The best way to lose a customer is to fail to deliver their orders before Christmas. It helps to save your reputation if you decide not to sell an item, than fail to deliver it. Be honest with your customers.
#christmasseason#ecommerce#delivery#CX#CustServ
@ServiceEveryday When a shop assistant calls for an administrator to resolve an issue, then administrator calls for their director, and director never shows up. No one is interested in resolving the issue. Time wasted, problem not solved.
It's always pleasant to talk to people who are in good mood. It works the same way in customer service. Happy employees make customers happier. #CX#custserv#CustomerService
If the company’s employees don’t experience the same value, promise & treatment that's supposed to be delivered to the customer, then the experience for the customer can be shaky & the entire company can suffer.