Jupiter BURST

Best User & Response Team at @jupiterexchange

[Jupiter BURST @jup_burst]

What is BURST?
Introducing the Better User & Response Team at @JupiterExchange.
A bridge between you, support, & devs to make your experience smoother.

[Jupiter BURST @jup_burst]

@Azrangar @gumonchain @JupiterExchange @weremeow @sssionggg hi, thank you for the feedback. for LO in GUM, we'll forward it to the team.

for mismatch or inaccurate pricing. can you raise us a ticket on: https://t.co/7jjhnqyOj9? together with your wallet address or tx hash related to the trade so we can investigate it.

[Jupiter BURST @jup_burst]

@OfficialFadd @jup_studio @kashdhanda can you send us a new ticket on this? we'll need to check it together with your wallet address.

this might be related to known routing/liquidity issue that the team is actively working on.

[Jupiter BURST @jup_burst]

Bug Resolved 🐛

LP claiming on Jupiter Studio is back up. If you had shares stuck, head to https://t.co/sv1csVw2hU and try claiming again.

If you need any help. you can reach out to us via ticket. 🫡

[Jupiter BURST @jup_burst]

@OfficialFadd @jup_studio @kashdhanda just an update to this: the claiming on studio is now fixed. it should work smoothly if you try it again. if it fails, make sure you have a little bit of SOL for gas.

[Jupiter BURST @jup_burst]

@OfficialFadd @jup_studio @kashdhanda Thanks for this. I have sent it to the team for follow-up.

[Jupiter BURST @jup_burst]

@numeris24 @jupiter_earn just an update to this: the claiming on studio is now fixed. it should work smoothly if you try it again. if it fails, make sure you have a little bit of SOL for gas.

[Jupiter BURST @jup_burst]

@pkptrout @kashdhanda @meltober @solana @JupiterExchange just an update to this: the claiming on studio is now fixed. it should work smoothly if you try it again. if it fails, make sure you have a little bit of SOL for gas.

[Jupiter BURST @jup_burst]

@pkptrout @kashdhanda @meltober @solana @JupiterExchange Hi there, thanks for being here. We'll forward it to the team and will give you updates here.

[Jupiter BURST @jup_burst]

@chartleser @JupiterExchange just an update to this: the claiming on studio is now fixed. it should work smoothly if you try it again. if it fails, make sure you have a little bit of SOL for gas.

[Jupiter BURST @jup_burst]

Your Questions Answered at @JupiterExchange 💬

This week: Fixing the Kamino rewards claim link, how EV is calculated on Jupiter Gacha, and why we're removing rug-pull wallets from Smart Money entirely.

Your questions make us better. Keep them coming 👇

[Jupiter BURST @jup_burst]

@chartleser @JupiterExchange Hi there, thank you for the follow-up. This is currently being checked by the team. In the meantime, have you raised a ticket yet? So the team can document it and, in case, we need more information from you.

Here's the link for raising a ticket: https://t.co/jhJr53Pu8u

[Jupiter BURST @jup_burst]

@numeris24 @JupiterExchange just an update to this: the claiming on studio is now fixed. it should work smoothly if you try it again. if it fails, make sure you have a little bit of SOL for gas.

[Jupiter BURST @jup_burst]

@numeris24 @JupiterExchange Hi there, thank you for flagging this. This is currently being checked with the team. Can you also raise us a ticket via: https://t.co/jhJr53Pu8u? So we can keep track of it and in case we need more information.

[Jupiter BURST @jup_burst]

@mellowjoy @JupiterExchange hi, for an invite code. DM us so we can share it so you can try https://t.co/0MIUbl5BDQ.

[Jupiter BURST @jup_burst]

@deep7z7 @NewDumbMoney nav bar customization has been suggested before. we'll forward it to the team. thank you!

[Jupiter BURST @jup_burst]

@ittonips @JupDevRel hi, can you raise us a ticket on: https://t.co/7jjhnqyOj9 so we can take a look into this. drop your wallet address in the ticket.

[Jupiter BURST @jup_burst]

@TVDance2024 @JupiterExchange hi, sorry, but the ape pro has been fully shutdown so withdrawals aren't possible anymore.

[Jupiter BURST @jup_burst]

@BoldRebellion @JupiterExchange hi, thanks for the feedback. we'll ask the team if this is possible. can you let us know what specifics site you wanted to be excluded?

[Jupiter BURST @jup_burst]

@MrAnonymous_07 @bitcoinmalaya @jup_mobile can you send us the ticket #? so we can check with the team for any latest update.

[Jupiter BURST @jup_burst]

@CapitalistOG @Stunergold thanks for confirming. can you send us a ticket in: https://t.co/jhJr53Pu8u so we can take a look into this further.

need your wallet address & if possible a screen recording of the error.

[Jupiter BURST @jup_burst]

Got any question or feedback about Jupiter? You may reach out to us via: https://t.co/jhJr53Pu8u, help widget or X/Twitter by tagging @jup_burst. 🫡

[Jupiter BURST @jup_burst]

Your Questions Answered at @JupiterExchange 💬

This week: What caused the Aug 18 balance loading issues, why Ultra is the default swap mode, and how Smart Vaults handle borrowing and fees.

Your questions make us better. Keep them coming 👇

[Jupiter BURST @jup_burst]

@thehodlwizard @marinonchain @JupiterExchange @jupiter_earn hi there, in essence, when you deposit to smart vaults, its rebalanced into two assets, which you can see upon deposit if you deposit single-sided.

to learn more: https://t.co/h8VpBQgO6R

[Jupiter BURST @jup_burst]

@0x_Yash_ @JupiterExchange @jup_mobile @Raydium @ExponentFinance just an update to this. the team has added this on the portfolio. let us know if it's showing up.

If you still need any help or got any suggestion, don't hesitate to reach out.

[Jupiter BURST @jup_burst]

@0x_Yash_ @JupiterExchange @jup_mobile @Raydium @ExponentFinance Appreciate you confirming. We'll forward it to the team for adding. I'll give you updates here.

[Jupiter BURST @jup_burst]

@mellowjoy @JupiterExchange thanks for the feedback. we'll forward it to the team.

for the crosschain trading, you may check: https://t.co/JiFQwBDF62. you can read more information here on how it works: https://t.co/i6pFC2Cumx.