Megabanks keep frustrating customers with generic AI chatbots, and the fix comes down to context.
Dan Michaeli, CEO of @GliaInc, tells @RemyBlaireNews banks could reference a customer's last call instead of asking "what are you calling about," but that only works with a holistic AI system across inbound, internal, and outbound workflows.
👀ICYMI: We launched Glia Agentic Workflows to help frontline teams execute complex banking processes from one screen. CSO and Co-Founder, Justin DiPietro, spoke with @FinAi_News' about what it means for community banks.
🔗Read the article: https://t.co/D9RC612QfN
Glia is redefining #insurance industry interactions! At #CCUSA, we are taking the stage with @Insurity to showcase our latest AI innovations. Together, we're transforming claims from a cost center to a competitive advantage: https://t.co/EY529cV5k0
Calling all Connected Claims attendees! Check out our session with Insurity today at 1:40 p.m. on AI and claims servicing—and come enter our raffle at booth 318 to win a pair of Ray-ban Meta Smart Glasses! 😎
#CCUSA#ClaimsManagement#CustomerExperience#InsuranceInnovation
“Talk to your team, talk to your trusted partners, but I would very much encourage people to get started on their #AI journey. And my guess is things will accelerate more than decelerate.” Discover more from our own Jake Tyler in @TheCuConnection: https://t.co/2aX1qF0Q1F
What if you could talk to your data? #AI quality management can make finding areas of improvement fast and consistent. https://t.co/MrM8cG5Tm3
#QualityManagement#ContactCenter
On @TheCuConnection, our own Jake Tyler discusses how #creditunions can safely and responsibly incorporate AI across their #callcenters, helping them move beyond legacy contact center solutions. Check out more here: https://t.co/2aX1qF0Q1F
“These five businesses are setting new standards for #serviceinteraction strategies, driving measurable success and impact.” Discover more in @CUInsight about the dynamic first cohort of our Catalyst Awards winners, announced live at #Interact2024: https://t.co/LAA8b5DyNS
We're fueling the AI customer service revolution with exciting new releases announced at #Interact2024. 🚀🤖
Curious about the future of #CX in #FinTech? Read our recap and see how we're transforming digital engagement! 👇
https://t.co/GqCCf6TtDE
#AIinFinance#DigitalBanking
"As we continue to empower #insurers to modernize their technology strategies & drive more efficiency across the business, expanding our successful partnership with Glia was the natural choice." See @globaldataplc for more on our integration w/@Insurity: https://t.co/P1YiX0NG7a
That’s a wrap on #Interact2024! Check out more in @InsEdgeOnline for additional highlights from our annual industry event, including the winners of our inaugural Catalyst Awards and how these companies are transforming #customerinteractions: https://t.co/578YcLP9tN
Frustrated with manual #ContactCenter data analysis? 🤔 Glia's new AI Analysts have you covered! Discover how this game-changing tech automates the process, delivering mission-critical data at your fingertips. Curious? Read our blog: https://t.co/PR5QMije0N
#AIinFinTech#CX
In @IIReporter, Ryan Baillargeon shares insights on how #insurers can responsibly leverage AI to enhance interactions with policyholders, CSRs and managers. Explore more here: https://t.co/xDcM2oegqR
Couldn't make it to #Interact2024? We've got the scoop! Read our latest blog post for the top 3 takeaways from Glia Interact 2024. Dive into AI advancements, digital transformation, and the future of customer service. https://t.co/LZPhmXBPBe
#FinTech#CX#DigitalBanking
With our new integration with @Insurity, #insurers can now meet their agents and policyholders in their preferred channel whenever they need support—across underwriting, billing or claims. Discover more in @FinTech_Series: https://t.co/FPRpqZC7yZ
“The exciting innovations announced at #Interact2024 are taking this momentum another step forward, providing banks, credit unions and insurance companies with transformative tools that offer limitless possibilities.”
Dive deeper in @benzinga: https://t.co/JQm8JT2dMN