The Institute of Customer Service

The UK's independent professional customer service body. Improving business performance through customer experience. Publish the UKCSI. #ServicewithRespect

[The Institute of Customer Service @instituteofcs]

Today the law changes to further protect public-facing workers, inc those in customer service roles. Thanks @Matt_VickersMP for your support of the aims of our #servicewithrespect campaign

[The Institute of Customer Service @instituteofcs]

Read the full article here: https://t.co/is5d3TMH8O

[The Institute of Customer Service @instituteofcs]

Recent cyberattacks & widespread IT disruption have highlighted just how vulnerable businesses can be when critical systems fail. For service leaders, resilience means understanding supply chain risks, having strong contingency plans & communicating openly when things go wrong 👇

[The Institute of Customer Service @instituteofcs]

Register here: https://t.co/TERpEJc4O6

[The Institute of Customer Service @instituteofcs]

Our #ICSConf27 brings together business leaders & service professionals to share insights, challenge thinking and look ahead at the future of service. Join us to gain fresh perspectives, connect with your peers and take away practical ideas - Early bird pricing ending 18 Dec! 👇

[The Institute of Customer Service @instituteofcs]

Thank you to @marksandspencer & everyone who joined our latest Member Experience Day for a day of discussion & shared learning. Members went behind the scenes to explore M&S's business transformation across customer insight, L&D, technology and change governance.
#customerservice

[The Institute of Customer Service @instituteofcs]

See all shortlisted finalists here: https://t.co/WfFOvs4uBt

[The Institute of Customer Service @instituteofcs]

The wait is over! The shortlisted finalists for our #UKCSA27 have now been announced and are live on our website. We look forward to celebrating the teams and individuals setting the standard for customer service and delivering outstanding customer experiences across sectors! 👇

[The Institute of Customer Service @instituteofcs]

@OVOEnergy Register here: https://t.co/fBTAsgq6Ns

[The Institute of Customer Service @instituteofcs]

Join our CEO, Jo Causon, Peter Cross, Behaviour Expert, and Christopher Shead, COO at @OVOEnergy, as they explore the key Customer Service Trends & Predictions for the year ahead. Register today and gain expert insights to help prepare your organisation for what's next 👇

[The Institute of Customer Service @instituteofcs]

Register here: https://t.co/Qg4k0234Zc

[The Institute of Customer Service @instituteofcs]

What do the latest UKCSI findings reveal about customer satisfaction? Join our January 2027 launch webinar, exclusively for non-members, to explore the latest findings, key CX trends and how Institute membership can support sustainable service performance. Register below 👇

[The Institute of Customer Service @instituteofcs]

Book your Early Bird 3 tickets here: https://t.co/TERpEJc4O6

[The Institute of Customer Service @instituteofcs]

Join us at our #ICSConf27 to gain fresh perspectives & connect with fellow service professionals.

You can expect:
💡 Expert insights from inspiring speakers
💭 New ideas and practical insights to help navigate the future
👥 Networking opportunities with service professionals

[The Institute of Customer Service @instituteofcs]

Book here: https://t.co/JNqqeFGXD3

[The Institute of Customer Service @instituteofcs]

Join our Coaching for Service Performance certificate course to explore practical coaching techniques, develop your coaching approach and learn how to apply the GROW framework to support others and improve performance.
Last chance to book - secure your place today! 👇

[The Institute of Customer Service @instituteofcs]

Book your Early Bird tickets & tables today: https://t.co/REWOEwE2RB

[The Institute of Customer Service @instituteofcs]

Secure your #UKCSA27 Early Bird tickets & tables early and join us for an evening celebrating outstanding service across sectors. Early bird table pricing valid until 18 December 2026. Book now to avoid missing out 👇
#customerservice #cx #customerexperience #awards

[The Institute of Customer Service @instituteofcs]

@OVOEnergy Register here: https://t.co/fBTAsgq6Ns

[The Institute of Customer Service @instituteofcs]

Our CEO, Jo Causon, will be joined by Peter Cross, Behaviour Expert, Consultant and Speaker & Christopher Shead, Chief Operating Officer at @OVOEnergy, to share expert insights and explore the key customer service trends & predictions for 2027 and beyond.
Register below 👇

[The Institute of Customer Service @instituteofcs]

@RegistersOfScot Register here: https://t.co/X5mxV1r2lV

[The Institute of Customer Service @instituteofcs]

Join our CEO, Jo Causon, and Jennifer Henderson, Chief Executive and Keeper of @RegistersOfScot at our next Head to Head Interview to explore leadership and the challenges facing organisations today.

📅 2 December, 10:15–10:45
Register below 👇
#customerservice #leadership #cx