The Institute of Customer Service

The UK's independent professional customer service body. Improving business performance through customer experience. Publish the UKCSI. #ServicewithRespect

[The Institute of Customer Service @instituteofcs]

Today the law changes to further protect public-facing workers, inc those in customer service roles. Thanks @Matt_VickersMP for your support of the aims of our #servicewithrespect campaign

[The Institute of Customer Service @instituteofcs]

Book your place here: https://t.co/TERpEJc4O6

[The Institute of Customer Service @instituteofcs]

As volatility, tech & shifting expectations reshape the operating landscape, the question is no longer whether service will change, but how leaders will adapt quickly enough to shape it. Join us at our #ICSConf27 for practical insights from leaders navigating this uncertainty 👇

[The Institute of Customer Service @instituteofcs]

Find out more here: https://t.co/osWPaxdOQl

[The Institute of Customer Service @instituteofcs]

Great customer service starts with the right skills. Join our Customer Service Essentials certificate course to learn how to build trust, improve customer satisfaction and create positive experiences.

📅 14, 15 & 28 July 2026
📍 Virtual
👥 Members only

Details below 👇

[The Institute of Customer Service @instituteofcs]

Read the full article here: https://t.co/3KeGO1Nueh

[The Institute of Customer Service @instituteofcs]

The UK is at risk of a ‘lost generation’, with over a million young people currently not in work, education or training. While this is a significant social challenge, it is also a growing productivity issue that neither business nor government can solve alone.
Read full article👇

[The Institute of Customer Service @instituteofcs]

Secure your tables/tickets: https://t.co/REWOEwE2RB

[The Institute of Customer Service @instituteofcs]

Tickets and tables are now available for the UK Customer Satisfaction Awards 2027. Join us in celebrating the organisations and individuals raising the bar for customer experience across the UK!

Secure your place for an evening of recognition, insight and connection below👇

[The Institute of Customer Service @instituteofcs]

Find out more & register here: https://t.co/sZWegRC7yR

[The Institute of Customer Service @instituteofcs]

Strong customer relationships are built through empathy, trust and communication. Our ‘Customer Service Impact’ course helps professionals strengthen service delivery and handle challenging situations more effectively.

Book your place via the link in the comments below 👇

[The Institute of Customer Service @instituteofcs]

@AgeasUK Watch it here (members only): https://t.co/IkEzUKpI5n

[The Institute of Customer Service @instituteofcs]

Each month, we’re bringing you an exclusive 'Talk of the Month' video. This month, hear from Ant Middle, CEO of @AgeasUK as he shares his insights on how optimised AI & emerging tech can be deployed responsibly to strengthen trust, build confidence and support human-centred CX👇

[The Institute of Customer Service @instituteofcs]

Member webinar: https://t.co/TD0DdN4VFn
Non-member webinar: https://t.co/F0cjg9QE3W

[The Institute of Customer Service @instituteofcs]

As the UK’s leading customer satisfaction benchmark the UK Customer Satisfaction Index tracks performance across 270+ organisations and 13 sectors.
Join our upcoming launch webinars to explore the latest insights:
📆 Member: 7 Jul (09:00-10:00)
📆 Non-member: 22 Jul (09:00-10:00)

[The Institute of Customer Service @instituteofcs]

Register here (members only): https://t.co/xB9RQGRqf9

[The Institute of Customer Service @instituteofcs]

Our next Breakthrough Research will examine the relationship between climate change & customer service, helping organisations understand how changing customer expectations, operational pressures & sustainability are influencing service strategy and delivery.

Register below 👇

[The Institute of Customer Service @instituteofcs]

Find out more: https://t.co/osWPaxdOQl

[The Institute of Customer Service @instituteofcs]

Great customer service starts with the right mindset, skills and confidence. Our ‘Customer Service Essentials’ course helps customer-facing professionals strengthen the foundations of service excellence through practical, real-world learning.

Find out more and register below 👇

[The Institute of Customer Service @instituteofcs]

Find out more: https://t.co/REWOEwE2RB

[The Institute of Customer Service @instituteofcs]

The #UKCSA showcase the organisations setting the standard for outstanding customer experience in the UK, highlighting what great looks like in practice and the behaviours driving service excellence.

Find out more and hear from the organisations leading the way 👇