Haley Green

Contract Content Creator | University of Guelph Bachelor of Arts and Science Student | Travel Enthusiast

[Haley Green @HaleyTGreen]

"Banks worldwide are exploring new technologies and business models that can help them compete in the digital age."
What is your organization doing to keep up with the #DigitalTransformation occurring in the FinServ industry? #CustomerJourney
https://t.co/Bv1JGFN2vv

[Haley Green @HaleyTGreen]

Forrester research shows that 78% of customers who feel positive about a brand will stay with it, 81% will spend more on it, and 90% will recommend it to others.
What is your organization doing to provide customers a positive #CustomerExperience?
https://t.co/30Ib43yYZr

[Haley Green @HaleyTGreen]

"Today’s customers want personalized interactions, simplified banking and access to their accounts through technology." Is your organization meeting customer needs and keeping up with competitors in order to increase business and reduce churn?
https://t.co/zrPb3L8Icv

[Haley Green @HaleyTGreen]

The millennial customer is not necessarily after the complete digital journey, they are looking for service providers that offer a convenient experience.
How have you tailored your customer journey to accommodate the demands of the #millennial customer? #customerexperience

[Haley Green @HaleyTGreen]

We are more than half-way through 2019 and many FinServ organizations are well under way in implementing new solutions to keep up with the banking industry's #DigitalTransformation. Is your organization keeping up with the initiatives set for 2019? https://t.co/wwriiRMenk

[Haley Green @HaleyTGreen]

What Fintech innovations has your organization implemented to foster deeper connections with customers and attract new business? #CustomerExperience #DigitalTransformation
https://t.co/3ZxK33zYEt

[Haley Green @HaleyTGreen]

How is your financial organization grabbing the attention of the elusive millennial customer who doesn't respond to advertising and frequently shies away from established brands? #DigitalBanking #CustomerRetention #Millennials
https://t.co/Gp0BkTgI3W

[Haley Green @HaleyTGreen]

Check out this blog for more info on Digital Banking Initiatives!
https://t.co/HsYsTlC4ts

[Haley Green @HaleyTGreen]

More than three-quarters of Canadians (76 per cent) use digital channels to conduct most of their banking transactions.
Are you providing customers with variety in the channels available when interacting with your organization? #DigitalBanking #CustomerExperience

[Haley Green @HaleyTGreen]

"It’s okay if young folks live with their folks. It’s not a sign that they are financial failures."
Great article by @SingletaryM on guidelines for kids gaining their financial footing. #FinancialLiteracyMonth

[Michelle Singletary @SingletaryM]

Guidelines for kids who move back home to gain their financial footing https://t.co/IYibFDK6NK

[Haley Green @HaleyTGreen]

Interesting point discussed by @twpiggott that it is not the intention of an action that brings change, it is the outcome of that action that creates an impact #Fillingthegaps

[Haley Green @HaleyTGreen]

“We only use males in our research because that is the traditional model.” This is one of the answers to the questions of why there are sex differences in research. I guess that is one way to justify it... #FillingTheGaps

[Haley Green @HaleyTGreen]

Very excited to be at #Fillingthegaps this weekend learning about the social and ecological determinants of health

[Haley Green @HaleyTGreen]

Setting clearly defined goals for what your new solution should accomplish will provide you with a picture of what success looks like. Does your organization take advantage of the benefits that come with setting benchmarks for new #TechnologyImplementations?

[Coconut Software @CoconutSoftware]

You want to ensure that, once implemented, your new tech solution delivers measurable results against your organization's KPIs.
Do you take advantage of the benefits that come with setting benchmarks for new #TechnologyImplementations?
https://t.co/8JTsQiEPP9

[Haley Green @HaleyTGreen]

Choosing a scheduling solution that can integrate with your business CRM can help solve slow operational processes. Is your organization taking advantage of the benefits that come with a solution that provides versatile integration options? #DigitalTransformation

[Coconut Software @CoconutSoftware]

If your scheduling solution cannot integrate with your business CRM, you are placing yourself at risk of slowing down operational processes. Is your organization experiencing the benefits of integrating your scheduling solution with your businesses CRM?
https://t.co/U03IzUYYIe

[Haley Green @HaleyTGreen]

Parature’s 2015 Customer Service Report shared that 90% of consumers expect their service providers to offer self-service portals.
Is your organization offering customer's the channels they desire?
#customerexperience @CoconutSoftware
https://t.co/72ZBTbOQ9W

[Haley Green @HaleyTGreen]

Implementation adoption, team talent gaps, and out of date processes are all roadblocks that prevent #Financial organizations from keeping up with #DigitalTrends in their industry.
Has your organization experienced any of these roadblocks during its #DigitalTransformation?

[Coconut Software @CoconutSoftware]

There is a major #DigitalTransformation occurring in the #FinancialServices industry at the moment and some organizations are moving faster than others.
Has your organization found itself falling behind in the banking technology rush? #CustomerExperience
https://t.co/ZRX6aGp6AC

[Haley Green @HaleyTGreen]

Very exciting news that @CoconutSoftware has been included in CIX's list of the 20 most innovative tech companies!
https://t.co/jIDelVTLxS

[Haley Green @HaleyTGreen]

For appointment driven businesses, it is imperative that the appointment booking process is easy for customers to navigate and creates a positive #CX.
Has your organization begun to track its #AppointmentAnalytics to ensure a positive first experience for your customers?

[Coconut Software @CoconutSoftware]

Tracking customer analytics in your organization can help increase customer retention, enhance marketing efficiencies and increase sales.
Has your organization begun to track its customer analytics and experience these benefits? #CustomerExperience
https://t.co/l5Ea5aHL09

[Haley Green @HaleyTGreen]

“87% of financial organizations don’t believe their current core systems can keep pace with customer-facing initiatives.”
Has your organization implemented a solution to enhance its back-end processes and support customer-facing channels?#DigitalTransformation #CustomerExperience

[Coconut Software @CoconutSoftware]

“According to Capgemini, automating back-office processes can help banks save 30% of their annual costs.”
Is your organization taking advantage of the benefit s that come with enhancing its back-end processes? #CustomerExperience #DigitalTransformation https://t.co/97Ke3YASvr