FCMB Help

Customer support for First City Monument Bank (@MyFCMB). For security reasons, kindly do not share your personal banking details publicly.

[FCMB Help @fcmb_help]

Did you experience a failed transaction when you used the ATM or POS? Or you transferred money to a friend, and it hasn’t been received yet?

Whatever it is, you don't have to visit the bank to lodge the complaint.

[FCMB Help @fcmb_help]

@kennah_adams Hi

[FCMB Help @fcmb_help]

@alienwearr Hello @alienwearr, we are concerned about your complaint. Please check your DM. A response has been provided to guide you towards a resolution. ~GO

[FCMB Help @fcmb_help]

@Splendid962 Hello @Splendid962, we apologize for all inconveniences.
Please provide us with the following to enable us to investigate your complaint:
Your account number
30 Digit Session ID or Global ID of the transaction"
Amount
Transaction date

[FCMB Help @fcmb_help]

@bantabaygroup Hello @bantabaygroup, we apologize for the inconvenience.
Please provide us with your account details and a detailed information of your complaint if this is a loan that was disbursed with deductions

[FCMB Help @fcmb_help]

@UrateAlan Hello, how may we assist you?

[FCMB Help @fcmb_help]

@Splendid962 Hello, how may we assist you?

[FCMB Help @fcmb_help]

@Ojmike46669 Hello, we apologise for the inconvenience caused. Please confirm the branch visited for further assistance, regards.

[FCMB Help @fcmb_help]

@3Dinitiall Thank you for reaching out, @3Dinitiall. Kindly advise the FCMB account holder to send us a DM with their account details and the transaction information so we can urgently review the debits of ₦49,877 and ₦4,987 and provide the appropriate explanation. -GO

[FCMB Help @fcmb_help]

In using ATMs for your banking transactions, you may sometimes encounter challenges – cash gets stuck in the machine, your card is withheld or simply does not work well etc.

[FCMB Help @fcmb_help]

@ifebebbi Apologies for any inconvenience. However, please note that transaction is still within the space of settlement which is 24 working hours. Please revert to us if no value is received/ reversed after close of Business. Thank you.

[FCMB Help @fcmb_help]

@fazemodz_ Hi @fazemodz_, please check your DM and revert, thank you. ~AB.

[FCMB Help @fcmb_help]

@JeliliSunmonu Hello @JeliliSunmonu, we apologize for the delay and inconvenience caused. Please send us a DM for further engagement, thank you. ~AB.

[FCMB Help @fcmb_help]

@Northerner0 Hello @Northerner0, please refer to the DM and revert, thank you. ~AB.

[FCMB Help @fcmb_help]

@smostry Hello @smostry, please share a DM with us in order to enable us assist you as earlier shared, thank you. ~AB.

[FCMB Help @fcmb_help]

@micheltroy1313 Could you confirm if this has been resolved?

[FCMB Help @fcmb_help]

@traceyykee @traceyykee, we empathise with you on this report. Please send us a DM via @fcmb_help for resolution on your complaint, thank you. ~AB.

[FCMB Help @fcmb_help]

@Ola26910960 @Ola26910960, please check your DM and respond as we await your feedback, thank you. ~AB.

[FCMB Help @fcmb_help]

@kunbi_couture_ Apologies for any inconvenience. Please share account number, thank you.

[FCMB Help @fcmb_help]

Did you experience a failed transaction when you used the ATM or POS? Or you transferred money to a friend, and it hasn’t been received yet?

Whatever it is, you don't have to visit the bank to lodge the complaint.

[FCMB Help @fcmb_help]

@Onyi38003720 Apologies for any inconvenience. However, please note that transaction is still within the space of settlement which is 24 working hours. Please revert to us if no value is received/ reversed after the stipulated time. Thank you.