๐ฃ Weโve once again been named a Leader in the IDC MarketScape: Worldwide General Purpose Conversational AI Platforms 2025 Vendor Assessment.
Genesys was recognized for strengths in breadth of offering and omni-channel capabilities.
Get the excerpt: https://t.co/nvGzbFmie5
Agentic AI is moving from hype to real results.
The secret sauce? The right business partner + the right #CX solution.
Hear how itโs happening in this Executive Perspectives #LinkedInLive with our global strategic alliance partner @Capgemini: https://t.co/ofjG3soVH7
๐ค Head of Customer Experience at Ferrari, Rebecca Mequin, joined the keynote stage at Xperience on Tour Milan through our partnership with @ScuderiaFerrari HP!
The discussion focus: innovation, personalization, & seamless customer experiences.
https://t.co/LPPINox5hT
AI is moving from experimentation to enterprise scale. โจ
Today, Genesys announced its first-quarter momentum driven by growing adoption of #GenesysCloud and increasing demand for AI-powered experience orchestration.
Learn more: https://t.co/FAIljbW69N
Did you know...๐
We're a Leader in the Forrester Waveโข for CCaaS, Q2 2025, recognized for our modern, AI-powered platform.
Get the report โ https://t.co/mHFhOHDZLk
Smarter travel starts with better CX โ๏ธ
@BCDTravel is delivering faster, more personalized journeys with Genesys Cloud. See how โ https://t.co/aL1rIFzQMy
We're measuring the wrong thing in CX.
Customers don't care about a great interaction if their issue still isn't resolved.
Agentic AI can work across channels, systems, and workflows until the outcome is achieved.
Elcenora Martinez explains: https://t.co/M6VEppeNVM
Big summer wins for Genesys โ๏ธ๐
Recognized in the @G2dotcom Summer 2026 Reports with:
โ๏ธ 157 Leader placements
โ๏ธ 190 badges
โ๏ธ Recognition across AI, Contact Center and Customer Experience categories
Thank you for trusting us ๐
โSeamless CXโ shouldnโt require:
-5 systems
-3 teams
-2 follow-ups
-1 frustrated customer
Read the CX Playbook for the Agentic Era ๐ โ https://t.co/Syv9DAfbKd
The finalists for the 2026 Genesys Orchestrators Innovation Awards are in โจ
These organizations and leaders are setting a new standard for AI-powered customer and employee experiences, and we canโt wait to celebrate them at Xperience 2026!
Full list: https://t.co/AJrMqulPuy
Whatโs trending at @astroonline right now? Customer experience.
Behind the scenes ๐ฌ:
โ better tools for agents
โ smarter routing
โ self-service that actually works
See the full story โ https://t.co/v9Z916eV5e
The old #CX trade-off is dead.
You no longer have to choose between loyalty OR efficiency. #AI delivers both!
Reserve your seat to our next Level Up CX Live show to see how ๐: https://t.co/3Zy8tXhTNZ
Meet Lorena Lovric, a Genesys Maestro ๐ถ
As part of the Orchestrators program, sheโs sharing how agent confidence, coaching, and empathy drive better CX at scale.
Read her story โ https://t.co/4CTAbg6IBP
If your onboarding takes 90 daysโฆ we should talk.
InspiriTec got theirs down to ~45 with #GenesysCloud AND improved CX along the way.
See how โ https://t.co/iXOK6HoQQB
When it comes to AI...โ LLMs talk.โ LAMs take action. โกโ
โ
Dive more into Genesys Cloudโข Agentic Virtual Agent โ powered by LAMs. They're built for outcomes, not handoffs: https://t.co/DF32TVPIze
Smarter support starts with smarter AI. ๐ Genesys Cloud Copilot brings real-time guidance to every customer experience. See it here: https://t.co/3lZGUbp9Ey