GO Transit

A division of @Metrolinx. Reach us online Mon-Fri 6am-10pm, weekends 9am-9pm, holidays 9am-5pm or at 1-888-438-6646. Suivez-nous en francais: @GOtransitFR

[GO Transit @GOtransit]

Hello Nick! Thank you for bringing this to our attention. We understand how frustrating it is to experience a trip where the bus seems to be moving unusually slowly, and we appreciate you taking the time to let us know. We will ensure this information is forwarded to the appropriate department for review so it can be looked into further. If you would like to share any additional feedback or concerns, you are always welcome to use our Customer Comment Form on our website at https://t.co/qtJgDxBlL7. Thank you again for reaching out and helping us maintain reliable service for everyone. ^MJ

[GO Transit @GOtransit]

Hi, thank you for reaching out, and we sincerely apologize for the inconvenience and lack of clear communication regarding this incident.
The Union Station 15:50 - Durham College Oshawa GO 16:53 train is estimated to be delayed 40 to 50 minutes from Union Station and will end at Pickering GO due to a track switch issue. This train will also run express between Union Station and Pickering GO. Customers can board the next train scheduled to depart Union Station at 16:03 making all stops.
You can check the latest service updates here: https://t.co/RqR22jRqMP.
We appreciate your patience, and please let us know if you need any further assistance. ^RP

[GO Transit @GOtransit]

Hi, thank you for reaching out, and we sincerely apologize for the inconvenience and lack of clear communication regarding this incident.
The Union Station 15:50 - Durham College Oshawa GO 16:53 train is estimated to be delayed 40 to 50 minutes from Union Station and will end at Pickering GO due to a track switch issue. This train will also run express between Union Station and Pickering GO. Customers can board the next train scheduled to depart Union Station at 16:03 making all stops.
You can check the latest service updates here: https://t.co/QUUJsDv2n6
We appreciate your patience, and please let us know if you need any further assistance. ^RP

[GO Transit @GOtransit]

Hello Wendy! Thank you for reaching out. We sincerely apologize for the inconvenience and will ensure this information is forwarded to the appropriate department for review. For immediate assistance, you can also speak with an employee on board the train who may be able to help right away. If you would like to share any additional feedback or concerns, you are always welcome to use our customer comment form at https://t.co/H26w5b8iIO. Please let us know if you have any questions. ^MJ

[GO Transit @GOtransit]

Hi Matt, thank you for reaching out to GO Transit. After reviewing the schedule, we confirmed that there was no train scheduled at 7:40 in either direction. We apologize for the inconvenience this may have caused. Please note that the Service Guarantee applies only to trips delayed by 15 minutes or more, except when delays are caused by extreme weather conditions. As this trip does not meet the eligibility criteria, it would not qualify for the guarantee. Thank you for using GO Transit. ^JL

[GO Transit @GOtransit]

Hello Jason! Thank you for bringing this to our attention. We will ensure this information is forwarded to the appropriate department for review. If you would like to share any additional feedback or concerns, you are always welcome to use our Customer Comment Form on our website at https://t.co/qtJgDxBlL7. Thank you again for reaching out and helping us maintain a safe environment for everyone. Please let us know if you need help with anything else. ^MJ

[GO Transit @GOtransit]

Hi Ley, thank you for reaching out!
This can sometimes happen due to operational requirements or equipment availability. We understand it can feel unusual, especially when it means fewer lower-level seats in that section and we appreciate you pointing it out. Your feedback helps us plan our train configurations more effectively.
You can also share any feedbacks by submitting the Customer Comment Form on our website: https://t.co/Z576ORNk3d.
Let us know if you need help with anything else. ^RP

[GO Transit @GOtransit]

Hi Puchita97,
We’re really sorry to hear about your experience it sounds extremely uncomfortable, especially during the summer heat. This is definitely not the kind of journey we want you to have.

Thank you for bringing this to our attention. We completely understand your concern, particularly with upcoming large events where trains will be busier. We’ll make sure your feedback about the lack of air conditioning is shared with the appropriate team for review and improvement.

[GO Transit @GOtransit]

@rachelfsyau Hi Rachel, thank you for reaching out to GO Transit. Please let us know which station you are currently at, and we’ll check for any delays as well as the departure time of the next bus. Thank you for using GO Transit. ^JL

[GO Transit @GOtransit]

Hi Ron, thank you for reaching out to GO Transit. Please provide your destination and time of travel and we’ll be happy to assist you with accurate trip information. You can also plan your trip anytime using our trip planner on our website linked below. Thank you for choosing GO Transit. ^JL
https://t.co/ifruuPkoj4

[GO Transit @GOtransit]

Hi, thank you for reaching out and for sharing this with us. We apologize for the inconvenience you’re experiencing. We will share this information with our team.
In the future, you can also report issues by filling out the Customer Comment Form on our website: https://t.co/Z576ORNk3d.
Let us know if you need help with anything else. ^RP

[GO Transit @GOtransit]

Hi Naini, thank you for reaching out and sharing your feedback.
We apologize for the inconvenience caused by the lack of electronic displays and difficulty hearing onboard announcements. Your feedback has been shared with our team for review.
In the future, you can also report any issues or share feedbacks by submitting the Customer Comment Form on our website: https://t.co/qtJgDxBlL7.
Let us know if you need help with anything else. ^RP

[GO Transit @GOtransit]

Hello Krissy! Thank you for reaching out. We understand you are looking for the updated schedule for the additional trips on GO Bus Route 12. These extra trips will be reflected closer to the FIFA event date, so we recommend checking back as we get nearer to the start of the tournament for the most up‑to‑date schedule information. In the meantime, you can view the current Route 12 schedule here: https://t.co/UEszBaslU5. If you have any other questions, feel free to let us know. ^MJ

[GO Transit @GOtransit]

To help keep you moving smoothly during FIFA World Cup 2026™ events in Toronto we’re adjusting schedules on Lakeshore West, Lakeshore East, the Stouffville line and on GO bus route 12.

https://t.co/iOCJ35SoHi

[GO Transit @GOtransit]

Hello Atashkade, thank you for reaching out and sharing your feedback.
We understand your concerns regarding bike security at GO stations and sincerely appreciate you bringing this to our attention. Your feedback will be shared with our team for review and consideration.
In the future, you may also submit feedback and suggestions through the Customer Comment Form available on the GO Transit website: https://t.co/Z576ORNk3d
Please let us know if there is anything else we can assist you with. ^RP

[GO Transit @GOtransit]

Hi, thank you for reaching out and for sharing this with us. We apologize for the inconvenience you’re experiencing. We will share this with our team.
In the future, you can also report issues by filling out the Customer Comment Form on our website: https://t.co/Z576ORNk3d.
Let us know if you need help with anything else. ^RP

[GO Transit @GOtransit]

Hi Kate, thank you for reaching out! Trains are currently running on a regular schedule, which means no additional service is confirmed at this time. For the latest updates, we recommend checking our service updates page: https://t.co/lskWYZlOnZ and schedules on our website: https://t.co/7IK3M9nQAc.
Let us know if you need help with anything else. ^RP

[GO Transit @GOtransit]

@stephcoratti Thank you for sharing the details with us. We will pass this information to our team. ^RP

[GO Transit @GOtransit]

Hi, thank you for reaching out and for sharing this with us. We apologize for the inconvenience you’re experiencing. We will share this with our team. Could you please provide the coach number so we can report it accurately?
In the future, you can also report issues by filling out the Customer Comment Form on our website: https://t.co/Z576ORNk3d. ^RP