Kapiche

Kapiche feedback analytics software eliminates the guesswork from understanding customer experiences 💥
▶️ Demo video:

[Kapiche @kapicheofficial]

Have you ever wondered how your insights would change if you didn't have to train your text analytics software? No manual coding or set up required. We're doing exactly that. But, don't just take our word for it! See what our customers are saying about us https://t.co/QoSOpCSJiI

[Kapiche @kapicheofficial]

Is your text analytics software a huge disappointment? ..... Likely hard to accept given the $ spent but probably true.

Now there's a better way.....

[Kapiche @kapicheofficial]

Our New Years resolutions:

💀 Help insights teams get OFF the exhausting and never-ending treadmill of:
- manual coding
- drowning in feedback
- struggling to keep up with insights requests

😁 Help insights teams satisfy more stakeholders with better insights than ever before.

[Kapiche @kapicheofficial]

Does your business need a single source of truth to make data answers more accurate and consistent?

When Virginia Wheway joined a startup that had undergone rapid growth, she found that the multiple data systems the company was using would give very different answers

[Kapiche @kapicheofficial]

One of our highlights of 2022! Back in November, our team was honored to host a roundtable that featured Victor Dominello, Minister for Customer Service and Digital Government for the New South Wales government. Victor was a big hit!

Excited for more moments like this in 2023 🎉

[Kapiche @kapicheofficial]

Instant insights. Easy to use. Magic ✨

Time to check out Kapiche if you haven't yet.

[Kapiche @kapicheofficial]

The Kapiche team is enjoying some well-earned days off and getting re-energized for 2023. We hope you're able to relax and enjoy time with family and friends this holiday season!

[Kapiche @kapicheofficial]

According to Forbes, there’s a 5-10x increase in customer support requests as you inch closer to the holiday season.

Is your company monitoring and leveraging the unsolicited feedback you're getting in your support calls and chats to generate customer insights?

[Kapiche @kapicheofficial]

"Your text analytics software was a huge disappointment."

Does that hit a little too close to home?

There's a better way.

[Kapiche @kapicheofficial]

Kapiche delivers insights in minutes with no manual coding. But don't take our word for it. Listen to our customer Rashmi! ⬇️

Are you getting these kind of results from your insights platform?

If not, maybe it's time for a change.

#insights #customerinsights

[Kapiche @kapicheofficial]

Need some help getting insights out of customer survey data? 🙋🏼

A good place to start is understanding the different types of questions on your customer survey and the different types of data they give you.

Read our new guide to dig in👇🏼

[Kapiche @kapicheofficial]

It's Cyber Monday. Are you analyzing all the unsolicited feedback your customers are giving you in support chats and emails?

Leveraging this nearly unlimited feedback to generate insights for your company might be the key to unlocking a best-in-class customer experience.

[Kapiche @kapicheofficial]

The end of our mini-report!

[Kapiche @kapicheofficial]

So, we did an analysis of 21,422 tweets from USA soccer/football fans about the USA vs Wales World Cup game ⚽🏆

We learned things! @ChipotleTweets even made an appearance. 🌯 Flip through, see what we found. More images in thread.

@usmnt @tyler_adams14 #USMNT #FIFAWorldCup

[Kapiche @kapicheofficial]

More pages of our mini-report

[Kapiche @kapicheofficial]

Black Friday. Cyber Monday. Holiday shopping. It's starting again.

Customers will be talking about your company and products more than ever. Social media, support chats/emails, call transcripts, reviews.

Are you generating insights from the huge amount of feedback being shared?

[Kapiche @kapicheofficial]

Word on the street is you're considering buying a customer feedback analytics platform 🧐 Don't worry, we'll keep it hush hush.

But just between you and us: We've made a list of the features you should looj for in order to get the most bang for your buck.
https://t.co/sHesD2X0xq

[Kapiche @kapicheofficial]

NPS scores got you feeling like one of these waving tube guys?

NPS can be a useful measure to measure your CX, but make sure you’re aware of the challenges of relying on NPS scores.

For example, NPS can fluctuate wildly. Read more in our blogpost 👇 https://t.co/61o2HjJ2QX

[Kapiche @kapicheofficial]

We were thrilled to be shortlisted for the 2022 CX Awards for Best CX Partner, alongside companies like Qualtrics and InMoment.

We didn't end up bringing home the hardware, but we're so proud of our team and thankful for our wonderful customers who have helped us get here ❤️👏

[Kapiche @kapicheofficial]

HOW TO CREATE AN AWESOME INSIGHTS REPORT: Step 1️⃣

Identify a clear purpose for the report before you start pulling together insights.

Considering the questions below will help you define the purpose of the report, and your answers will help create the flow of your report.