Genesys

Genesys provides the AI-Powered Experience Orchestration platform that enables organizations to deliver the best customer and employee experiences.

[Genesys @Genesys]

📣 We’ve once again been named a Leader in the IDC MarketScape: Worldwide General Purpose Conversational AI Platforms 2025 Vendor Assessment.

Genesys was recognized for strengths in breadth of offering and omni-channel capabilities.

Get the excerpt: https://t.co/nvGzbFmie5

[Genesys @Genesys]

Agentic AI is moving from hype to real results.
The secret sauce? The right business partner + the right #CX solution.

Hear how it’s happening in this Executive Perspectives #LinkedInLive with our global strategic alliance partner @Capgemini: https://t.co/ofjG3soVH7

[Genesys @Genesys]

🎤 Head of Customer Experience at Ferrari, Rebecca Mequin, joined the keynote stage at Xperience on Tour Milan through our partnership with @ScuderiaFerrari HP!

The discussion focus: innovation, personalization, & seamless customer experiences.

https://t.co/LPPINox5hT

[Genesys @Genesys]

AI is moving from experimentation to enterprise scale. ✨

Today, Genesys announced its first-quarter momentum driven by growing adoption of #GenesysCloud and increasing demand for AI-powered experience orchestration.

Learn more: https://t.co/FAIljbW69N

[Genesys @Genesys]

Did you know...👀
We're a Leader in the Forrester Wave™ for CCaaS, Q2 2025, recognized for our modern, AI-powered platform.

Get the report → https://t.co/mHFhOHDZLk

[Genesys @Genesys]

Smarter travel starts with better CX ✈️

@BCDTravel is delivering faster, more personalized journeys with Genesys Cloud. See how → https://t.co/aL1rIFzQMy

[Genesys @Genesys]

We're measuring the wrong thing in CX.
Customers don't care about a great interaction if their issue still isn't resolved.

Agentic AI can work across channels, systems, and workflows until the outcome is achieved.
Elcenora Martinez explains: https://t.co/M6VEppeNVM

[Genesys @Genesys]

Big summer wins for Genesys ☀️🏆

Recognized in the @G2dotcom Summer 2026 Reports with:
✔️ 157 Leader placements
✔️ 190 badges
✔️ Recognition across AI, Contact Center and Customer Experience categories

Thank you for trusting us 💙

[Genesys @Genesys]

“Seamless CX” shouldn’t require:

-5 systems
-3 teams
-2 follow-ups
-1 frustrated customer

Read the CX Playbook for the Agentic Era 👀 → https://t.co/Syv9DAfbKd

[Genesys @Genesys]

The finalists for the 2026 Genesys Orchestrators Innovation Awards are in ✨

These organizations and leaders are setting a new standard for AI-powered customer and employee experiences, and we can’t wait to celebrate them at Xperience 2026!

Full list: https://t.co/AJrMqulPuy

[Genesys @Genesys]

The walk we needed (for the best in CX and AI). 👟
Xperience on Tour Toronto, thanks for all the insights.

#Xperience26

[Genesys @Genesys]

What’s trending at @astroonline right now? Customer experience.

Behind the scenes 🎬:
→ better tools for agents
→ smarter routing
→ self-service that actually works

See the full story → https://t.co/v9Z916eV5e

[Genesys @Genesys]

The old #CX trade-off is dead.
You no longer have to choose between loyalty OR efficiency. #AI delivers both!

Reserve your seat to our next Level Up CX Live show to see how 👀: https://t.co/3Zy8tXhTNZ

[Genesys @Genesys]

The future of CX is calling 📞

Join us at #CCW2026 in Las Vegas: https://t.co/dcdvBAJGeP

[Genesys @Genesys]

That feeling when preparation pays off.

P2 FOR LEWIS and @ScuderiaFerrari HP in Montreal⚡️

#F1 #CanadianGP

[Genesys @Genesys]

Meet Lorena Lovric, a Genesys Maestro 🎶

As part of the Orchestrators program, she’s sharing how agent confidence, coaching, and empathy drive better CX at scale.

Read her story → https://t.co/4CTAbg6IBP

[Genesys @Genesys]

If your onboarding takes 90 days… we should talk.

InspiriTec got theirs down to ~45 with #GenesysCloud AND improved CX along the way.

See how → https://t.co/iXOK6HoQQB

[Genesys @Genesys]

#Xperience26 is where #CX leaders go to turn innovation into ROI.
We'll see you there! https://t.co/eliO7qgYyr

[Genesys @Genesys]

What does AI look like in high-pressure, real-time service moments?

We went behind the scenes with @JLL in Canberra to find out 🎥 More soon 👀

[Genesys @Genesys]

When it comes to AI...​ LLMs talk.​ LAMs take action. ⚡​
​
Dive more into Genesys Cloud™ Agentic Virtual Agent — powered by LAMs. They're built for outcomes, not handoffs: https://t.co/DF32TVPIze

[Genesys @Genesys]

Smarter support starts with smarter AI. 🌟 Genesys Cloud Copilot brings real-time guidance to every customer experience. See it here: https://t.co/3lZGUbp9Ey