Ian Luck

Director of Demand Generation @CustomerGauge. Marketing + Music + Family = Happiness

[Ian Luck @IanJLuck]

@united proudly doing nothing for customers since 1926. #Thisisreal #fail #ad #CX @adage @Adweek @WIRED @TheOnion @Inc @CustomerGauge

[Ian Luck @IanJLuck]

@LinkedInEditors because you need POSITIVE covid-19 news right now: https://t.co/x3Re1LJlLs

[Ian Luck @IanJLuck]

@paullanglois101 bought all your albums, but use Spotify for convenience. Why no phantom power?

[Ian Luck @IanJLuck]

Sales Solutions for the Tech CEO by @gcvp https://t.co/702Q0CHiul

[NPS Benchmarks @npsbenchmarks]

[New Article] Learn How @Uber is Turning #CX Around With #NPS. https://t.co/PrVlybcEUz … @CustomerGauge @Forbes @TechCrunch @TCEurope

[Bill Gessert @BillGessert]

#LetsTalkCX - Want to reduce customer churn? Then make sure you're closing the loop on #customer #feedback - https://t.co/dS6gCkmOpD from @IanJLuck #NPS #CCTR #Custserv #ICMIchat #CXChat #CX #Custexp

[Ian Luck @IanJLuck]

@Oreo did you ever consider calling them Moreos instead of double stuffed? ...asking for a friend...

[Ian Luck @IanJLuck]

What’s the most creative direct mail you’ve ever received from a company? #Marketing #DirectMail #DemandGeneration

[Shep Hyken @Hyken]

Clients often ask me, “Which channels of customer support should we be on?” My response is always simple. “Go where the customers are.”

[Micro Focus @MicroFocus]

How #MicroFocus has successfully moved NPS beyond just a metric by correlating it to future revenue -- in this @CustomerGauge 2018 NPS & CX Benchmarks report: https://t.co/hFvzam2H0Q @npsbenchmarks

[Feedback Partners @azerototenscale]

I was in Boston last week with Customer Gauge & saw the new features first hand. It's a game changer. Rocket fuel for growth. We shall be including @customercauge in our tool kit as we support UK businesses grow faster and more profitably than ever before. #rocketfuelforgrowth https://t.co/Jci6Oq8mws

[Rachel Bodony @UBodony]

And so it begins! @customergauge #monetize2018

[Shari.McGrath @ShariMcGrath]

If your not paying attention to your current #customers = welcome to #churnnation #monetize2018 @CustomerGauge #customerobsessed #customersuccess

[Trishaala Chengappa @Trishaala]

Join the revolution! #monetize2018

[Stephanie Woerner @SL_Woerner]

What's Your Digital Business Model is highlighted. https://t.co/yZFiRm0QQd

[Marc Benioff @Benioff]

It's important to surround yourself with lots of people who believe you will be successful, because there will be lots of people who don't believe.

[MIT Sloan Management Review @mitsmr]

Keep this chart handy when you're Identifying potential leaders in your company. https://t.co/WHj7CM39AJ

[MIT CISR @MIT_CISR]

NEW VIDEO: What is great employee experience, how can companies get it right, and how will it pay off for them? In this animated short @kristinedery details a framework from her employee experience research https://t.co/yjS5bTxKVN #digitalworkplace

[NPS Benchmarks @npsbenchmarks]

Did you know @Allianz grew their net promoter score up by 52 points since 2013? The world's largest insurance company is now enjoying NPS of +60. https://t.co/JS8tMOjEYB

[Larry Kim @larrykim]

Just how dead is fb organic reach for business pages? I have 20,000 fans there. This post is at the 95th percentile and has 321 views. So 1.6% saw it. 🙈

[Norbert Marek @NorbertMarek]

How the world's seventh largest #software company utilises NPS | @npsbenchmarks #MicroFocus https://t.co/FNw6Pk4wgv #MyMicroFocus