ICBC

Road-ready tweets from ICBC. Follow us for road safety, insurance & licensing tips. We respond M-F, 8:30am - 4:30pm. Collection Policy:

[ICBC @icbc]

⚠️We never contact customers via text about outstanding debt or driving infractions and do not ask for payment in a text message.

If you receive a suspicious message, please ignore or delete it – it's a scam.

#ICBC

[ICBC @icbc]

@jlipovsky Hi Jozef, I am sorry to hear that you are having issues with preparing an estimate. You'll need a current Autoplan policy to prepare an estimate. If you are looking to prepare an estimate for a new policy you'll have to visit an Autoplan broker. ^ap

[ICBC @icbc]

@JLivingstoneB Hi Jherm, we will never contact you regarding outstanding fines or debt via test message or email. Please delete the message, it is a scam message. ^ap

[ICBC @icbc]

@Thebestcombs Hi, we've responded to your message. ^YC

[ICBC @icbc]

@BADGERxxxFACE Hi, we regularly conduct surveys using dedicated research firms to gather customer feedback to help plan and evaluate our programs and services. As part of this process, we may reach out to customers who have had recent interactions with ICBC. ^YC

[ICBC @icbc]

⚠️We never contact customers via text about outstanding debt or driving infractions and do not ask for payment in a text message.

If you receive a suspicious message, please ignore or delete it – it's a scam.

#ICBC

[ICBC @icbc]

@JarQmr Hi, card delivery can take up to 60 days, but most customers receive their card within a couple of weeks. Unfortunately we don't have the ability to print a photo card on site. ^YC

[ICBC @icbc]

@josh88010914541 Hi Josh, due to the stat holiday our offices were closed on Friday and Monday. Only our dial a claim lines were open for customers to file their claim. Your payment issue should be resolved today. ^ap

[ICBC @icbc]

@didaCBRas If you're still unhappy after speaking with the office manager, you're welcome to contact our Fair Practices Office at [email protected] or 1-800-445-9981. Our Fair Practices Office will investigate a decision or process you believe was unfair. ^YC

[ICBC @icbc]

@ShamusStoner4 Hi Shamus, generally, we mail licences within a couple of weeks, and you should receive your card within 60 days of your application. In the meantime, your interim licence has the same validity. Unfortunately, we are not able to produce photo cards on-site. ^YC

[ICBC @icbc]

@didaCBRas Hi, I'm sorry to hear that you did not pass your road test. You're best to speak with the office manager about your concerns. Please email [email protected] with your concerns, including your full name, driver's licence number and phone number and I'll forward it on. ^YC

[ICBC @icbc]

@pkaaramsay Hello, with Roadstar and Roadside Plus you will be covered to rent a vehicle as long as the cost to rent doesn't exceed $300 CDN/day (or $250 USD/day) and the rental contract period doesn't exceed 30 days. ^ap

[ICBC @icbc]

@SparxWuff Hi there, we are aware of this scam text. Please delete it, we will never send email or text reminders about outstanding debt. ^ap

[ICBC @icbc]

@susanbancroft12 Hi Susan, you can email us at [email protected] with your claim number and we can look into this for you. ^ap

[ICBC @icbc]

@bovineflu Hi there, we received your email and have sent a response to you today. ^ap

[ICBC @icbc]

@JohnBuckha21020 Hi Sandakan, if your licence has expired less than 3 years ago then you are able to renew it without giving a test again. You can book an appointment to visit one of our driver licencing offices to renew. ^ap

[ICBC @icbc]

@Prabhjo40641627 Hi Prabh, please call us at 1-800-950-1498 and we can look into this for you. ^ap

[ICBC @icbc]

@BlackStangBC I'm sorry that your issue hasn't been resolved. Unfortunately our team doesn't have access to your file. Please reach out to your Autoplan broker and they can review your odometer records. ^YC

[ICBC @icbc]

@ShellyUrquhart Hi Shelly, usage-based discounts are calculated based on odometer readings from the start of the policy term and at the policy renewal one year later. You can find out more information on our website at: https://t.co/iAsWq66FYF. ^YC