Amanda Fisher

[Ben Rector @benrector]

The Joy of Music. First three songs out January 7th, short film, album, and concert tour to follow. https://t.co/zc0HjYWRpW

[Amanda Fisher @helloamandajo]

@TMobileHelp Read through the photos I attached. I have tried to get that for the past 30 minutes. Y’all just tell me to go somewhere else and no one helps.

[Amanda Fisher @helloamandajo]

@TMobileHelp been with T-Mobile for 16+ years and for the first time ever I’m ready to move carriers.

[Amanda Fisher @helloamandajo]

@TMobileHelp How do I get access to the chat transcript where I can show you the wrong information I was provided? @TMobileHelp

[Amanda Fisher @helloamandajo]

@TMobileHelp It is important to set your customers up with accurate information. Why was I told a $195 value with $220 in credit over 24 months if that is not correct? And why did the second rep say they wouldn’t even take my phone and I needed to go have it fixed first? @TMobileHelp

[Amanda Fisher @helloamandajo]

@TMobileHelp @TMobile helpppp 🆘

[Amanda Fisher @helloamandajo]

@TMobileHelp Did you read the rest of my messages? I was told I could trade in my iPhone 11 with a small crack on the left side of the screen. Is this the case or not? And what is it worth?

[Amanda Fisher @helloamandajo]

@TMobileHelp Zip code is 84065

[Amanda Fisher @helloamandajo]

It’s not going well... @TMobileHelp

[Amanda Fisher @helloamandajo]

Now I’m chatting with a rep AGAIN trying to get a copy of that prior conversation so I can understand why I’m being told two different things. @TMobileHelp

[Amanda Fisher @helloamandajo]

I chat with a rep on https://t.co/EE5pbg8pKY for probably 90 minutes. He says I can trade my 11 in, even though it’s cracked, get $195 credit towards an upgrade, and get $220 on statement credit for the next 24 months.