The Fragrance Shop 💙

Spraying a little happiness, always ✨

[The Fragrance Shop 💙 @FragranceShopUK]

@abicagna - - We are sorry to hear  this please email our customer service team with the images

[The Fragrance Shop 💙 @FragranceShopUK]

@Juicesterellie - Please can you confirm the number you are missing

[The Fragrance Shop 💙 @FragranceShopUK]

@ColleyShaw - I am so sorry to hear this are you able to provide your FWUK number and we will happily take a look

[The Fragrance Shop 💙 @FragranceShopUK]

What fragrance is on your christmas list?! 🎄🎁

[The Fragrance Shop 💙 @FragranceShopUK]

@S_aalli - Please do not provide any details as this is not TFS

[The Fragrance Shop 💙 @FragranceShopUK]

@pedrorod76 -Please can you DM us with the order number and details

[The Fragrance Shop 💙 @FragranceShopUK]

@smellycat30 - I am so sorry to hear this please can you provide your order number, Please also do no provide any details to customer care help this is not us at TFS

[The Fragrance Shop 💙 @FragranceShopUK]

@S_aalli Dear S ,

Thank you for taking the time to contact us.

Unfortunately from looking at your order I can see that it has since dispatched from our warehouse.

If you would like to return your order you can either refuse delivery from Royal Mail or you can return your order to an...

[The Fragrance Shop 💙 @FragranceShopUK]

@DukeOfRedditch Hi There

Thank you for reaching out to us.

Kindly provide the email address that was used when signing up.

We apologize for any inconvenience and we thank you for your patience

Kind regards
Shiri P
The Fragrance Shop Customer Service Team

[The Fragrance Shop 💙 @FragranceShopUK]

@pedrorod76 . send us your order details and we can look into this for you

[The Fragrance Shop 💙 @FragranceShopUK]

@CasieLopez8571 @Adam_Bebb @TheAegisSource .   please dm us your order details and we will be happy to help you

[The Fragrance Shop 💙 @FragranceShopUK]

@amactavish90 - Please can you provide us with your order number so we can take a look for you

[The Fragrance Shop 💙 @FragranceShopUK]

@MrW1ggles - Hi Reece we can see you requested to cancel your order with us this was actioned and a refund has been processed

[The Fragrance Shop 💙 @FragranceShopUK]

@birnieman - I cannot see any emails under the order number do you have a email request number

[The Fragrance Shop 💙 @FragranceShopUK]

@ThatGoldieKim - Are you able to provide me with your order number

[The Fragrance Shop 💙 @FragranceShopUK]

@ChrisH3007 - I can see the order was held due to being out of stock i have now processed a refund for you

[The Fragrance Shop 💙 @FragranceShopUK]

A reminder to our valued fragrance family. 💙 Any correspondence from US will come through these channels and these channels ONLY! Be vigilant when dealing with other accounts that may look similar and report anything suspicious. ‼️

[The Fragrance Shop 💙 @FragranceShopUK]

@jordanplatts1 - Please can i have your order number so i can take a look

[The Fragrance Shop 💙 @FragranceShopUK]

@birnieman - Please can you provide your order number and i can take a look

[The Fragrance Shop 💙 @FragranceShopUK]

@ChrisH3007 - Do you have the email request number

[The Fragrance Shop 💙 @FragranceShopUK]

@kayjaybeex Dear Kayleigh,

Thank you for sending us the requested information.

I have now passed this case over to the relevant team for review.

Kind Regards,

The Fragrance Shop Customer Service Team

[The Fragrance Shop 💙 @FragranceShopUK]

@Pete_Tash Hi Peter,

We’re really sorry to hear that you have not yet received your order from us. XJ212919839GB

We will speak to our couriers immediately and get this resolved for you.

Unfortunately, it can sometimes take up to 48 working hours for a response from our couriers but we...