Jiquanda Nelson

Wife+Momma of 3 |
Community Giver |
Ambassador @blackgirlsrun |
CEO

[Concentrix @Concentrix]

How do you feel about delivering next-gen #CX to your customers? The key to a great customer experience lies in your digital journey. We have uncovered four common mistakes that can be fixed, so that you can avoid digital breakdowns! https://t.co/VoPFUux41b

[Jiquanda Nelson @just_jiquanda]

That would be 🔥

[Jenny Durkan @MayorJenny]

Thank you @MLB for prioritizing voting rights & raising your voice. If you're looking for a city for the All Star game with a world-class ballpark with an undefeated team where nearly 90% of residents voted easily - come to Seattle this year & beyond! https://t.co/uoDXafd2n5

[Jiquanda Nelson @just_jiquanda]

One hour that reminds us of our responsibility everyday. Today and in the future! #1Earth1Hour1Concentrix

[Concentrix India @ConcentrixIND]

This #EarthHour let's shine light on climate action by turning our lights out for an hour at 8:30pm. #1Earth1Hour1Concentrix #Connect2Earth @earthhourofficial 🌎🌍🌏

[Jiquanda Nelson @just_jiquanda]

Happy Holi, team!

[Concentrix India @ConcentrixIND]

Celebrate the festival of colors in a safe and responsible way.

@ConcentrixIND wishes you all a bright, colorful and safe Holi. #HappyHoli

[Jiquanda Nelson @just_jiquanda]

For #EarthHour2021 I planned to be in front of cake, w/candles burning bright to shine a light on doing right for the earth. Instead, I was on mile 32/37 of my birthday run! My family waited outside so we honored #EarthHour but a different way! #1Earth1Hour1Concentrix @Concentrix

[Jiquanda Nelson @just_jiquanda]

Under the guise of a "Business Update" at our team meeting, my fave people surprised me with heartfelt words, their fave earrings (there was even a Jiquanda pair!) + surprise goodies (on my porch!). I am who I am as a leader because of them! 🖤 #concentrix #community #culture

[Vivek Murthy @vivek_murthy]

Honored to be sworn in as your Surgeon General. I owe this day to my family who has guided & supported me every step of the way. I stand ready to work with you to end this pandemic & build a world where good health is within everyone’s grasp. Follow @Surgeon_General for updates.

[Jiquanda Nelson @just_jiquanda]

I agree!

[Jiquanda Nelson @just_jiquanda]

So proud of every single person in every single part of our organization that made this happen! That's why taking care of our people is the priority. When we treat them well, they show up. Every.single.time.🙌🏾

[Concentrix @Concentrix]

We're excited to announce strong results for Q1! A big thank you to our amazing staff around the world who provide exceptional #CX for our clients with passion. Now onto Q2! $CNXC https://t.co/8DY4b4ph0U

[Jiquanda Nelson @just_jiquanda]

@yourtoken_black @WellReadBlkGrl @amazon @audible_ca @visiblemagazine @WorthyReminders @unplugcollectiv @vibesofabg @mochabookstore @incredibleviews So proud of you! My CEO @CNXPresident asked me what books I would suggest in this space. I said @yourtoken_black because it captures stories that most people don't hear. He said he heard about it! 👏🏾

[Jiquanda Nelson @just_jiquanda]

@CNXPresident Omgggggg! I'm cracking uppppppp!!! Sheer brilliance!

[Jiquanda Nelson @just_jiquanda]

@Dschrempf Ohh. I gotta find you.

[Jiquanda Nelson @just_jiquanda]

@CNXPresident Yes! That's what it's all about. It makes us all better.

[Jiquanda Nelson @just_jiquanda]

@ShaunT @iamcardib I'm here for it!! 🙌🏾

[Jiquanda Nelson @just_jiquanda]

The face you make when you crush your @RunSIB x @blackgirlsrun 10k + Half Marathon challenge. We couldn't make it to Cali this but you sent the magic to us! Loved everything about this experience. #runsheisbeautiful x #blackgirlsrun #sundayrunday

[Jiquanda Nelson @just_jiquanda]

Stay Soft! #sundayrunday #vibes

[Jiquanda Nelson @just_jiquanda]

Ate six miles, crazy hills & breathtaking views for breakfast. Running lets me drop the weight of the week + clear my mind + pour into me after pouring into others! 🖤 #runningismytherapy #pnwrunning

[Jiquanda Nelson @just_jiquanda]

This is amazing news! @marcformarc we’re excited to have you and look forward to your leadership!

[DEI Petty @marcformarc]

~Some Personal News~

I'm excited to announce that I have accepted the position of CEO of the King County Regional Homelessness Authority.

https://t.co/PWQ0GLRH6f

[Jiquanda Nelson @just_jiquanda]

“Driving change is hard work, but the benefits far outweigh the effort.” 🙌🏾That’s what brings me hope in this work!

[Contact Center Pipeline @CCPipeline]

How to Foster Diversity & Inclusion in the Contact Center - by @susanhash https://t.co/fepBIzZO65

#cctr #custserv #cx #contactcenter #diversity #inclusion #customerservice #customersuccess #customerexperience #callcenter

[Jiquanda Nelson @just_jiquanda]

@MikeSievert spoken like a true PNWesterner 😂 I def appreciate the extra 😎🌞

[Mike Sievert @MikeSievert]

Tomorrow we’ll FINALLY have that extra hour of sunshine in the afternoon, which is why I support making Daylight Savings Time permanent. What’s your preference?