KB

[KB @Khela88]

@TUIUK hello, is your website down? Trying to book a holiday and it’s not working.

[KB @Khela88]

@Nolliag66 @O2 @O2 are absolutely useless! I had to go and get a new eSIM installed yesterday. They’re still denying there’s a problem of course.

[KB @Khela88]

Went into the @O2 store and they had to replace my eSIM. They said LOTS of customers had been in today with the same issue! They’re obviously STILL denying there’s an outage on here 🙄🤬 I will be logging a complaint, here are the details if you want to too…

[KB @Khela88]

@MissWhyOh @emmawilko99 @MrLanMan87 @s_gummer @O2 @alexiawtp @O2 you STILL denying there’s no problem with eSIM outages across the UK?!

[KB @Khela88]

@alexiawtp @MrLanMan87 @emmawilko99 @s_gummer @O2 It was immediate thank goodness! Number stayed the same and no back up was needed.

[KB @Khela88]

@MrLanMan87 @s_gummer @emmawilko99 @O2 @alexiawtp UPDATE!! I went into an @O2 store and they said LOTS of customers have been in with this issue!! They har to replace my eSIM. Now resolved. Here is the complaints info….I definitely will be submitting one about the appalling service on here!

[KB @Khela88]

@s_gummer @emmawilko99 @MrLanMan87 @O2 @alexiawtp I have an iPhone 12 Pro Max and have the same issue.

[KB @Khela88]

@MailOnline @O2 network denying that UK customers are experiencing problems with their eSIM today! No service for so many! One glance on here will show you it’s a nationwide problem. No official statement, apology or solution!

[KB @Khela88]

@CatalinaPerez_ @MrLanMan87 @O2 Gone through the whole rigamarole and all I’ve been given is generic replies. Seems like eSIM customers are impacted. @O2 are denying it and offering zero solutions.

[KB @Khela88]

@divadawni @O2 Seems like eSIM users are impacted. @O2 are denying it and offering no solutions.

[KB @Khela88]

@PendergastLara @O2 I think only people with eSIMs are being impacted. @o2 are in denial and absolutely awful on here.

[KB @Khela88]

@AdCarleton @O2 They won’t help! I’ve just gone through their whole “game” with them and @O2 were unable to offer any solutions. Absolutely shocking “customer service”.

[KB @Khela88]

@LovejoyCarter @O2 Spoiler alert @O2 will do absolutely nothing on here. I’ve just gone through the whole palaver and no solution. Just another generic response.

[KB @Khela88]

@MrLanMan87 @s_gummer @O2 @alexiawtp @O2 are so patronising and unhelpful! It’s all over social media that users are experiencing issues.

[KB @Khela88]

@O2 @MissWhyOh No you don’t want to help!! You keep sending us all the same fucking message. THERE IS A PROBLEM. WE ARE MAKING YOU AWARE. ESCALATE IT TO SOMEONE. YOU’RE EMBARRASING YOURSELVES.

[KB @Khela88]

@norrisaj @O2 Ditto and can’t even call them to report it! There’s clearly an issue and they’re just in denial and fobbing us all off! One glance on here shows something is wrong!

[KB @Khela88]

@MrLanMan87 @O2 @DowndetectorUK @downdetector Been experiencing the same issues since 11pm last night. It’s a wider issue and they’re just in denial.

[KB @Khela88]

@O2 is your network down?! Please don’t send me the generic response asking me to try the tips in your guide. It’s been out since last night. Can see on here lots of people experiencing the same issue.