Kakapo Systems

We Make Call & Contact Center Apps for the Cisco Broadsoft Platform

Add Web Chat, Twitter, SMS & Email Queues with our Unity Contact Center apps

#omnichannel

[UC Today @uctodaynews]

Integrating Net Promoter Score into your Contact Center

@KakapoSystems on how service providers can enhance their offering via clever Vision360 service level aggregator 👇

https://t.co/EKgD4F0YWo

#unifiedcommunications #collaboration #ucaas #contactcenter #ccaas #analytics

[UC Today @uctodaynews]

.@KakapoSystems Announce Analytics Platform for BroadSoft Call Centers and UC 👀

Get the scoop: https://t.co/yfQCBXS5jf

#unifiedcommunications #collaboration #ucaas #ucoms #analytics #ucaas #callcenter

[UC Today @uctodaynews]

Integrating Net Promoter Score into your Contact Center

Leading BroadSoft app innovator @KakapoSystems on how service providers can enhance their offering via clever Vision360 service level aggregator 👇

https://t.co/4oQMYteSjs

#unifiedcommunications #collaboration #ucaas

[Kakapo Systems @KakapoSystems]

Now available, Dark Mode for Vision360, our new analytics platform for BroadSoft call center & UC! https://t.co/Ki8mCBkDHd #DeepCallAnalytics #BroadSoft #CallCenters #CallCentres #analytics #software #UC

[Kakapo Systems @KakapoSystems]

Read the insights article, as featured in #UC Today: 'Kakapo Get Laser Focused on Pay-Per-Click'
It explores how Kakapo’s #WebChat solution can enhance a contact center's #PPC measurement capabilities and report on campaign engagement: https://t.co/JuybY5I0qC

[Kakapo Systems @KakapoSystems]

We would like to officially welcome Max Edwards to the #Kakapo team, taking up the role of Sales Engineer, based in the US. Welcome to the team Max!
Read more: https://t.co/C6DpODR2xU #MeetTheKakapoTeam

[Kakapo Systems @KakapoSystems]

We are delighted to announce that our virtual call queueing software solution 'Keep My place in Queue' has won a TMC 2023 Internet Telephony Product of the Year Award🏆 Read more: https://t.co/wbJCwo2FjS

#Innovation #CallCentre #ContactCentre #Excellence #AwardWinning

[Kakapo Systems @KakapoSystems]

We would like to officially welcome Naomi Curnow to the Kakapo team in the UK, taking up the role of Lead Creative. Welcome to the team Naomi!
Read more: https://t.co/WY04h2Mddn #MeetTheKakapoTeam

[Kakapo Systems @KakapoSystems]

We are delighted to announce that our omni-channel customer engagement solution ‘Unity Contact Centre’ has won an 2022 TMC Labs Innovation Award 🏆 Read more: https://t.co/QXN2d7K2zt
#awardwinning #ContactCentre #ominichannel

[Kakapo Systems @KakapoSystems]

Wishing our valued customers, partners and friends around the world a very Merry Christmas and a prosperous, happy, healthy 2023. Best wishes from all of us at Kakapo, have a wonderful time 🎄

[Kakapo Systems @KakapoSystems]

Kakapo Systems explains how virtual queues can keep hold of customers by keeping them off hold.
Read our insights article, as featured in @CommsBusiness 'An end to abandoned calls': https://t.co/8mgk011wjP
#CallCentre #customerexperience #KeepMyPlaceInQueue #KakapoInsights

[Kakapo Systems @KakapoSystems]

Kakapo Systems outlines five steps to digitally transform your SMB’s contact centre.
Read our insights article, as featured in @CommsBusiness 'Digitally transforming contact centres': https://t.co/2sHWSuKLma
#ContactCentre #ominichannel #DigitalTransformation #KakapoInsights

[Kakapo Systems @KakapoSystems]

We wish our US clients and friends a very Happy Thanksgiving!
#thanksgiving2022

[Kakapo Systems @KakapoSystems]

We are super delighted to share that our omni-channel customer engagement solution 'Unity Contact Center' received the ‘Highly Commended’ award for
'Best UC Vendor <100$m’ 🏆 #UCPartnerAwards22

Read more: https://t.co/IPA0bn4THt

[Kakapo Systems @KakapoSystems]

Kakapo Systems explains why agent empowerment is critical to the success of call and contact centers.
Read our article, as featured in @CommsBusiness
'Essential strategies to empower your agents': https://t.co/EJjzDBhFsJ #HappyAgents #HappyCustomers #ContactCentre #CallCentre

[Kakapo Systems @KakapoSystems]

Read our article, as featured in @CommsBusiness 'Is inbound ACD dead?'
It outlines why callback channels, as part of an overall #customerservice strategy, can improve the comfort level of both agents and customers by eliminating queue times. https://t.co/5lvMv4DCKF #ContactCentre

[UC Today @uctodaynews]

UC Partner Awards 2022 Finalists Revealed 🏆
A big congratulations to everyone who has made the shortlist

Register to attend the final on the 17th November: https://t.co/jV6bbv9bKx

#UCPartnerAwards22 #ChannelNews #ChannelPartner

[Kakapo Systems @KakapoSystems]

We are excited to announce that we are shortlisted to win ‘Best UC Vendor (<$100m)' Award at the UC Partner Awards 2022 @uctodaynews 🏆
Read more: https://t.co/zKWxg1e2Fe #UCPartnerAwards22

[Kakapo Systems @KakapoSystems]

We’re hiring! As we're experiencing extensive growth, we’re also growing the Kakapo team. A fantastic opportunity to join an innovative Cloud SaaS business that develops cutting-edge software. Roles in Tech and Bus Dev. Apply: https://t.co/d3Jqe2wUAe #hiring

[Kakapo Systems @KakapoSystems]

Our UK office will be closed on Monday 19 September to allow us to pay our respects to Her Majesty The Queen during the State Funeral. We will reopen on Tuesday 20 September. On behalf of everyone at Kakapo, we would like to send our condolences to the Royal Family at this time.