Grey (YC W22)

Secure global banking in 70+ countries. US, UK & EU bank accounts. Global payments from 70+ countries. Regulated by FINTRAC & FinCEN. Help: [email protected]

[Grey (YC W22) @greyfinance]

🚨 We now have verified gold badges on X🥳

Kindly note that our only official presence on X are @greyforbusiness, @greyfinanceMENA, and @greyfinance. We do not have separate support accounts.

Please look for the gold checkmark before engaging with any account claiming to be Grey.

Stay alert and avoid impersonators🙏

[Grey (YC W22) @greyfinance]

@solomon_ad82937 We’ve received your DM, and someone from our team will respond shortly. We really appreciate your patience. 🖤 -T.O

[Grey (YC W22) @greyfinance]

🚨 We now have verified gold badges on X🥳

Kindly note that our only official presence on X are @greyforbusiness, @greyfinanceMENA, and @greyfinance. We do not have separate support accounts.

Please look for the gold checkmark before engaging with any account claiming to be Grey.

Stay alert and avoid impersonators🙏

[Grey (YC W22) @greyfinance]

@adamu_fura We’re so sorry for keeping you waiting! We’ve had a high influx of messages 🥹, but we promise to get back to you as soon as we can. Thanks for your patience – T.O

[Grey (YC W22) @greyfinance]

Hi Solomon,
Thank you for reaching out. Please note that once the requested documents have been sent, the payment verification team will review it and provide a feedback within 72 working days.

Disclaimer: Please note that this is our only official account for customer support. We do not operate any separate or dedicated support handles. Kindly disregard and avoid engaging with any other accounts claiming to represent Grey Support.
– T.O

[Grey (YC W22) @greyfinance]

Seeing "KYC verification failed" doesn't necessarily mean your account has been rejected.

Read the thread to see why your KYC verification is failing and how to resolve the most common issues🧵

[Grey (YC W22) @greyfinance]

Hi Solomon,
Thank you for reaching out. Please note that once the requested documents have been sent, the payment verification team will review it and provide a feedback within 72 working days.

Disclaimer: Please note that this is our only official account for customer support. We do not operate any separate or dedicated support handles. Kindly disregard and avoid engaging with any other accounts claiming to represent Grey Support.
– T.O

[Grey (YC W22) @greyfinance]

Psst… have you updated your Grey app? 👀
We’ve made a few changes, so we want you to update your app and take a look.

See anything you like? Tell us in the comments, we want to know what you think!

[Grey (YC W22) @greyfinance]

Hi Solomon,
Thank you for reaching out. Please note that once the requested documents have been sent, the payment verification team will review it and provide a feedback within 72 working days.

Disclaimer: Please note that this is our only official account for customer support. We do not operate any separate or dedicated support handles. Kindly disregard and avoid engaging with any other accounts claiming to represent Grey Support.
– T.O

[Grey (YC W22) @greyfinance]

Grey, spotted in Saudi Arabia 🇸🇦

Send Saudi Riyals easily and securely to Saudi Arabia with Grey.

Tap the link below to make your first transfer today.

[Grey (YC W22) @greyfinance]

Hi Solomon,
Thank you for reaching out. Please note that once the requested documents have been sent, the payment verification team will review it and provide a feedback within 72 working days.

Disclaimer: Please note that this is our only official account for customer support. We do not operate any separate or dedicated support handles. Kindly disregard and avoid engaging with any other accounts claiming to represent Grey Support.
– T.O

[Grey (YC W22) @greyfinance]

Hi Solomon,
Thank you for reaching out. Please note that once the requested documents have been sent, the payment verification team will review it and provide a feedback within 72 working days.

Disclaimer: Please note that this is our only official account for customer support. We do not operate any separate or dedicated support handles. Kindly disregard and avoid engaging with any other accounts claiming to represent Grey Support.
– T.O

[Grey (YC W22) @greyfinance]

@daniel_chidie Hi Daniel, we love this idea! 🖤 We’ll pass it along to the team as a feature suggestion.

[Grey (YC W22) @greyfinance]

@alameenpd We’re so sorry for keeping you waiting! We’ve had a high influx of messages 🥹, but we promise to get back to you as soon as we can. Thanks for your patience – T.O

[Grey (YC W22) @greyfinance]

We understand your concern. If the payment shows “received” and it’s available in your Grey account, you should be able to use the funds. If the deposit is pending or you’re being prompted to complete deposit verification, you’ll need to complete the verification for the deposit to be credited to your account.

We’re sorry for the delayed response. You can also reach us via [email protected] for further assistance. 🖤 -T.O

[Grey (YC W22) @greyfinance]

Hi Al-ameen, we’re so sorry for the delayed response. 🥹 It’s due to a high influx of messages. One of our support agents will get to your DM shortly.
Please note that payment processing times may vary: USD, EUR, and GBP deposits typically take 1–3 business days, excluding weekends and bank holidays. NGN deposits can be instant but are subject to bank delays. This means your deposit could arrive anytime within this timeframe.

Disclaimer: Please note that this is our only official account for customer support. We do not operate any separate or dedicated support handles. Kindly disregard and avoid engaging with any other accounts claiming to represent Grey Support.
-T.O

[Grey (YC W22) @greyfinance]

@40killed Hi, Please send us a DM with your account email and transaction details so our support team can check the status of your funds and assist you. -P.M

[Grey (YC W22) @greyfinance]

@otspiccy Thank you for using Grey! 🥹🖤

[Grey (YC W22) @greyfinance]

Hi Yaya,

We’re sorry for the inconvenience. Please send us a DM with details of the issue and your registered email address, so we can look into this.

Disclaimer: Please note that this is our only official account for customer support. We do not operate any separate or dedicated support handles. Kindly disregard and avoid engaging with any other accounts claiming to represent Grey Support. - D.E

[Grey (YC W22) @greyfinance]

Hi Daniel,

As previously explained via DM, the transaction was authorized using the 2FA authentication code associated with your account. Grey does not have access to your 2FA codes, and we’re unable to reverse the transaction based on the information currently available to us.

If you require further information about the device or other details relating to the transaction, you’ll need to provide a valid court order requesting this information. Once received, the relevant team can review the request and provide the information that can legally be disclosed.

If you need further clarification on this process, please send us a DM or email [email protected] and the team will be happy to assist. - D.E

[Grey (YC W22) @greyfinance]

@EliudMash1 Your DM has been recieved and a support agent will attend to you shortly. -P.M