Hi Chelz! We're sorry to hear the products weren't the right fit for you. Everyone's skin is unique, and we would have loved the chance to help with some application tips.
If you're still within your trial period, you can easily initiate a return through our website. If it was a regular purchase, you'll receive a refund once your return is received. If it was a Try Before You Buy order, you won't be charged as long as your return is initiated within the trial period.
@Nikicous Hi love! Feel free to send us a DM with the full name and email address associated with your order, and we'd be happy to look it up for you and confirm your shade match. 💖
Hi! So sorry to hear you haven’t found the right shade, we understand how frustrating that can be. To make a return, you can download a pre-paid return label directly from our site here: https://t.co/EaR9roSZta
Regarding additional products arriving, can you please send us a message with a bit more context? We’d be happy to take a closer look and further assist!
@AngelaB89611706 Hi Angela! Our auto-replenishment program is completely optional and not required to opt in for. You can make one time purchases as you wish 💖 If you need any further assistance, feel free to message us!
@NoMoreWaitingVA Hi! We have 50 shades available for all skin tones! Please take our PowerMatch Quiz to find your perfect shade. If you need any assistance, please let us know 💖
@iluVVforeign Hi! We’re so sorry to hear our foundation didn’t work out for your skin, we completely understand that everyone’s skin is different! If you’re still within your trial period, we’d be happy to further assist you with an exchange or return.
@msretro Hi! If you're still within your return/trial period, we'd be happy to help you with an exchange. If you're outside of that timeframe, we’d still be more than happy to assist with a new shade recommendation!
@goinwhtheflow Hi! It looks like we can't send you a message directly because of your privacy settings. Please email [email protected] and our team would be happy to further assist you 🤍