Gentoo Group

We’re a housing association that provides more than 60,000 people in Sunderland with a place they can call home. A charitable community benefit society.

[Gentoo Group @gentoogroup]

Update - We still regularly monitor this channel to speak to our customers and respond to any queries, however if you are looking for the latest news updates, please visit https://t.co/YhwoQKrYmc or https://t.co/UbJtPWbh4e

[Gentoo Group @gentoogroup]

@jackketch15 Hi Dean, please send us a private message with your address so we can look into this for you. Thanks

[Gentoo Group @gentoogroup]

@deborah352 Hi Deborah, cleaning the gutters is carried out by our Repairs Team. If you think your gutters need cleaning please send us a direct message with your address. Thanks

[Gentoo Group @gentoogroup]

@MitchelPayne Hi Mitch, we're sorry to hear this, can you send us a direct message with your address so we can look into this please? If you believe someone has broken into your home, we would always advise you contacting the Police. Thanks

[Gentoo Group @gentoogroup]

@toocandoitoo Hi Oscar, sorry to hear about the issues you have been experiencing. You can find further information about how to make a complaint here: https://t.co/mXzcnIjLxn or alternatively send us a direct message with your address and further info so we can look into this. Thanks

[Gentoo Group @gentoogroup]

Update - We still regularly monitor this channel to speak to our customers and respond to any queries, however if you are looking for the latest news updates, please visit https://t.co/YhwoQKrYmc or https://t.co/UbJtPWbh4e

[Gentoo Group @gentoogroup]

@toocandoitoo Hi Oscar, we would always recommend checking someones ID before allowing them into your home. If you have asked them to leave and they refuse, we would recommend calling the police. Thanks

[Gentoo Group @gentoogroup]

@Shelly17197904 Hi Shelly, we're sorry to hear you have been unable to get through. Colleagues in our contact centre are working hard to answer calls as quickly as possible. If you would like us to report the repair please send us a direct message with further information and your address.

[Gentoo Group @gentoogroup]

@P1klop4 Hi Patsy, can you send us a direct message so we can look into this for you please? Thanks, Sam

[Gentoo Group @gentoogroup]

@livin2diesy Hi, if you are aware of someone causing damage to your Mam's home, are you please able to send us a private message with some more information, including her address, so we can look into this for you? Thanks.

[Gentoo Group @gentoogroup]

@newcastleguy Hi Michael, we're sorry you're experiencing issues. Our phones lines are working as usual, if you'd like to try again we will be happy to help or you can send us a private message with your address and more information and we can sort this out. Thanks

[Gentoo Group @gentoogroup]

@shahi_sure93489 @HousingExecmag Hi of course if you send us a private message with your address and more information we will be able to look into this for you. Thanks

[Gentoo Group @gentoogroup]

@creepingjesus00 Please private message us with your address and how we can help, and we can help you here! :)

[Gentoo Group @gentoogroup]

@MjpDocument Hi, would you be able to send a bit more detail with your address on a private message and we can look into it. Thanks Racheal

[Gentoo Group @gentoogroup]

@ChriMBow Hi we're sorry to hear you're not satisfied with the service. Could you send over more information and your address so we can look into this. Thanks

[Gentoo Group @gentoogroup]

@jackketch15 Hi Dean, can you please private message us to confirm your address and we can let the repairs team know. Thanks

[Gentoo Group @gentoogroup]

@jackketch15 Hi Dean, we can send someone out to see if there is an underlying issue to why you are getting condensation in your home. Thanks

[Gentoo Group @gentoogroup]

@sarahlou24xxxxx Hi Sarah, apologies for the delayed response, we have seen your message and are looking into your query for you. Thanks, Kate

[Gentoo Group @gentoogroup]

@jackketch15 Hi Dean, please send over your address so we can look into this for you. Thanks Racheal

[Gentoo Group @gentoogroup]

@jackketch15 Hi Dean, we can get someone to look into this again if you send over your address. Thanks