Gururaj Sankh

[Gururaj Sankh @GSankh]

My connection number is 102803791491

[Gururaj Sankh @GSankh]

@ACTFibernet I am seeking an explanation from Act management that how can a customer is made scape goat for wrong mobile number updates by your sales team while creating profile for new connection?? Customer is made to pay additional amount for mobile connection.

[Gururaj Sankh @GSankh]

Some senior guy from customer relations should study this matter and relook at your SOPs. My issue still remains unresolved. Hope ACT will act atleast now when I have paid for mobile change which was the mistake of your guy . May god give some empathy to you guys 🙏

[Gururaj Sankh @GSankh]

The buck is passed on from sales guy to service guy and to their team leads and then back end team and also the customer care.. does it take 13 days to correct the mobile number which was actually updated wrongly by your guys ?? Just ponder

[Gururaj Sankh @GSankh]

@ACTFibernet I have cancelled the request of my disconnection. I want to speak to some senior responsible manager in Act who can address my small issue

[Gururaj Sankh @GSankh]

@ACTFibernet I am having worst experience in my new connection. None of sales team members and back end team is activating ott promised along with my subscription.. They are demanding money for mobile no correction for no fault of mine. I have raised multiple tickets, no use.

[Gururaj Sankh @GSankh]

@ACTFibernet Surprised to see that a simple issue has been complicated by your system.. need to have a call with responsible person ..

[Gururaj Sankh @GSankh]

@ACTFibernet I am available now.. Pl arrange for a call from responsible guy ..

[Gururaj Sankh @GSankh]

@ACTFibernet I am surprised to see the response for frustration of me. Is it so difficult to resolve my issue to activate my ott as per subscription ?? The disconnection request has been promptly raised.. can some senior person from act call me and understand the issue ???

[Gururaj Sankh @GSankh]

@ACTFibernet Pl disconnect my connection and refund my money.. enough is enough. I am not interested any more

[Gururaj Sankh @GSankh]

@ACTFibernet I am not able watch my ott subscription for past 13 days and Act is boasting of customer service and bull shit..

[Gururaj Sankh @GSankh]

@ACTFibernet I spoke to your sales team again when they confirmed my mobile no is updated and also spoke to service Engg for help and again they say they will resolve issue tomorrow.. God only can help

[Gururaj Sankh @GSankh]

@ACTFibernet Pl call me. Your backend end team says they have updated by correct mobile number but still now ott is not activated.

[Gururaj Sankh @GSankh]

@ACTFibernet Pl take this as my disconnection request and refund my money

[Gururaj Sankh @GSankh]

@ACTFibernet The sales guy has wrongly entered mobile no and I am suffering

[Gururaj Sankh @GSankh]

@ACTFibernet Account ID - 102803791491 and mobile no is 9467820309

[ACT Fibernet @ACTFibernet]

@GSankh Hi Gururaj Sankh, we’re sorry to hear you're feeling this way. This certainly isn’t the experience we want for you. To help us investigate and resolve any underlying issues, could you please share your ACT Account ID or Registered Mobile Number? We're here to help whenever you're

[Gururaj Sankh @GSankh]

The whole sales team who sold the plan to me are not responding. Horrible guys. Pl disconnect my subscription and refund the money. My account no is 102803791491..

[Gururaj Sankh @GSankh]

@ACTFibernet I am having worst experience in my new connection. None of sales team members and back end team is activating ott promised along with my subscription.. They are demanding money for mobile no correction for no fault of mine. I have raised multiple tickets, no use.

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[Gururaj Sankh @GSankh]

There is no response on below URL..

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