GoHenry

We're a kids' debit card & financial education app. We're on a mission to make every kid smart with money US and UK🚀

[GoHenry @gohenry]

@amysheep Hi Amy, we do aim to respond to our members as quickly as possible. If this is urgent, please can you call us intead at 0330 100 7676 and we'd be keen to look into this for you!

[GoHenry @gohenry]

@amysheep We're sorry to hear this Amy - you should definitely have received a reply from us! So that we can resolve this for you without further delay, please kindly give us a call on 0330 100 7676 at your earliest convenience. We close at 5pm today but are usually open 8am-8pm.

[GoHenry @gohenry]

@RyanJHigginson Hi Ryan, we understand that this is a worrying situation and this is not something that we would ever want for our members. So that we can assist you further with this please can I ask you to give us a call at 0330 100 7676, where a member of the team will be happy to help. 😊

[GoHenry @gohenry]

@RyanJHigginson Hi Ryan! We are sorry to hear that you have been unable to cancel a subscription on your child's GoHenry card. So that we can help you with this, please can you email us at [email protected] from your registered email address?

[GoHenry @gohenry]

@gillmunro Hi Gill, this doesn't sound right at all! Please contact our customner support team at 0330 100 7676 and we'd be keen to look into this. We're open everyday from 8 am - 8 pm. 😊

[GoHenry @gohenry]

@VanL0i @aplusk @acorns There’s room for everyone in kids’ finance! At GoHenry, we focus on building money confidence from day one, with tools that turn pocket money into real-life lessons.

[GoHenry @gohenry]

@hautemomgleason Hi Rebecca, we are keen to have a further look at this for you. Please give us a call on 03301007676 or email [email protected], so we can help. We’re open from 8 am - 8 pm, 7 days a week!

[GoHenry @gohenry]

@DunkRobs @emnefydd Hi Duncan! We are keen to look into this matter for you. I have sent you a DM!

[GoHenry @gohenry]

@sedgar123 Hi Stephen! I'm sorry to hear you still haven't received your closing balance. I completely understand the concerns raised! Please can you call us on 03301007676 so we can look into this for you?

[GoHenry @gohenry]

@JenR38723992572 Hi there! We are still experiencing this issue. This is starting to resolve, however, any top-ups made during this time are still pending in the system. We do not currently have a timeframe on when the funds will be applied, but we are hoping that they will be soon!

[GoHenry @gohenry]

@rawswar Hi Richard! We sincerely apologise for any trouble caused by this. Our system experienced a technical issue where transfers aren't registering correctly. Our team is working on this as a priority and looking to have the system back up and running as normal as soon as possible!

[GoHenry @gohenry]

@Gruvem Hi Mike. Welcome to the family! Because our cards are printed and sent out quickly, we can't change the design once the order is placed. Once the card arrives, just activate it in the app. You can go to the 'Card' section and select 'New' to choose the Pokemon design for £4.99!

[GoHenry @gohenry]

@ElliotHammerSR Hi Elliot, we have just sent you a DM about this!

[GoHenry @gohenry]

@Jayhutch137 Hi Jamie, we can assure you that this is not the case! Refunds take 7-10 working days because there's a 3-day period where you can reopen the account. Cancelling the account then takes 5 days and the refund is processed at the end of this period.

[GoHenry @gohenry]

@PokeTCGAlerts @AenimaTX Hi 👋 Not at the moment, but we do have a promotion with Roblox that you can find on the Acorns Early website 😊

[GoHenry @gohenry]

@AenimaTX Hi there! I am sorry, our Pokémon designs are only for our UK GoHenry members at this time. - Emily

[GoHenry @gohenry]

@JDPdocdad @PokeTCGAlerts If only we could have Pokemon cards too😅

[GoHenry @gohenry]

@DarrenNicholl17 @stov83 Hi Darren. That does not sound right, we are keen to have a further look at this for you. Please give us a call on 03301007676 or email [email protected], so we can help. We’re open from 8 am - 8 pm, 7 days a week!