Ray Medina

Chief Service Officer & chaos collector. I weaponize process, bully tickets, and treat “quick questions” like incoming meteor strikes.

[Ray Medina @imraymed]

Pool or pavement. Your choice. I already made mine.

#SunAndConcrete
#PoolsidePerspective
#AboveStreetLevel

[Ray Medina @imraymed]

Inbox Zero hits different 🎯

Same inbox routing system for 2 years and I land at Inbox Zero at least 4x a week. Ending the day with nothing hanging over my head makes me feel like a freaking hero 🦸‍♂️

Systems work when you actually use them.
#MSP #ServiceDelivery #Productivity

[Ray Medina @imraymed]

Brains aren’t factory machines.
If you never step away, you’re not “hustling,” you’re just cooking your CPU.

Take the walk. Hit the beanbag. Stare at the ceiling.
Thinking is still work. Rest is still progress.

#thinking #letTourBrainBreathe

[Ray Medina @imraymed]

Just wrapped up my Hatz AI Champion certification, leveling up how we use AI to make MSP service delivery faster, more consistent, and actually useful for clients, not just “innovative.”
#msp #ClientXperience

[Ray Medina @imraymed]

This delicious egg & sausage breakfast is dedicated to life. Because if life is going to be this messy, it might as well be topped with hot sauce and everything bagel seasoning. 🍳🔥
Living my best "sunny side up" life. Who’s joining for coffee? ☕️ #Breakfast #Vibes

[Ray Medina @imraymed]

Is it weird that writing process documentation relaxes me the same way sitting on a balcony with a tea relaxes other people?

Some people meditate.
I standardize workflows.

#ServiceDelivery #MSP #ProcessImprovement

[Ray Medina @imraymed]

#NewProfilePic

[Ray Medina @imraymed]

I find it so disrespectful to go to your doctor’s appt, they tell you you are the first appt of the day but the doctor has not coming yet - 45 minutes later, still sitting in the patient room waiting!

[Ray Medina @imraymed]

The flight attendant said “please report anyone with suspicious behavior” I almost ratted myself out. lol

[Ray Medina @imraymed]

I swear, if I ever win the lotto, the only thing I would spend my money is to hire a driver full time!

[Ray Medina @imraymed]

The sheets let me out of bed this morning #gym

[Ray Medina @imraymed]

Happy Friday y’all! Wishing you an amazing & productive day!

[Ray Medina @imraymed]

Testing live with the new phone solution #msp #bvoip #1stream

[Ray Medina @imraymed]

#NewProfilePic

[Ray Medina @imraymed]

Do you ever wonder how do you get some much stuff done during the day? I ask myself that question almost every day and I still haven't figured it out #busy #msp #leadership #thoughts

[Ray Medina @imraymed]

Feeling like an Air Controller today! #msp

[Ray Medina @imraymed]

@smtp2gostatus system is down but your page says is operational .. #help

[Ray Medina @imraymed]

@MicrosoftCP7 I've been using Meet geek to join all meetings that I'm currently a participant wether I join or not.... Is Copilot able to do the same or is it only going to record meetings that Im the organizer?

[Ray Medina @imraymed]

Excited to get to the gym and then you realized you forgot your air pods #fml

[Ray Medina @imraymed]

@MicrosoftToDo it will be awesome for tasks with Due dates to show up in Outlook's calendar & if they have a time associated, show in the calendar under that time. What do you think? #myCurrentWorkflow