[status] Resolved: The earlier outage affecting our cloud provider should be fully resolved, and all systems are back to normal. We're sorry for the disruption to your day. We’ll continue monitoring closely, but if you notice anything… https://t.co/Af3QChqLiS
Services are gradually coming back online following the earlier outage affecting our cloud provider. We’re closely monitoring everything as systems recover. If you’re still experiencing any issues, please contact us at [email protected]
We’re currently impacted by a major outage affecting our cloud provider, which is disrupting parts of our platform, support channels, and other parts of the internet. We’ll keep you updated here. Please feel free to DM us in the meantime.
Not every contact center is able to boast a consistent 95-100% CSAT score. It’s even rarer in retail, where the Zendesk industry benchmark is 88%.
So what is the secret to Selective Marketplace’s success?
https://t.co/wnyMCv4kpd
Don’t miss the chance to join Ben from Geckoboard (VP of Product) and Declan from Intercom (VP of Customer Support) in this very topical webinar…
This Wednesday, 15th January.
👉 Register Now: https://t.co/RQq2iCllxj
As AI becomes the norm in Customer Support, it’s time to rethink how we track performance and make data-driven decisions 📊 Join Intercom and our very own Ben for a discussion on this very topic!
👉 Register Now: https://t.co/RQq2iCllxj
It’s the time of year when we’re hitting the ground running with new targets for the year / quarter / month.
But have your goals fallen prey to pitfalls? We’ve got an oldie (but a goldie) blog post that highlights six of the most common pitfalls.
https://t.co/jZuTRXIk1t
#GoogleSheets is a budget-friendly way to track data, but teams struggle to organize & act on it. Sound familiar? Try this:
💡Automate data w/ templates: https://t.co/Hm7nuaP3dl
📊Create KPI dashboards: https://t.co/DLXldrgQNo
📢Visualize metrics on TV: https://t.co/XfCjsMzjT3
#GoogleSheets is great for sharing & collaboration.
But sharing #data while keeping other parts of your workbook private can get tricky. 🔒
Here are 3 ways you can get around this so you can share the data in #spreadsheets safely and professionally.
https://t.co/AckX2IoK0P
Setting up #analytics systems for real-time #data can be tough. 🤕 But our latest blog helps SMBs & non-specialists navigate real-time analytics with 3 different approaches:
✅ Data warehouses
✅ Native #reportingtools
✅ #Geckoboard
Read more here! 👉 https://t.co/sU9dznfIl8
Is your approach to #data hurting your business? If this sounds familiar, then it might be...
📊 Manual data input & reporting
📊 Different sources of truth
📊 Broken & slow feedback loops
📊 No real-time visibility
Want tips to help fix it? Click here: https://t.co/KjGRqAXsHL
Want to create #KPI#dashboards that display https://t.co/dOErM5cf9i data but also real-time data from other sources such as Salesforce, Zendesk, and Shopify? Then you'll need an additional dashboard solution. 📊
Check out this video to learn how!
https://t.co/c1C1rMv9AI
Ready to take your online store to the next level this year? 🚀
From real-time insights to #performancemeasurement, these tools are essential for staying ahead of the curve in the booming #ecommerce market.
https://t.co/vyV8yAHjK8
How one business leader used a real-time TV dashboard to motivate his sales team and create a competitive fire that’s been key to their growth.🚀
Click here to read more! 👇
https://t.co/C4MzPrjtDp
Use Aircall and Slack? Want to automate your regular reports?
Save time reporting, align your team around KPIs and allow everyone to react faster by scheduling dashboard snapshots and alerts in Slack.
Here’s how…
https://t.co/RPQCe7XTpd
Thinking about wallboards for your contact centre?
Thorsten, Head of Customer Services at rahm talks us through 5 reasons why wallboards are essential to his team.
https://t.co/WHWKNiiZFq
Thinking about ways to improve your Support team’s performance?
Adam from Morris-Jenkins tells us how surfacing key information from @mondaydotcom and Google Sheets on TV dashboards had a positive impact on their contact center performance.
https://t.co/GtaoEcmGye
Need Aircall data available to the whole team, in real-time?
Look no further…
We’ve revamped our Aircall data source making it more powerful than ever for sharing your call metrics.
https://t.co/0hRNDpzNDK
If you monitor the company @instagram performance, have you considered using a dashboard?
With our new Instagram Business data source you can visualize key metrics such as profile views, post reach, story impressions, and lots more in real-time.
https://t.co/awX7AVOAip
If your support team works across multiple Zendesk channels, you need to monitor availability & balance workload then we have an update for you…
See real-time agent availability data with NEW Zendesk Agent Status metrics in Geckoboard.
https://t.co/X9XWIjGw62