Jeremy Johnson

SVP Experience for @geniant // former @projekt202 @travelocity @gamestop @sabretn // Passionate about product design, technology, gaming, photography & travel.

[geniant @shapingexp]

Today, geniant unveiled their new experience consulting company, focusing on creating exceptional experiences for customers and employees. Read the full press release here: https://t.co/EGmEFzHeaB

[Jeremy Johnson @jeremyjohnson]

I would absolutely describe my work style as “alternating between deep work and bursts of interaction” — glad we’re starting to design work to align with different styles!

[Adam Grant @AdamMGrant]

You don't need people in the office every day.

The evidence is clear: hybrid work boosts productivity, creativity, well-being, & retention.

Great collaborations don't involve constant contact. They alternate between deep work and bursts of interaction.

https://t.co/OgW1WT82mp

[Jeremy Johnson @jeremyjohnson]

Failure is likely to happen in product development, so why not push back with customer insights? https://t.co/d7W6lxFDgr

[Jeremy Johnson @jeremyjohnson]

Trying to buy an Apple iPhone on an Apple iPhone, with the Apple App, with an Apple Credit card... Didn't work. Technology is hard. https://t.co/ZWL5s7Llwc

[Jeremy Johnson @jeremyjohnson]

❤️ this content design guide from @Intuit — especially the "Abolish racist language" section 🙌 https://t.co/DPuxGrH4z1

[Jeremy Johnson @jeremyjohnson]

Great visualization from @nytimes – do you live in a political bubble? https://t.co/yLmzcTLDuO

[Jeremy Johnson @jeremyjohnson]

Companies are always looking for places to reduce costs, but is this a case where employees and businesses align? Cost savings + same or higher productivity? https://t.co/QmQmdIl09m

[Jeremy Johnson @jeremyjohnson]

Great post by the @ynab team, couldn't agree more with all 5 points! https://t.co/BLgoxIXqK1

[Jeremy Johnson @jeremyjohnson]

"The difference between a product and feature team is essentially about empowerment. The difference between giving a team a problem to solve, versus giving them features to build." — Teams need the space to iterate and innovate 👏 https://t.co/4YgfkXTCuC

[Jeremy Johnson @jeremyjohnson]

I've been playing around with the M1 in a MacBook Air, it's impressive... I love a disrupted market. https://t.co/os4FO2WAv5

[Jeremy Johnson @jeremyjohnson]

While I see the value of NFTs, and I LOVE Basquiat, not sure I'm ok with destroying the original... I'm I old school? 😬 https://t.co/q70ZLUoZxy

[Jeremy Johnson @jeremyjohnson]

@thedailyem @steveportigal @cagan Yes, that's what I was thinking as well! Unfortunately these are still novel concepts for less mature organizations, I see it first hand often 😬 — I'm always happy to have other people saying it along with me!

[Jeremy Johnson @jeremyjohnson]

"Real insights come from seeing the world through someone else’s eyes. You will only ever get that by truly engaging with customers and listening to their stories."

https://t.co/n2pAgnnFN4

[Jeremy Johnson @jeremyjohnson]

"At the early stages of the customer discovery process, immersive in-person interviews — often hanging out with people for hours at a time to “walk in their shoes” — help form an organic understanding of the problem from the user’s eyes." https://t.co/ftbSxwsHSE

[Jeremy Johnson @jeremyjohnson]

"Total successful digital transformation isn’t just about the technology. It’s about people. So by digitally transforming your business, you’re aiming to digitize every single touchpoint of the user experience." https://t.co/aiJjevKet5

[UX Collective @uxdesigncc]

Usability does not automatically increase adoption https://t.co/wlxftgmzQe (by @jeremyjohnson)

[Jeremy Johnson @jeremyjohnson]

3 questions every business should be asking:

What about my customers has changed in the past years, and what can I learn from it?

What am I not currently offering that would interest my customers?

How can I improve CX? How can I make things easier?

https://t.co/sjqhLybFeo

[Jeremy Johnson @jeremyjohnson]

"High performing product management organizations have a thorough, well-followed program to ensure that product managers understand customer needs." 🙌

https://t.co/Bk7eVmgN8N

[Jeremy Johnson @jeremyjohnson]

"We all preach it, but yet so few companies actually practice a balance between Qualitative vs. Quantitative research." — great overview of a well-balanced user research approach!! ⚖️ https://t.co/nZn8HFktYb

[Jeremy Johnson @jeremyjohnson]

How Tesla became the most valuable car company in the world (Hint. It's the experience) 🚗

https://t.co/O17UBvvJTT