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Hi, we're truly sorry to hear about your travel experience. We understand how frustrating it must have been to be rebooked in Economy after booking a Business Class ticket. It's possible that the downgrade was necessary to help you reach your final destination as quickly as possible following the flight cancellation. Were you able to ask the airline or airport staff for more information about the reason for the downgrade?
@fernanfe10 Ciao Fernan, it is mandatory to file the report upon arrival at your destination before leaving the airport area. However, if you have already submitted a claim via the online form, you will receive an update from our Customer Relations team. Thank you
Hi, we are sorry for the cancellation. In this case, you can independently proceed with a ticket change or refund through our website or app. For assistance, you may contact our Customer Information Assistance Office๐ https://t.co/bwFnVAmM2t. If the ticket was issued through a travel agency, please contact the agency directly for assistance. Thank you
Voli Medio Oriente
ITA Airways prevede di riprendere i voli da e per Tel Aviv a partire dal 1ยฐ luglio.
Inoltre, per motivi operativi, ITA Airways continuerร a sospendere i voli da e per Riyadh fino al 31 luglio compreso e quelli per Dubai fino al 24 ottobre compreso.
I passeggeri possono richiedere la riprenotazione su un volo alternativo o il rimborso del biglietto.
Per ulteriori informazioni: https://t.co/PvRFxR94HL
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Middle East Flights
ITA Airways is planning to resume flights to and from Tel Aviv from July 1st.
Furthermore, ITA Airways will continue to suspend flights to and from Riyadh until and including July 31 and Dubai until and including October 24 for operational reasons.
Passengers can request rebooking on alternative flight or a refund of their ticket. For further information, customers should visit our website or contact their travel agent.flight or a refund of their ticket. For further information: https://t.co/U8W7y8LNAW
@AndreaDenaro Ciao Andrea, siamo contenti sia riuscito a risolvere. In merito alla richiesta di Status Match, questa viene gestita direttamente da Miles&More. Ti sei messo in contattao con loro?