Jeremiah Wheeler

#President | #Author | #Leadership | #40Under40 | #PublicSpeaker | #Father | MBA @SMUCox School of Business | #StudentMentor | @DRNData | @MVTRAC

[Receivables Info @ReceivablesInfo]

“You can’t lead others if you’re lying to yourself.”

A must-listen episode with @JeremiahWheeler on real leadership in debt collection.

🎧 Watch now: https://t.co/WaQuZxxJIy

#DebtCollection #FinTechLeadership #CollectionsEmpowerment

[Jeremiah Wheeler @JeremiahWheeler]

@dak3ys @RecruitAledo @ocrobbyjones @CoachWhitmire #EatEmUp - #Bearcats #GeauxTigers

[Jeremiah Wheeler @JeremiahWheeler]

@Chr1sJohnsonnn Happy Bday young man!

[Jeremiah Wheeler @JeremiahWheeler]

@Cliff_Banks @DTWeetin I’m at DTW airport too. Was waiting for pilots. Now waiting on a seatbelt part from Philly.

[Jeremiah Wheeler @JeremiahWheeler]

@Cliff_Banks @DTWeetin I saw where the south tunnel was reopened at 12:30pm est. North is still closed.

[Jeremiah Wheeler @JeremiahWheeler]

@AmericanAir That is merely an “estimate”. I understand things happen but 90% of the time is a really bad fail rate.! Your maintenance needs help. There are less planes in service than pre-Covid and you all can’t even keep these in the air. It’s ridiculous.

[Jeremiah Wheeler @JeremiahWheeler]

@AmericanAir - I fly 70+ legs per year and over the past two months, you all are severely dropping the ball. 90% of my flights delayed or cancelled. You all really need to get it together.

[Billy Oppenheimer @bpoppenheimer]

In 1998, Citibank and The Travelers Insurance Company merged.

They hired legendary designer Paula Scher to create a new logo.

In their first meeting, on a napkin, Scher drew what became the iconic Citi logo.

As Scher got up to leave the room, someone from the Citi team asked,

How can it be that it’s done in a second?

“It’s done in a second and 34 years," Scher replied. “It’s done in a second [and] every experience and everything that’s in my head.”

Takeaway 1:

As Scher has become a master of her craft, she's experienced an interesting problem.

"A lot of clients like to buy process," she explains. "they think they're not getting their money's worth [if] you solve the problem too fast."

This is known as the "Labor Perception Bias."

It's an interesting phenomenon: we are generally impatient, yet, we are skeptical if, for instance, we're at a fancy restaurant and the food comes out only minutes after we ordered.

One of famous examples of the Labor Perception Bias is the parable of the engineer and the hammer:

A factory owner hired an engineer to fix a broken-down engine. The engineer inspected the engine for one minute, took out his hammer, hammered the engine once, and then started the engine with no problem.

The engineer charged the factory owner $5000. The factory owner was shocked, protested that the engineer had worked for only one minute, and asked for an itemized bill. The engineer sent the factory owner an itemized bill:

Hammering the engine: $5
Knowing where to hammer the engine: $4,995

Takeaway 2:

On my desk, there is a notecard that says, “All success is a lagging indicator.”

The line comes from one of my favorite Ryan Holiday articles. “When a day’s writing goes well,” he writes, “it’s a lagging indicator of hours and hours spent researching and thinking… Receiving a promotion is a lagging indicator of a lot of quality work. Delivering a keynote with confidence is a lagging indicator of a lot of preparation.”

Knowing where to hammer the engine is a lagging indicator of the years and years working with hammers and on engines.

And Paula Scher’s ability to create an iconic logo in a second is a lagging indicator of 34 years spent honing her craft.

- - -

“When you sit down to create something...what you create is a culmination of everything you’ve seen and done previous to that point.” — Tinker Hatfield

Follow @bpoppenheimer for more content like this!

[Jeremiah Wheeler @JeremiahWheeler]

@PGA #Straits

[Receivables Management Association International @RMA_Intl]

We are busy filling the piggy banks for the Shade Tree Organization! Thank you to everyone who bought a pig and supported this charity that provides shelter to abused women and children. We were able to raise $10,000! Thank you all for your generosity 🐽🐷

[Jeremiah Wheeler @JeremiahWheeler]

@dak3ys @RecruitAledo @CoachBuc_Tim Congrats Davhon! Well deserved!

[Jeremiah Wheeler @JeremiahWheeler]

@Syrinx2011 @RepStickland I’m sorry, I do not communicate with bots.

[DRN Data @DRNData]

The DRN team would like to wish everyone a Happy Holiday's today!

[Jeremiah Wheeler @JeremiahWheeler]

@Chr1sJohnsonnn @CoachRonEnglish Congrats Chris!

[Jeremiah Wheeler @JeremiahWheeler]

@Chr1sJohnsonnn Great game Chris! Congratulations!

[Jeremiah Wheeler @JeremiahWheeler]

@Da26Keys Great game yesterday! Congratulations on #winningstate

[Jeremiah Wheeler @JeremiahWheeler]

@yunghawk_1 Congrats Hawk! Well done!

[Local Sports High School @BallySportsTXHS]

The Bearcats survive and advance after a BRAWL in the rain! 😼🌧

@BearcatsofAledo have punched their ticket to the State finals after outlasting Longview 17-14!

@JackBox | @uiltexas | #TXHSFB

[Jeremiah Wheeler @JeremiahWheeler]

@Coach_Keys85 @Da26Keys @CoachWhitmire He’s an upstanding gentleman with a great head on his shoulders! The best always have the mental game in check and he absolutely does. Hats off to raising a great young man!