Freshworks Inc

The AI-powered, unified service operations platform for agile enterprises. NASDAQ: FRSH.

[Freshworks Inc @FreshworksInc]

Service Health Monitoring in Freshservice gives a unified, real-time view of business service reliability with health statuses that update automatically based on active alerts, incidents, and changes.

So your IT is already working on the fix before Slack messages start coming in. 🔧

Learn more: https://t.co/OAhyo4J2MB

[Freshworks Inc @FreshworksInc]

Engel & Völkers discovered their ticket backlog wasn't a technology problem, it was a communication problem.

At the Hamburg-based global real estate brokerage, a 27-person service desk handled more than 67,000 routine requests a year for a global operation, and handled them well. But when tickets required a handoff to the software development team, something broke. About 1,200 of those more complex requests sat unresolved for months, with no clear owner.

Freshservice's reporting showed exactly where things broke down and gave the team the data to act. Now workflow automations handle the handoffs, and Freshservice is expanding into HR, finance, and marketing.

Read the full: https://t.co/BRScbPMoqI

[Freshworks Inc @FreshworksInc]

Congratulations to our CMO, @KadySrinivasan, named to the @HotTopicsHT Global B2B CMO 100 for 2026 🎉

The list recognizes the marketing leaders shaping their organizations and the marketing profession overall - with winners nominated by their peers and judged independently.

Under Kady's leadership, Freshworks Marketing has sharpened our story around our AI-powered, unified service software and quickly built brand and pipeline momentum. This recognition reflects her vision, energy, and the team she's built.

Congratulations, Kady, richly deserved!

[Freshworks Inc @FreshworksInc]

47% of IT tickets are coming in after hours according to Freshservice customer data. The problems aren't harder than they were before, there's just nobody on shift to work on them. By Monday morning, your team is already playing catch-up from the weekend.

AI-powered self-service handles what doesn't need a human on the other end. Read more on The Works: https://t.co/DNPeeSFRDQ

[Freshworks Inc @FreshworksInc]

The circuit that hosted the first Formula 1 race in 1950. 🧡

At Silverstone, our customers are getting a behind-the-scenes look at what high-performance operations really look like, from the garage to the pit wall.

The McLaren Formula 1 Team makes it look effortless. Behind every seamless performance is a team, technology, and processes working in sync.

@McLarenF1 #BritishGP #F1

[Freshworks Inc @FreshworksInc]

Priorities.

[Freshworks Inc @FreshworksInc]

Us waving at the L1 tickets Freddy AI closed while we were locked into #BritishGP 🧡

[Formula 1 @F1]

Lando waves to the fans sitting in his grandstand 👋

#F1 #BritishGP @McLarenF1

[Freshworks Inc @FreshworksInc]

When IT just works, engineers stop managing systems and start focusing on performance. That's what we build for. 🧡

We're in Silverstone this week, and we brought our customers along to see it up close. 🧡

Learn more about how @McLarenF1 uses Freshservice: https://t.co/DSCORz2xPi

@OscarPiastri #Freshworks #McLaren #F1

[Freshworks Inc @FreshworksInc]

Big weekend at Silverstone 🥳
#F1 #McLarenF1 #BritishGP

[Freshworks Inc @FreshworksInc]

A big welcome to our newest customer, Vanquis!

The leading UK specialist bank has chosen Freshservice to power its next phase of service transformation. They aim to bring service management, asset visibility, and workflow automation onto a single platform to reduce legacy complexity and enable greater agility. And we’re here for it.

Welcome to Freshworks, Vanquis! 🎉

Read the full press release: https://t.co/hP7MeFSYDp

[Freshworks Inc @FreshworksInc]

Your incident management migration just went from months to minutes.

The new Signals Migrator is live!

It imports your existing on-call configuration—including teams, schedules, escalation policies, and support hours into @FireHydrant, a Freshworks Company. Everything lands in a migration state so you can review it before activating on your timeline.

No Terraform. No risky cutover. Migrate a single team or your entire organization. Qlik, Backblaze, and Optro have already made the switch.

See it in action → https://t.co/lfG7Oma0l2

[Freshworks Inc @FreshworksInc]

What’s possible when one platform connects every team? 🤔

Instead of service being a bunch of shared inboxes and guesswork, service accelerates throughout the whole business. According to Daniel McMaster, an IT service management analyst at Amerisure Insurance, “Freshservice makes it easy to prioritize the customer experience."

Here's how @AmerisureSocial did it with Freshservice: https://t.co/O4sjyL4eoJ

[Freshworks Inc @FreshworksInc]

On August 2, the EU AI Act and California's SB 942 go live and “we didn't know” isn't a defense.

Here's what mid-market leaders need to do before the deadline. Read more on The Works: https://t.co/1YvcgPKrHO

[Freshworks Inc @FreshworksInc]

In the zone 👀

[McLaren Mastercard Formula 1 Team @McLarenF1]

Getting set to head back out 👊

#McLarenF1 | #AustrianGP 🇦🇹

[Freshworks Inc @FreshworksInc]

Build it. Break it down. Move to the next circuit. Repeat 🔁

What helps to make that repeatable at F1 pace? It’s AI-powered ITSM.

Our customer and partner, the McLaren Mastercard Formula 1 Team, runs Freshservice to automate the checks and Freddy AI to sort the tickets, so the team stays focused on racing. 🧡

As Dan Keyworth frames it, service management is the foundation of how the whole operation runs. And the lesson travels well beyond the grid: you don't wait for the off-season to improve — you evolve your stack at the pace the business moves.

Read the full @CIOonline feature on how Freshservice helps @McLarenF1 run IT at race speed: https://t.co/Yp4u2tqXX3

[Freshworks Inc @FreshworksInc]

Is there a "perfect" resume for a tech leader?

In a new piece for Computer Weekly, our CIO, Ashwin Ballal opens up about his non-linear career path and how stepping out of his comfort zone led him to the helm of IT strategy. https://t.co/mLDd0cDI8N

[Freshworks Inc @FreshworksInc]

PSA: Your sidebar is more “yours” than ever before.

✅ Drag to rearrange sections.
✅ Choose exactly what appears
✅ Move everything else into the "More" menu to keep it neat.

It's the little things. ✨

[Freshworks Inc @FreshworksInc]

The future of service operations is live at @VivaTech Paris. 🇫🇷 We're at booth 2B30, Hall 7.2 through June 20!

Stop by to see what unified, AI-powered service operations actually look like when it's running one platform instead of five. #VivaTech

[Freshworks Inc @FreshworksInc]

160+ stores. A manufacturing operation. One lean IT team holding it all together. @BensonsForBeds, one of the U.K.'s leading bed retailers, started with Freshservice for ticketing over a decade ago. What followed was an enterprise-wide platform supporting IT, HR, finance, and distribution. All without the lengthy implementations or consultants that once put structured ITSM out of reach.

See how they built it. https://t.co/2Aig6hEtws

[Freshworks Inc @FreshworksInc]

While the world watched the BarcelonaGP unfold, McLaren Mastercard Formula 1 Team's IT crew had already been there for days.

Before the drivers. Before the mechanics. Before the garage setup is complete— they're already building a fully operational IT infrastructure, including live data links back to Woking, U.K., sending race data in real time.

By the time the cars are unloaded, the network is already live.

That's the McLaren Mastercard Formula 1 Team's IT crew. And Freshservice keeps their operation running, circuit after circuit. 🧡

@McLarenF1