GIANT

Everything we do is #ForTodaysTable and that includes yours. Reading and responding to your tweets Monday–Friday, 8:30AM–5PM EST.

[GIANT @GiantFoodStores]

@WinnieJenkems Winnie, if you can provide us with your loyalty card number, we can send this over to the manager of Giant store 6023 and get this addressed for you!

[GIANT @GiantFoodStores]

Oh no, we're so sorry to hear that happened and apologize for the inconvenience. Please DM us the order ID, or the username/email on your account, so we can investigate this. For immediate assistance, you may also call our Customer Care team at 1-888-814-4268. We are here 7 days a week from 7 AM- 10 PM EST.

[GIANT @GiantFoodStores]

@Lyndanne0567 Sorry, not sure if that website came across correctly. It should be https://t.co/MDp5uU1DX2

[GIANT @GiantFoodStores]

Hi Linda,
While our app updates do require a newer version of an operating system, you should still be able to log into your account with your username/password on the GIANT website - https://t.co/kMIiICN8Do either on a laptop/desktop or via the web browser on your phone. Feel free to contact Customer Support at 1-888-814-4268 OPT 1, then OPT 2 for assistance.

[GIANT @GiantFoodStores]

@Mega_Smegma Hi! Could you please private message us the location that needs more deli help and a good contact for you.

[GIANT @GiantFoodStores]

@ddnicole3 Any online order issues, please be sure that you are reaching out to Customer Support at 1-888-814-4268 OPT 1, then OPT 2, and they will be happy to assist.

[GIANT @GiantFoodStores]

@nctIight Have you tried logging into your online account on the GIANT website via a browser instead of on the app? We suggest giving that a try, but if you need further technical assistance, please reach out to Customer Support at 1-888-814-4268 OPT 1, then OPT 2.

[GIANT @GiantFoodStores]

@IiMonturano Hi Christian. We appreciate you bringing this to our attention. Please DM us your contact information and store bonus card number so that we can have the store follow up with you. Thank you.

[GIANT @GiantFoodStores]

@hey_baker24 Hi Fotima! Please private message us, we'd like to assist you 🙂

[GIANT @GiantFoodStores]

@MaggieL Hello Maggie, we are sorry you're having trouble with the mobile app. Since you do not want to speak further in PM please reach our team at 1-888-814-4268 or from our contact us page so that we can try to resolve this issue. https://t.co/F3XwbxBi2w

[GIANT @GiantFoodStores]

@Socialdist10 We apologize regarding the delay of your delivery. Please provide us with the Order ID number to further assist.

[GIANT @GiantFoodStores]

@Production98411 😋

[GIANT @GiantFoodStores]

@MarkVergenes Hello, Sorry you experienced this. Could you please send us a private message, and provide the store location and your best method of contact for review and follow-up? https://t.co/eQS0fbJYan

[GIANT @GiantFoodStores]

@tsmitty350 Thank you for verifying your account. Your items are back in your cart. Please feel free to log in and place a new order. We apologize for any inconvenience you may have experienced.

[GIANT @GiantFoodStores]

@pbyrond Hi there! We are sorry to hear about your recent experience with your tuna salad purchase. Could you please private message us the location you purchased this from along with a good contact number for you?

[GIANT @GiantFoodStores]

@itsjennotjenn We sent the release to your bank on 1/24/26. Please call the number on the back of your card to find out how long until they drop the hold. Maybe the Auth/Pmt Id in the attached screenshot will help when you contact them.

[GIANT @GiantFoodStores]

@insearchofpar Oh No, we're so sorry that happened. Can you DM us your online account email and phone number so that we can further review and follow up?

[GIANT @GiantFoodStores]

Thank you for the order number. Because your order was canceled, it was never billed. However, when you submitted the order a preauthorization hold for funds was placed on your card. When the order was canceled, a request to release those funds was sent to your bank, so hopefully your bank will do so in a timely fashion. For the inconvenience, we are going to email you a coupon code for your next online order that you will receive within 24 hours. Again, we do apologize.