Financial Ombudsman Service

We’re the UK’s official expert in resolving complaints between financial businesses & their customers. Phone lines open 8am to 5pm weekdays.

[Financial Ombudsman Service @financialombuds]

Today, we published our annual complaints data and insight for the 2025/26 financial year.

Read our full data on our website: https://t.co/kWb6SlBvwm

[Financial Ombudsman Service @financialombuds]

@JakeRobbo9 @Novuna_Finance Hi, thanks for getting in touch. We're sorry to hear about your current situation. Please feel free to DM us to discuss this further. Thanks, ^CH

[Financial Ombudsman Service @financialombuds]

@PhilipSmith2025 Hi, thanks for getting in touch. We're sorry to hear about your current situation. Please feel free to DM us to discuss this further. Thanks, ^CH

[Financial Ombudsman Service @financialombuds]

@zoeeealiceb Hi, thanks for getting in touch. We're sorry to hear about your current situation. Please feel free to DM us to discuss this further. Thanks, ^CH

[Financial Ombudsman Service @financialombuds]

@Tushker_Gall Hi, thanks for getting in touch. We're sorry to hear about your current situation. Please feel free to DM us to discuss this further. Thanks, ^CH

[Financial Ombudsman Service @financialombuds]

Our proactive settlement scheme gives firms the chance to resolve a complaint early on in our process, providing consumers with fairer and quicker resolutions.

Read more about the scheme, how it works and case study examples: https://t.co/djosEc5Ij7

[Financial Ombudsman Service @financialombuds]

Raj had a severe stroke while abroad visiting his son.

His insurer booked a flight home, but he felt it was without the assistance he needed.

He complained to his insurer. Unhappy with their response, he brought his case to us.

Read how we resolved it: https://t.co/AYdToYOrYE

[Financial Ombudsman Service @financialombuds]

@anup_desai Hi, thanks for getting in touch. We're sorry to hear about your current situation. Please feel free to DM us to discuss this further. Thanks, ^CH

[Financial Ombudsman Service @financialombuds]

@mrcharliedog Hi, thanks for getting in touch. We're sorry to hear about your current situation. Please feel free to DM us to discuss this further. Thanks, ^CH

[Financial Ombudsman Service @financialombuds]

@anup_desai Hi, thanks for getting in touch. We're sorry to hear about your current situation. Please feel free to DM us to discuss this further. Thanks, ^CH

[Financial Ombudsman Service @financialombuds]

Did you know we can look at complaints about travel insurance?

If you’re unhappy with the way your insurer has handled your claim, we may be able to help.

Visit our website to find out more about us and how to bring a complaint to us: https://t.co/ypSbLRCqae

#Travel #Insurance

[Financial Ombudsman Service @financialombuds]

@PiptheYiddo Hi Phil, you will need to check your settings on the X platform as that's why you may be restricted and unable to DM us. Thanks, ^YEM

[Financial Ombudsman Service @financialombuds]

Amelia's bank experienced an IT failure so she couldn't use her card or banking app.

When she complained, she wasn't happy with her bank's response.

She brought her complaint to us. Find out how we resolved it: https://t.co/dTcenFSCg8

[Financial Ombudsman Service @financialombuds]

@DarbySimonM Hi, thanks for getting in touch. We're sorry to hear about your current situation. Please feel free to DM us to discuss this further. Thanks, ^CH

[Financial Ombudsman Service @financialombuds]

@k82_Sam Hi, thanks for getting in touch. We'd like to get more information. Please DM us to discuss this further. Thanks, ^YEM

[Financial Ombudsman Service @financialombuds]

Did you know we look into complaints about pet insurance?

If you think your insurer hasn’t treated you fairly, we may be able to help.

Our service is free and easy-to-use.

Find out how you can bring a complaint to us on our website: https://t.co/BGM7XjMKsp

#NationalPet#Month

[Financial Ombudsman Service @financialombuds]

@GemmaCarter23 Hi, thanks for getting in touch. We're sorry to hear about your current situation. Please feel free to DM us to discuss this further. Thanks, ^CH

[Financial Ombudsman Service @financialombuds]

@CherylB41334 Hi, thanks for getting in touch. We're sorry to hear about your current situation. Please feel free to DM us to discuss this further. Thanks, ^CH

[Financial Ombudsman Service @financialombuds]

@JenBurrows9 Hi, thanks for getting in touch. We're sorry to hear about your current situation. Please feel free to DM us to discuss this further. Thanks, ^CH