Hilton

When you want to feel cared for wherever you go, it matters where you stay #HiltonForTheStay

[Hilton @Hilton]

@VisInBlue Hey there, @VisInBlue - We never meant to let you down and would like to look into this for you. Please follow and DM us with your reservation details so that we can look into this for you. Thanks for choosing Hilton. -Klynne

[Hilton @Hilton]

@smrtshygoodguy Hi Patrick. I'm so sorry to hear that your stay was not up to our high Hilton standards. Can you please share your experience with us? Please send a DM with your contact info and reservation details. We'll watch for your message. -Natalie

[Hilton @Hilton]

@moroni_phil Hi Phil. Thank you for reaching out to us. Please send us a DM with the details to assist you.

Thank you. -Mere

[Hilton @Hilton]

@realanrare Hi Brandon. This is so disappointing and we definitely want to know more about your experience. Can you please send us a DM sharing your reservation details as well as your contact info? We'll watch for your message. -Natalie

[Hilton @Hilton]

@ColinDye1 Thank you! I've opened a case with the hotel team. In the future, we advise refraining from sharing private and sensitive information publicly, so please feel free to DM us for more details. Thank you! - Nina

[Hilton @Hilton]

@AmArkitect So that we can discuss and review your case, please send us a DM when you have a moment.

Thanks. -Mere

[Hilton @Hilton]

Hi, thanks for bringing this to our attention. We understand how frustrating this may be and would like to take a closer look. Please send us a DM with a screenshot of the promotion, the link you're using, and your Hilton Honors information, and we'll be happy to review this further.

Thanks for choosing Hilton. -Mimi

[Hilton @Hilton]

@Myms3007 Hi Myriam,

Please send us a DM to learn more about your experience and assist further. Thanks! - Lulu

[Hilton @Hilton]

@OKAYALBEE Hi @albe - Oh no, this sounds frustrating, and we'd like to look into this further. Please follow and DM us with your reservation details so that we may assist you further. Thanks for choosing Hilton. -Klynne

[Hilton @Hilton]

We are truly sorry to learn about your experience and understand how disappointing this must be. Your satisfaction is important to us, and we would appreciate the opportunity to review your concerns and work toward a resolution. At your convenience, please send us your stay details, including your confirmation number, email and phone number. We look forward to helping make this right. Thank you for choosing Hilton. -Zon

[Hilton @Hilton]

We are truly sorry to learn about your experience and understand how disappointing this must be. Your satisfaction is important to us, and we would appreciate the opportunity to review your concerns and work toward a resolution. At your convenience, please send us your stay details, including your confirmation number, email and phone number. We look forward to helping make this right. Thank you for choosing Hilton. -Zon

[Hilton @Hilton]

@VeneteaBussell Hello there, we're sorry to hear of this and would like to look into this further. Please send us a DM with the full name, confirmation number, and email address on file. We'll be on the lookout for your message. -Amanda

[Hilton @Hilton]

@DJFLYYBOI Hi there! This is concerning and we would lilke to learn more. Please provide send us a DM with your confirmation number, full name, email address, and telephone number. We'll be on the lookout for your message. -Amanda

[Hilton @Hilton]

@Heatherhut Hi Heather - We regret this has been your experience, and we would appreciate the opportunity to learn more. Please send us a DM with your full name, reservation #, email address, and phone #. We look forward to your message and to assisting you further. -Merna

[Hilton @Hilton]

@Geofutures Your frustration is certainly understandable. Let's have a conversation over DM to learn more about your experience and to assist you further. -Nouran

[Hilton @Hilton]

Hi Yovanni,

Thank you for bringing this to our attention. We're sorry to hear about your experience and would like the opportunity to look into this for you.
When you have a moment, please send us a DM with your reservation details so we can assist further. We appreciate your response, and thank you for being a valued member of the Hilton family. Warm regards -Caro

[Davidvinc @TheDavidVinc]

Well this is cool!! Thank you so much @Hilton I'm proud to be a lifetime diamond member and I'm looking forward to staying with you in Venice this fall! :)

[Financial Thing @financialthing]

First time a hotel has sent a text like this. Very impressive @Hilton