Kate Morris

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[Kate Morris @Kate__Morris]

@UberUKI_Support Also extremely worrying it takes over 2 months to get a reply about an account hack (still no response to support tickets), when this is person data and now my card has been used, unauthorised due your negligence!! @UberUKI_Support @Uber_Support @Uber

[Kate Morris @Kate__Morris]

@Uber my account has been hacked, personal data compromised, which I have reported to Uber twice on the help pages and still not heard anything back. Awful customer service and pure negligence to a very sensitive situation involving personal data!!

[Kate Morris @Kate__Morris]

@UberUKI_Support To confirm, yes you have just sent me a DM but just told me to complete a support ticket. I have done this 4 times now, with no response from Uber and now my card had been used so this is not helpful at all!

[Kate Morris @Kate__Morris]

@Uber Still no reply from @Uber @Uber_Support after reporting my account hack 3 times on the support system they told me to use. I’ve now had a charge on my card so this is now fraud and negligence from Uber. Reported again for the 4th time, but will take legal action

[Kate Morris @Kate__Morris]

@Uber_Support @gingerade7 Definitely lying here, had no DM from uber or even a response to now the 3 customer tickets I have made which was title account hacked. Absolutely the worst customer service, actually worrying and concerning how you are handling customer personal data

[Kate Morris @Kate__Morris]

@Uber Are you joking!!!! This is actually seriously worrying that a company as big as Uber handles their customer data and issues like this!! As I have mentioned on several occasions now I’ve already done this twice, so there is no point me doing it again as your team do not respond!!

[Kate Morris @Kate__Morris]

@UberUKI_Support I have already done this twice and had nothing back from Uber?

[Kate Morris @Kate__Morris]

@Uber I haven’t sent you a DM only a message here so not sure what you are referring to?

[Kate Morris @Kate__Morris]

@Uber I have already done this and filled this in twice and not had any response from Uber so I am not doing it again!! What do you suggest please?

[Kate Morris @Kate__Morris]

@chapelleking @DaMorals @chapelleking is a scam, do not buy any tickets from this person/account!! 😤😡🤬

[Kate Morris @Kate__Morris]

@OliverBonas I can’t sent you a DM? I have put my order number in the original message though?

[Kate Morris @Kate__Morris]

@OliverBonas my order was meant to arrive yesterday but still not hear and no updated but I paid express delivery. Can I get an update please and a refund on the express delivery? Order number: 1002212666. Thanks

[Kate Morris @Kate__Morris]

@TravelTrolleyUK @FCDOtravelGovUK @British_Airways I have just sent you a DM. Thanks

[Kate Morris @Kate__Morris]

@MukidAbu @FCDOtravelGovUK @Nigelwootton Ahh we’re in the same boat, due to fly on the 29th but in tier 4 and airline @TravelTrolleyUK and @British_Airways are saying no refund as flight is still due to go ahead! How is that fair when we’re not allowed to get on the flight!! 😠🤬 So frustrating 😭😭

[Kate Morris @Kate__Morris]

@British_Airways Even though they keep telling me they have to speak to BA first before they can give a price? Then when they do and I have to call back they keep saying different things and giving different prices! I’m shocked BA allow this travel agent to sell your seats as it’s just awful!!

[Kate Morris @Kate__Morris]

@British_Airways are you able to amend my flights yourself for a booking already make with Travel Trolley as trying to get sorted with them is a nightmare?

[Kate Morris @Kate__Morris]

@British_Airways Thanks for replying! 😊 No it’s for a trip over New Years but looking to extend & upgrade but every time I speak to them they say something different & I even had one customer advisor laugh at me on the phone!! 😢 Would love it if I could deal directly with you instead please?

[Kate Morris @Kate__Morris]

@amylparnell @love_prezzo @Veronica 😂😂

[Kate Morris @Kate__Morris]

Would defo watch this... so funny! 👌🏻😂

[Jack Whitehall @jackwhitehall]

New show. Me @lizzo and @Harry_Styles travelling round the world in a camper van.

[Kate Morris @Kate__Morris]

@OlliClark Ahh same! 🤞🏻