@Kayfry121 Thank you for reaching out regarding your exchange request Cat! Please send us a DM with your country of residence and order number and our team will gladly review this further or direct you to the correct regional team.
@allielosua We are saddened to see this happening with your daughter's pair Allison. If you would like to review possible warranty options please send us a DM with your purchase details and country of residence.
@BigTowelTimmy That definitely isn’t the experience we hoped for you. Please DM us your order number and country of residence, and we’ll be happy to look into available options for you.
@delicatelegends We completely understand how important it is to find the right style. If you need any assistance with the return process, just DM us your order number and country of residence, and we'll get you more info!
@Thedishsoap Thank you for reaching out. We're sorry you haven't received an update on your order. Please send us DM and we would be happy to get you more info.
@delicatelegends We will definitely pass your feedback along to the team! In the meantime, be sure to sign up for email alerts on https://t.co/ECBjbQEqaH to be notified about new arrivals to the collection.
@SilentlyL0ud Restock details aren’t currently available, but we highly recommend joining the waitlist on the product page to be notified if there’s a restock. Don’t forget to use our store locator https://t.co/Mgcc2fHjCU to find a retailer near you that may have availability!
@BklynzBeauty Thank you for letting us know of these accounts. We have reported them on our end but please feel free to report them on your end as well, so hopefully we can get these accounts taken down as quickly as possible.
@argarcia12 We are sorry to see what happened to your HOKA Kaha GTX shoes. If you could please DM us and provide us with your order details and country of residence. Then we will gladly attempt to locate more information on your order or direct you to the appropriate regional team.
@BklynzBeauty We are sorry to hear about the issue with your HOKA shoes! Not to worry, please DM us and let us know where and when these were purchased as well as your country of residence so we can get you in the right direction.
@vanevanzz It looks like we don't have restock details available on our US site currently. You may also want to check out authorized retailers for their availability; click here https://t.co/Mgcc2fHjCU for locations near you or check out online authorized retailers.
@yrashk We know how important it is to get your package delivered to the correct address. Although we are unable to make changes to an order once its been placed, we may be able to cancel your order. Please DM us your order number and email associated with the order, for us to review.
@SORRM Oh no, we're sorry to hear about your recent experience. Our warranty team would be happy to see if your item is eligible for warranty, please visit our site here https://t.co/9jiaRId4Z1 to get started. Please note proof of purchase will need to be included during this process.
@BW96z If you’re interested in purchasing from https://t.co/ECBjbQEqaH, orders shipped within the contiguous US are eligible for free returns and exchanges. If the boots aren’t the right fit, you can send them back!
@frankmcfarlane Sorry to hear that. Please DM us with your purchase details and country of residence if you would like our team to look into if there are potential return or exchange options on your pair.
@Mutelatic Thank you for bringing this matter to our attention. We're sorry to hear you're not able to return your shoes on our site. Don't worry we'd be happy to help. Please DM us to confirm your order details and country of residence for us to review.