Alexandra Gibson

VP & GM @weareinmonent; 5x startup veteran; live music junkie; Idaho-raised skier; @Vandy grad; martini drinker

[Alexandra Gibson @gibsondm]

You can tell the type of person someone is by how much they like Kindergarten Cop.

[Wes Reynolds @WesReynolds1]

Donna Brothers with a walk-off picking Golden Tempo. 🫡

[Chris Vannini @ChrisVannini]

Jack Hughes: Lost some teeth on a high stick, scored the gold-medal winner.

Hockey Guy.

[Vanderbilt Baseball @VandyBoys]

Moving on to semis. ⚓️⬇️

#VandyBoys | #AnchorDown

[Alexandra Gibson @gibsondm]

Uh oh @nytimes! It’s Jon Rahm, not Joe Rahm.

[Mark Titus @clubtrillion]

Kihei Clark being responsible for one of the smartest passes in NCAA tourney history en route to a national title but also now one of the dumbest passes in NCAA tourney history to choke away a first round game and end his career is the Virginia basketball experience in a nutshell

[Bill Ackman @BillAckman]

The failure of @SVB_Financial could destroy an important long-term driver of the economy as VC-backed companies rely on SVB for loans and holding their operating cash. If private capital can’t provide a solution, a highly dilutive gov’t preferred bailout should be considered.

[Alexandra Gibson @gibsondm]

Discount Tire organized all of its customer data into one place. They created a custom program that analyzes feedback from specific customer journey touchpoints and processes it into a weekly report for each of its 1,000+ stores throughout North America. https://t.co/W2pqIge4hW

[Alexandra Gibson @gibsondm]

If this does happen, I imagine that many of those companies will run out of money faster than those who listen first. #cx #customerexperience #forresterresearch https://t.co/RDdkNnXvJZ

[Alexandra Gibson @gibsondm]

#ASOS have appointed #InMoment to support the rapid international growth of the business and continually drive #CX improvement. Read the full PR to learn how ASOS is able to understand the end-to-end experience from their customers around the world! https://t.co/zxbipGrftO

[Alexandra Gibson @gibsondm]

Gartner Says Most #CustomerExperience Programs are not Delivering on the Promise of Improving Differentiation and Helping Brands Better Compete https://t.co/RMjZkM9JhM

[Alexandra Gibson @gibsondm]

We scored BIG in some major #CX awards! https://t.co/Z748SgMDhO

[Alexandra Gibson @gibsondm]

According to Forrester research, 82% of CX leaders predict that their budgets will rise in the next 12 months. And if that's true, the pressure to prove #ROI for that increased investment will be higher than ever! Watch the experts discuss here: https://t.co/1pjkdhu1H2

[Raheel Ramzanali @The_Raheel]

Analytics say Davante Adams is going to get in trouble for this

[Alexandra Gibson @gibsondm]

Foot Locker is truly one of the most innovative brands in world 🌎 And their #CX program is a major part of their strategy 🌟 Learn about their approach in this interview: https://t.co/4CXGWI01BN

[Alexandra Gibson @gibsondm]

@AmtrakNECAlerts And no cafe car because they ran out of food two stops in?! This is really subpar for you guys.

[Alexandra Gibson @gibsondm]

@AmtrakNECAlerts And now we are hearing that they have to change out crew and the new crew isn’t here in Manassas?!

[Alexandra Gibson @gibsondm]

@Delta this morning, told to change my flight for work from LGA connection to ATL connection. Ran between ATL B and D terminal carrying work heels. Bag checked gate side at ATL. Missed flight to CHO due to your poor scheduling and tech. What can we do besides this?

[Alexandra Gibson @gibsondm]

Eliminate friction in your customer journey 3 ways #churn #cx #customerjourney https://t.co/j7vvBLgnBy

[Alexandra Gibson @gibsondm]

@united Called back and actually got a good agent. Thanks to Sam (V861676) for being empathetic and totally focused on a great customer outcome.

[Alexandra Gibson @gibsondm]

So disappointed in @united and the lack of empowerment for a support team. Our flight was randomly changed for our anniversary trip to add 5 hours and an extra stop. No one can help us resolve this. This may break my United loyalty.

[Alexandra Gibson @gibsondm]

@united It’s not a delay. It’s a flight in one month. We are just trying to work with you guys and also schedule care ahead for an 11 month old. We just need someone to try to resolve this for us.