GOFO Support

☎️ GOFO Support — Here to Help, Anytime. 🤝 Dedicated service • 24/7 assistance • Quick resolutions

[GOFO Support @GOFOSupport]

@mugshoepencil Hi, we’re sorry for the concern and frustration this has caused.

We understand why the package condition shown in the photo is concerning. GOFO does not condone tampering with or opening customer packages, and we would like to escalate this for review.

https://t.co/p9ykPZuHB1

[GOFO Support @GOFOSupport]

We sincerely apologize for the negative experience and concerns you’ve shared regarding your delivery via GoFo Express.
We are urgently improving our transit security, sorting standards, and delivery reliability to prevent delays, damages, or lost packages. Please share your tracking number with us via DM, and our team will investigate your case immediately and follow up with a proper solution.
We truly value your trust and are committed to delivering a more secure and dependable service for all customers.

[Filthy Weeb @FilthyWeeb42069]

@FlashgitzAnims I was really disappointed to find out your partner is Warren James. I've not had a problem with any of the merch I've bought from you, but they've been horrible to work with previously and when I saw "GoFo Express" as the carrier on the relic box I knew it was bad news.

[GOFO Support @GOFOSupport]

We deeply apologize for what you’ve been through. Please give us an opportunity to assist with this matter. Could you kindly share the tracking number when you have a moment?

[🌸 Emily Echevarria 🌸 @FrenchieFie]

So many ppl got their cookie run store purchases through dhl which is a rly high quality and quick shipping service, but then me and others are having their stuff sent through gofo which is notorious for late, damaged, or missing packages 😭

[GOFO Support @GOFOSupport]

We sincerely apologize for the unpleasant experience caused by our driver. Could you please provide us with your order number? We will look into this matter immediately. Moving forward, we will strengthen training on service attitude and details to prevent similar incidents from recurring. We truly value your feedback and hope to regain your trust.

[BeenBey @Dontknow24709]

@GOFOSupport why do y'all use the dumbest, most incompetent drivers?!? This is the 2nd time in a month my package was delivered to wrong address

[GOFO Support @GOFOSupport]

We deeply apologize for any inconvenience caused. We would greatly appreciate a chance to address our mistake, and kindly ask if you could provide the tracking number. This will help us assist you in resolving the issue more effectively.

[but also susie @Mulysa]

gofo shipping having a terrible name so that they're difficult to search for, because they are an awful company. they "attempted" delivery of a package a little over a week ago, called and their ai bot said they'd redeliver. now they're saying they've lost the package

[GOFO Support @GOFOSupport]

We sincerely apologize for the unpleasant experience caused by our driver..Could you please share your order number with us? We’ll jump on this right away. And we will strengthen the training on the service attitude and details in the future, to ensure such incidents do not happen again. We truly value your feedback and hope to regain your trust.

[GOFO Support @GOFOSupport]

We sincerely apologize for the unpleasant experience caused by our driver.And we will strengthen the training on the service attitude and details in the future, to ensure such incidents do not happen again. We truly value your feedback and hope to regain your trust.

[215str8flexin @215str8flexin]

@JOKAQARMY1 Naw, it’s cuz we got so much LOGISTICS today is ridiculous. Regular working people, trucks galore, uber, DoorDash, parcel, ups, GOFO, Veho, Amazon, spark diver, Uber Eats, the list goes on. Half the people in the grocery store are shopping DoorDash orders. Everything is delivery

[GOFO Support @GOFOSupport]

We deeply apologize for any inconvenience caused. We would greatly appreciate a chance to address our mistake, and kindly ask if you could provide the tracking number. This will help us assist you in resolving the issue more effectively.

[John @John11383861228]

@GavinNewsom You freakin idiot just had driver here in Texas deliver a package to my home. He couldn’t speak or read English and he works for gofo. I will be reporting this to our attorney general here in Texas. By the way I’m Hispanic last name Garcia so I’m not prejudice.

[GOFO Support @GOFOSupport]

We take full responsibility for the unpleasant experience you encountered with our driver and offer our sincere apologies. We will immediately strengthen training programs focused on service attitude and attention to detail to prevent such issues from happening again. Your feedback is critical to our improvement, and we are dedicated to earning back your trust.

[CONCERNED PopPop Deplorable Aj🌟🌟🌟 @Aj53Aj]

If @eBay is going to allow sellers to us these shipping companies with a 1.5 Review rating I'm going to have to start asking seller who they ship with probably do more @Amazon...
4 weeks on a delivery Uni Uni and now another podunk service.. GoFo Express...I'm not having it!!!

[GOFO Support @GOFOSupport]

Please accept our sincere apology for the significant frustration and inconvenience this delivery issue has caused you.May we know what's going on with your order ?Could you please share us your order's tracking number ?So we could help you to solve this matter asap.

[Arielle 🧜🏽‍♀️ @_______arrie]

@SHEIN_Official stop using SpeedX and whoever tf GoFo Express is for your shipping and delivery. They have terrible customer service and it’s hard to reach them about your package. Why aren’t y’all using UPS and FedEx anymore?

[GOFO Support @GOFOSupport]

We’re truly sorry for the frustration and inconvenience this has brought. Please provide the tracking number so we can recheck the investigation process and update you as soon as we have results. Thank you for your patience and understanding while we work to fix this quickly.

[✨ Cosmic AJ ✨ @thosesomedays]

@PlushieDreadful My package can't seem to be delivered to me, it's been stuck in a "incorrect/Insufficient address" loop ever since being handed off to GoFo, even though the address on the package is correct. Is there another shipping company you guys can use in the future??? 😭

[GOFO Support @GOFOSupport]

We sincerely apologize for the frustration and inconvenience this has caused. We completely understand your concern regarding the delivery issue you described. Is the problem solved? Could you please provide the tracking number? We can double check the processing of the investigation and we’ll update you with findings as soon as possible. We truly appreciate your patience and understanding while we work to resolve this matter promptly. Thank you.

[aprizzle ᥫ᭡. @_aprilinparisxo]

I wish Shein would use USPS for they shipping cuz I can’t see the tracking info through GOFO and SpeedX 😩

[GOFO Support @GOFOSupport]

We’re so sorry you’ve had this tough experience with your order.Could you please share your order number with us? We’ll jump on this right away. We won’t let this slide, and we’re determined to make things right. Thanks for letting us work on this.

[Grimmjow’s Hollow Hole @yamsnmac]

GOFO delivery don’t be giving a flying FUCK. They just tossed the package and it knocked against the car 💀

[GOFO Support @GOFOSupport]

Please accept our sincere apology for the significant frustration and inconvenience this delivery issue has caused you. Has the problem been addressed yet? If you could share the tracking number, we will conduct a detailed review of the investigation progress and ensure you receive an update on the findings without delay. Your understanding and patience mean a lot to us as we strive to resolve this matter quickly. Thank you.

[🧚🏽✨ @takiaaaaaaaa]

yall need to stop delivering through gofo, cause if my package is not actually on a truck and out for delivery then don’t fucking email saying my package is “out for delivery”

[GOFO Support @GOFOSupport]

We’re so sorry you’ve had this tough experience with your order.Could you please share your order number with us? We’ll jump on this right away. We won’t let this slide, and we’re determined to make things right. Thanks for letting us work on this.

[moon🌗Child🌒Wild🌱🍒🥑 @veganista9]

Yall gotta be the worse fuckin delivery service ever ! “No access” when you just didn’t deliver it @gofo 🙄

[GOFO Support @GOFOSupport]

We deeply apologize for any inconvenience caused. We would greatly appreciate a chance to address our mistake, and kindly ask if you could provide the tracking number. This will help us assist you in resolving the issue more effectively.

[bex2 @_akande_x33]

@SHEIN_Official has been sooo difficult. I have provided so much information to prove my package wasn’t received and for some reason think I’m lying. I’ve been arguing with these people for 40 days and 40 nights at this point. STOP USING GOFO EXPRESS FOR DELIVERIES.

[GOFO Support @GOFOSupport]

We’re so sorry to let you down. We sincerely hope you can give us a chance to resolve the issue for you.If you can share your order number, we’ll look into your case right away and see how we can assist (like checking details or exploring solutions). This isn’t the experience we want for you, and we’re truly sorry for the stress.

[Everybody Loves Ke 😌 @keonmontrel]

ASOS and GOFO not delivering my package has really thrown my entire week off… now I have to find another outfit for my Friendsmas party 🫠

[GOFO Support @GOFOSupport]

We’re so sorry you’ve had this tough experience with your order.Could you please share your order number with us? We’ll jump on this right away. We won’t let this slide, and we’re determined to make things right. Thanks for letting us work on this.

[James Bonz Pro-Choice @JimBonz]

Many GOFO Express customers report that their drivers lie about deliveries, leading to lost or damaged packages, with complaints on BBB, detailing drivers claiming packages were delivered to the wrong spots, claiming delivery attempts when none were made.

[GOFO Support @GOFOSupport]

We sincerely apologize for the frustration and inconvenience this has caused. We completely understand your concern regarding the delivery issue you described. Is the problem solved? Could you please provide the tracking number? We can double check the processing of the investigation and we’ll update you with findings as soon as possible. We truly appreciate your patience and understanding while we work to resolve this matter promptly. Thank you.

[John Smith @real_neville]

@trueclassictees My order was marked as “undeliverable” by Gofo Express. But UPS, FedEx, USPS all seem to be able to deliver to my address. Not happy.

[GOFO Support @GOFOSupport]

Please accept our sincere apology for the significant frustration and inconvenience this delivery issue has caused you.May we know what's going on with your order ?Could you please share us your order's tracking number ?So we could help you to solve this matter asap.

[Jones ⚡️ @GottaLoveeJones]

I do not like this GOFO delivery shit