HP India

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[HP India @HPIndia]

Hi Neel! Thank you for sharing the details. For your privacy and security, we recommend removing your case ID from the public post. Please send us a DM with your contact details. We'll escalate your case to the concerned team for further assistance and get this sorted for you.

HP Support

[HP India @HPIndia]

@HPSupport Hi,

Request you to delete the case id from the public as it contains your personal information.

Please send us a direct message https://t.co/nrTJPZ92tL

[HP India @HPIndia]

@HPSupport Please DM

[HP India @HPIndia]

@HPSupport Hi there !

Thanks for reaching out to HP Support.

Please send us a private message by following the below link to assist you further:
Regards,
HP Support https://t.co/nrTJPZ92tL

[HP India @HPIndia]

@Akhil3017 Akhil, Thank you for the product details and with the issue.
Since the laptop passed HP UEFI Hardware Diagnostics, the issue may be related to the BIOS, graphics initialization, Windows startup, or a motherboard/display issue. Here are the recommended troubleshooting steps to isolate the issue further.

1. Perform a hard reset.
Disconnect the charger.
Hold the Power button for 15–20 seconds.
Connect only the charger and try turning the laptop on.

2. Check if the display is working.
Press Caps Lock or Num Lock repeatedly.
If the LED toggles on and off, the system is likely running but not displaying video.

3. Try BIOS recovery.
Turn the laptop off.
Hold Windows + B (or Windows + V on some models).
While holding the keys, press and hold the Power button for 2–3 seconds, then release only the Power button while continuing to hold the keys for another 20–30 seconds.
If the BIOS Recovery screen appears, follow the prompts.

4. Connect an external monitor.
Use an HDMI monitor or TV.
If video appears externally, the issue may be with the laptop display, display cable, or panel.

5. Try Force Windows Recovery.
Power on the laptop and hold the Power button to force it off as soon as the HP logo appears.
Repeat this 3 times. Windows may boot into the recovery environment.

Let me know how it goes.

Regards,
HP Social Media Escalation Team

[HP India @HPIndia]

@AtharvaSinduwc May I know if you have received the box to ship out the Laptop for Motherboard replacement?

[HP India @HPIndia]

@AtharvaSinduwc Thank you for providing the detailed update regarding your case.

I understand your concern, especially after the troubleshooting and speaker replacement did not resolve the audio crackling issue. Based on the diagnosis and the symptoms you have described, the issue appears to be related to the motherboard. Replacing the motherboard should address the root cause of the problem and restore normal audio functionality.

We are optimistic that once the motherboard replacement is completed, you should no longer experience the audio crackling issue.

Thank you for your patience and cooperation throughout the repair process.

[HP India @HPIndia]

@iamsam_khan
Hello Sameeulla,
We see that this case has already been reviewed and handled by the Escalation Manager, and the final resolution has been communicated to you. At this time, we will be standing by the same resolution.
If you need any further assistance or would like to discuss the matter further, please connect with us via DM. We will be happy to help.
Regards,
Saj_HP

[HP India @HPIndia]

@iamsam_khan @IpsitaDasgupta @HPSupport @iamsam_khan Hello Sameeulla, we appreciate your time in connecting with us via DM. Please continue the conversation there so we can review your case and assist you.

Regards,
HP Social Media Escalation Team https://t.co/nrTJPZ92tL

[HP India @HPIndia]

@RB9922754044178 Thank you for sharing the case details Rajan, we will review and get back to you with further updates.
Regards,
Saj_HP https://t.co/nrTJPZ92tL

[HP India @HPIndia]

@HPSupport Welcome to HP. I understand your concern and apologize for the inconvenience caused to you. Please drop us a Direct message using the link, and we will get this sorted for you. Now click on Send Message with the Twitter Messenger icon
https://t.co/nrTJPZ92tL https://t.co/nrTJPZ92tL

[HP India @HPIndia]

@HPSupport Hi Azad,
Thank you for contacting HP Support. We regret the inconvenience you've experienced and are committed to assisting you promptly.
Request you provide a detailed description of the issue you're facing via direct message.

HP Social Media Support Team

[HP India @HPIndia]

@Binodku35065906 Hi Muskan,

We truly value your long association with HP and understand how important it is to get the right support for your laptop.
Please send us a DM with your laptop's serial number, and we’ll assist you further.

- Hayden_HP https://t.co/nrTJPZ92tL

[HP India @HPIndia]

@rsyellure Hi Yellure! If you’re unable to send a DM, please use the link below to message us directly:
👉 https://t.co/ejwDGVA0Gw
Once sent, please share the HP Case ID (starting with 5…) or the laptop serial number so we can assist you further

[HP India @HPIndia]

@HPSupport Welcome to HP. I understand your concern and apologize for the inconvenience caused to you. Please drop us a Direct message using the link, and we will get this sorted for you. Now click on Send Message with the Twitter Messenger icon
https://t.co/nrTJPZ92tL https://t.co/nrTJPZ92tL

[HP India @HPIndia]

@HPSupport Welcome to HP. I understand your concern and apologize for the inconvenience caused to you. Please drop us a Direct message using the link, and we will get this sorted for you. Now click on Send Message with the Twitter Messenger icon
https://t.co/nrTJPZ92tL https://t.co/nrTJPZ92tL

[HP India @HPIndia]

@HPSupport Greetings !

Thanks for reaching out to HP Support.

Please send us a private message by following the below link to assist you further:
Regards,
HP Support https://t.co/nrTJPZ92tL

[HP India @HPIndia]

Hello Shubham,
Thank you for connecting over the call. As discussed, we have noted your feedback and shared it internally with our online sales team, who have further escalated it to the Blue Dart team.
Since there is no additional concerns I will be archiving this conversation from our end.
Regards,
Saj_HP

[HP India @HPIndia]

@HPSupport Hi Gurav,

Thanks for reaching out to us.

We can understand your concern here, we can look into this printer issue,

Could you send us a DM regarding your concern?

Sam_HP https://t.co/nrTJPZ92tL

[HP India @HPIndia]

Mohit, As per the update from the service team, the replacement parts used for your unit are original components specifically designed for your model.
The service was completed by an HP Authorized Service Center, and only genuine HP parts are used during the repair process.

Regards,
HP Social Media Escalation Team