Tatiana N

Digital marketer, photographer, traveler. Interested in #ecommerce #custserv #SMB #marketing

[Tatiana N @Humsterik]

Back in an IT-outsourcing company. #Marketing in IT is definitely different than 10 years ago.

[Tatiana N @Humsterik]

The best way to lose a customer is to fail to deliver their orders before Christmas. It helps to save your reputation if you decide not to sell an item, than fail to deliver it. Be honest with your customers.
#christmasseason #ecommerce #delivery #CX #CustServ

[Tatiana N @Humsterik]

@ServiceEveryday When a shop assistant calls for an administrator to resolve an issue, then administrator calls for their director, and director never shows up. No one is interested in resolving the issue. Time wasted, problem not solved.

[Tatiana N @Humsterik]

It's always pleasant to talk to people who are in good mood. It works the same way in customer service. Happy employees make customers happier. #CX #custserv #CustomerService

[Shep Hyken @Hyken]

If the company’s employees don’t experience the same value, promise & treatment that's supposed to be delivered to the customer, then the experience for the customer can be shaky & the entire company can suffer.

[HelpOnClick @HelpOnClick]

Reduce Shopping Cart Abandonment Rate With Live Chat https://t.co/jWwqadIFEH #CX #ecommerce #livechat #custexp

[Tatiana N @Humsterik]

50 Random Acts of Kindness Your Customers Will Love https://t.co/adBPTicrIg #CX #custserv

[Tatiana N @Humsterik]

Many companies are afraid of asking this question, because they don't want to hear the answer they won't like. https://t.co/zmdD6GO7eu

[HelpOnClick @HelpOnClick]

The key customer service metric: How likely are you to recommend us to a friend or colleague? https://t.co/NmdVIgh1V9 #CX #custserv

[Tatiana N @Humsterik]

When you can't compete for a price, your offer shouldn't be easily compared to the offer of your competititors. #marketing #sales

[Tatiana N @Humsterik]

Still Just Upgrading Touchpoints? Create Future Journey Maps for Real Value https://t.co/WYhaY1r0Md #marketing #customerjourney

[Tatiana N @Humsterik]

Sales vs. Marketing … for Salespeople https://t.co/blhT5XO4G4 #sales #marketing

[Tatiana N @Humsterik]

71 ways that online marketing will NOT change in 2017 https://t.co/01zPIO4oAQ #digital #marketing

[Tatiana N @Humsterik]

5 Ways to Create Engaging Marketing Campaigns on a Tight Budget https://t.co/sTtA3vHpt7 #smallbiz #startup

[Tatiana N @Humsterik]

Pay-Per-Click (PPC) Trends For 2017 And Beyond https://t.co/zR8lBBV6ZF

[Tatiana N @Humsterik]

Marketers increase spending in paid social in 2017 – is it smart? https://t.co/yfLuOWXJ4x #digital #marketing

[Tatiana N @Humsterik]

Strategies For Effective Mobile Landing Pages https://t.co/nt5v02bX5a #UX #ecommerce

[Tatiana N @Humsterik]

The Pros and Cons of Pros-and-Cons Lists https://t.co/j4BuKsFSaL #insights

[Tatiana N @Humsterik]

9 Reasons WordPress is Perfect for Small Businesses https://t.co/gEmHLzCWoY #SMB #smallbiz

[Tatiana N @Humsterik]

Now Is the Time to Fix Your LinkedIn Profile—Here’s Why https://t.co/tGi8ycfzlK

[Tatiana N @Humsterik]

10 Tips for Creating a Viral Marketing Campaign https://t.co/ktRUeETZ5n #marketing