Jadu, A Netcall Company

Jadu is The Digital Layer for your organisation. Digital Experience Platform with AI embedded: Websites, Forms and CRM.

[Jadu, A Netcall Company @jadu]

Accessibility isn’t a checkbox - it’s a culture.

Together with our partners at @ShawTrusta11y, we’ve created a powerful new short documentary film that shares the real-life experiences of blind and visually impaired individuals navigating the digital world.

Their stories remind us that accessibility isn’t about compliance. It’s about inclusion, independence, and empathy.

Watch the full video: https://t.co/4ODCyht1lR

Because accessibility isn’t a problem to be solved. It’s a culture to be built.

#NotACheckbox #Jadu #ShawTrust #AccessibilityCulture #DigitalInclusion #InclusiveDesign #WebAccessibility #AccessibleWeb #Accessibility

[Jadu, A Netcall Company @jadu]

The cost of confusion in higher education is bigger than it looks.

Small, unanswered questions - about fees, deadlines or support - can quickly add up, leaving students frustrated and more likely to disengage.

With more than 40,000 undergraduates leaving UK universities in a single year, access to clear, timely information has a direct impact on both retention and student experience.

Our latest blog looks at how gaps in information access affect universities and why removing friction at the point of need matters.

Read the full blog: https://t.co/uMTB9hP91B

#HigherEducation #EdTech

[Jadu, A Netcall Company @jadu]

LGA Annual Conference & Exhibition 2026 | 3 weeks to go 🎉

We’re attending the LGA Annual Conference and Exhibition 2026, taking place 7th–9th July in Bournemouth, and we’re looking forward to being part of the conversation.

Jadu will be exhibiting at stand BL2, alongside our parent company Netcall.

If you’re attending, come and say hello.

#LGA2026 @LGAcomms @LGANews

[Jadu, A Netcall Company @jadu]

We’re hiring: QA Engineer 🚀

We’re looking for a QA Engineer to join our team and take ownership of quality across our Professional Services.

This is a hands-on role where you’ll plan and deliver testing, spot issues early and help ensure everything we release meets the highest standards.

We’re after someone who’s detail-focused, proactive and passionate about accessibility and quality.

ℹ️ https://t.co/EJ777tsgIC

#Hiring #QualityAssurance #QAEngineer #TechJobs #UKJobs

[Jadu, A Netcall Company @jadu]

Medway Council | A Jadu case study

@medway_council is reimagining local government by putting residents at the centre of digital service design.

Through its Medway 2.0 transformation programme, the council has used the Jadu Digital Platform to build a scalable foundation for end‑to‑end services. With 200+ services transformed, Medway has reduced duplication, simplified journeys and empowered internal teams to design services themselves.

By consolidating platforms and retiring legacy systems, Medway has created a more responsive, resilient and citizen‑centred authority - improving outcomes for both residents and staff.

Read the full case study 👉 https://t.co/aukQZGRLEc

[Jadu, A Netcall Company @jadu]

Sending huge congratulations to all the winners at last night’s LGC Awards 🎉

We’re especially proud to see five Jadu customers take home awards, recognising the impact they’re making in their communities:

🏆 @sandwellcouncil - Campaign of the Year & Most Improved Council
🏆 @BhamCityCouncil - Public and Population Health
🏆 @WelHatCouncil - Public/Public Partnership
🏆 @SwindonCouncil - Outstanding Individual Contribution (Ruth King)
🏆 @WiganCouncil (with AllChild) - Public/Private Partnership

It was also fantastic to see so many more Jadu customers shortlisted, highlighting the depth of innovation happening across local government right now.

[Jadu, A Netcall Company @jadu]

Sheffield Hallam University | A Netcall case study

@sheffhallamuni transformed its clearing operations to better support prospective students during one of the most critical moments in the recruitment cycle.

Using Liberty Converse from Netcall, the university introduced a scalable, cloud‑based contact centre that could flex to meet intense demand. Waiting times dropped to under 10 seconds, call abandonment fell by 92% and the team answered 37% more calls.

The result was a far smoother clearing experience for students and staff alike.

Read the full case study 👉 https://t.co/9jEW9legdr

[Jadu, A Netcall Company @jadu]

We’re looking forward to the @Socitm President’s Conference 2026 next week!

As part of the Netcall group, we’re proud to see Netcall headline partner this year’s event and to be part of the conversation on bold thinking, practical insight and the evolving role of leadership in the public sector.

📍 Mercure London Earls Court
📅 9–10 June 2026

If you’re attending, we hope to see you there!

#LocalGovernment #DigitalLeadership #PublicSector #GovTech #Socitm2026

[Jadu, A Netcall Company @jadu]

Celebrating Pride Month: Why it matters 🌈

June is more than a month of parades and rainbow flags; it's a time to honour the history, struggles, and achievements of the LGBTQIA+ community. At Jadu, we see Pride Month as both a celebration and a call to action.

At Jadu, we're committed to creating a workplace where everyone feels respected, safe and empowered to be themselves. Pride Month is an opportunity to strengthen that commitment and stand with the LGBTQIA+ community.

Read more about our reflections and commitments this Pride Month 👉 https://t.co/IkEflFUsKK

#PrideMonth #Pride #Equality #Inclusion #LGBTQIA #Jadu

[Jadu, A Netcall Company @jadu]

🚧 Smarter services, happier residents 🚧

Staffordshire County Council has transformed how citizens engage with local highways by implementing Community Central from @brightlysw and Jadu.

The platform makes it easier for residents to report potholes and other issues, track progress in real time, and stay connected through a visual, user-friendly interface.

Since launching Community Central, Staffordshire has seen higher customer satisfaction, more streamlined processes, and clear efficiency gains across the team.

Read the full case study: https://t.co/Ieh34BV3sd

[Jadu, A Netcall Company @jadu]

Wishing everyone celebrating Eid al-Adha a joyful and peaceful day filled with happiness, reflection and time with loved ones.

Eid al-Adha Mubarak from all of us at Jadu 💜

[Jadu, A Netcall Company @jadu]

Global Accessibility Awareness Day 🌎

Today we’re proud to celebrate Global Accessibility Awareness Day (GAAD) - a day that reminds us that digital services should work for everyone, not just some.

At Jadu, accessibility isn’t an afterthought. It’s built into how we design, build and evolve digital experiences, helping organisations create services that are inclusive, usable and accessible to all.

From improving how people find information to supporting assistive technologies and inclusive design patterns, we’re committed to making the web a place where no one is left behind.

Because accessible services aren’t just better, they’re essential.

[Jadu, A Netcall Company @jadu]

Accessibility isn’t a checkbox - it’s a culture.

Together with our partners at @ShawTrusta11y, we’ve created a powerful short documentary film that shares the real experiences of blind and visually impaired people navigating the digital world.

Their stories remind us that accessibility isn’t about compliance. It’s about inclusion, independence, and empathy.

Watch the full video: https://t.co/MzHJhg5Iuh

Because accessibility isn’t a problem to be solved. It’s a culture to be built.

Video description: A range of people are interviewed in a small, dark office, with storage boxes and unused chairs behind them.

[Jadu, A Netcall Company @jadu]

Designing better forms shouldn’t mean more admin.

Our latest #JaduCentral update is here to help.

The new Datasets module makes it easier to manage form data, reduce duplication and deliver a smoother experience for teams and users. Think reusable datasets, centralised updates and faster, more accurate form completion with type-ahead search.

Less admin. Fewer errors. Better experiences for everyone.

Read the full blog to learn more 👉 https://t.co/TJoD8w0w4Z

[Jadu, A Netcall Company @jadu]

Tired of keyword search letting your customers down?

This short video shows why traditional site search frustrates users - and how Agent-Ex: Search transforms the customer experience.

From simple questions like “Can I apply for a job?” to complex product or service queries, customers expect clear, personalised answers, and not long lists of irrelevant links.

Agent-Ex: Search is an all-in-one intelligent experience that reduces pressure on customer service teams - and keeps customers moving.

https://t.co/CgbiGmsDAi

#AI #AgentExSearch #AIAgent #Jadu #DigitalTransformation

[Jadu, A Netcall Company @jadu]

Customer Masterclass | Managing organisations in Jadu Connect

Join Paul Johnson, Training Manager at Jadu, for this customer‑only masterclass which will walk through how to enable and manage organisation accounts in Jadu Connect, covering both staff administration and the customer experience.

📆 Tuesday 19th May
🕑 11am BST

Register and learn more: https://t.co/SY09hADU8C

#JaduConnect #CustomerMasterclass #DigitalServices #CustomerExperience

[Jadu, A Netcall Company @jadu]

Later this week is Global Accessibility Awareness Day (GAAD) and to mark it we’re sharing web accessibility content all week.

Numbers are everywhere in digital content, but they’re not always easy for everyone to understand.

In this blog, we share practical tips for making numerical data more accessible, from formatting large numbers to avoiding colour‑only indicators.

Learn more 👉 https://t.co/rhTJNuhXRl

#GAAD #DigitalAccessibility #WebAccessibility #Jadu #ContentDesign

[Jadu, A Netcall Company @jadu]

Is SaaS ending, or just evolving?

In a new TechRound thought‑leadership piece, Richard Farrell (CIO, Netcall) and Suraj Kika (Chief Growth Officer, Netcall), share why this isn’t the end of SaaS, but a shift towards platforms built for humans and AI agents working together.

As they put it: AI agents amplify platforms - they don’t replace them.

Read the full article 👉 https://t.co/YrB1UNiHpC

#ThoughtLeadership #AI #SaaS #DigitalTransformation #Automation #TechnologyShift

[Jadu, A Netcall Company @jadu]

Borough of Broxbourne Council | Agent‑Ex: Search goes live 🎉

@BroxbourneBC is now live with Agent‑Ex: Search, our AI‑powered website search designed to help residents find the information they need faster and with less effort.

By simply typing a question, residents are taken straight to the right answers, improving accessibility, reducing frustration and supporting councils in reducing avoidable contact.

View Agent‑Ex: Search live on the Broxbourne Council website 👉 https://t.co/f0PA3Q5q7t

[Jadu, A Netcall Company @jadu]

Every student question tells a story.

With Agent-Ex: Search, universities can see the trends behind those stories, identifying where students are struggling, which services are under pressure, and where support can be improved.

From mental health queries to course guidance, these insights enable institutions to respond more effectively and make data-driven decisions that enhance student success.

See how intelligent search is driving change.

https://t.co/AQdgK2WWsU

[Jadu, A Netcall Company @jadu]

We were pleased to have Paul Stanton represent Jadu at the UK House of Lords as part of the Digital Policy Alliance's ongoing work on the “growing up online” consultation.

The discussion highlighted how important it is to strengthen age assurance, and it reminds us that the real challenge comes after young people start engaging online. As AI accelerates behavioural change, ongoing evaluation and visibility are key to spotting new risks early.

Thank you to the Digital Policy Alliance, @DigiLeaders and all involved for driving this essential conversation.

#DigitalPolicy #DigitalLeaders #AI #DigitalTransformation @stanton