Lucie Cotterill

Providing high-quality English lessons to professionals for almost 25 years. Teacher trainer and conference speaker. Motivating people through English lessons

[Lucie Cotterill @LearnwithLucie]

It is abundantly clear that you don't care about your customers unless they are huge concerns, and that is very sad for any company nowadays. Pretty sure this isn't the "HP way" and it certainly isn't an experience that amazes #CustomerServiceFail

[Lucie Cotterill @LearnwithLucie]

@HPSupport @HP Thanks to your absolutely terrible after-care and customer support, I have just had to buy a new laptop (obviously I haven't chosen HP this time!) because you use the most useless and slowest courier option to return my faulty laptop #CXFail

[Lucie Cotterill @LearnwithLucie]

I understand that the initial problems with the week-late pick-up were due to @UPS but, knowing what happened with the pick-up, surely you wouldn't choose (and I quote the UPS CS here) "the slowest possible option" to send a parcel on the way back.

[Lucie Cotterill @LearnwithLucie]

@aeroportoOPO I fly quite a lot and after my first visit this morning, you're now my favourite airport.. super friendly FT security and customs staff. Good customer service really makes a difference when travelling 👏👏👏

[Lucie Cotterill @LearnwithLucie]

Sto passando troppo tempo a rimuginare su come rispondere a questa domanda nel sondaggio post-volo di @Ryanair_IT 😅

[Lucie Cotterill @LearnwithLucie]

@ThreeUK what do we need to do to tell you about a scam? My elderly mother received texts supposedly from 3 UK saying she owed almost £100 (not visible on her account page) but there seems to be no way to report this on your chat. Please advise to protect other vulnerable elderly

[Lucie Cotterill @LearnwithLucie]

Interested in doing a CELTA course in sunny South Italy? Or maybe you'd like to work in a school which focusses heavily on professional development? If so, do come and find me at the @iatefl conference this week! #iatefl2024

[INTERNATIONAL HOUSE BRiTiSH SCHOOL RC @britishschoolrc]

Here's Lucie enjoying the highly useful PCE organised by the @iatefl_lamsig, gaining and sharing insights about how to attract and retain quality teachers. Lucie will be at the conference all week so if you see her, do say hello! #IATEFL2024 #ProfessionalLearning #ELT #ESL

[INTERNATIONAL HOUSE BRiTiSH SCHOOL RC @britishschoolrc]

Want to know more about using #VR in the English Language classroom? Read this article by our teacher, John Shaw, in the latest issue of the @IHWorld IH Journal, out today: https://t.co/q6xNI1k7uo

[Lucie Cotterill @LearnwithLucie]

Looking forward to learning from the huge variety of sessions, and also to giving a session at the @iatefl conference in Brighton in April #IATEFL2024

[Lucie Cotterill @LearnwithLucie]

@teachtog @IHWorld Aww, thanks Anne! and a very happy new year to you xx

[Lucie Cotterill @LearnwithLucie]

Heading off to one of my favourite events in the academic calendar - the @IHWorld AMT Conference in London. This year, I'll be enjoying attending talks and workshops on a range of relevant topics, as well as giving a workshop on dealing with difficult people.

[INTERNATIONAL HOUSE BRiTiSH SCHOOL RC @britishschoolrc]

Join us at our annual conference at Grand Hotel Excelsior in Reggio Calabria next Wednesday! Super speakers from the world of ELT.. Register here: Iscrizione Conferenza (https://t.co/zXbL6Wg1HT)

[INTERNATIONAL HOUSE BRiTiSH SCHOOL RC @britishschoolrc]

Are you looking to teach English in Italy? We have an opening with an immediate start for an EFL Teacher in our school in sunny South Italy: https://t.co/h2kqwKeoyX #ESL #Jobs #TeachInItaly #EFL

[Tom Bennett OBE @tombennett71]

Top tip: Any teacher filming their kids and putting it on TikTok- do not film your kids and put it in TikTok https://t.co/t0AC7LIG6f

[Lucie Cotterill @LearnwithLucie]

Free online training from Made by Dyslexia and Microsoft on supporting dyslexic thinking in schools
https://t.co/HBh1pCcymc

[Lucie Cotterill @LearnwithLucie]

I really enjoyed being interviewed by the super-knowledgeable and also very lovely Estelle Helouin about the importance of asking the right kind of questions. #TeacherTraining #EducationalLeadership #AcademicManagement #ELT #Questions

[International House @IHWorld]

Helping students and teachers reach their full potential is not about having the right answers but actually asking the right questions ❓❔

Lucie Cotterill shares what asking the right question at the right time does 💡

👉https://t.co/Hqq6WHx6NB

#IHTalks #IH70 #70YearsofIH

[Lucie Cotterill @LearnwithLucie]

Any leader should take 5 minutes to watch this and find out why traditional time management strategies might not be suitable for much of their workforce and why staff retention, wellbeing, and productivity can be increased by understanding #WomensHealth

[International House @IHWorld]

We are excited to release the first episode of IH Talks! 🎙️
Lucie Cotterill spoke to Jennifer Holden, DoS at International House Palermo - Language Centre, about the importance of understanding women’s health watch it here https://t.co/p7m0ZKY6Fm

#IHTalks #IH70 #70YearsofIH

[IP&SEN Come along, with IP&SEN you belong @IPSENSIG]

On 30th May at 7.00pm CEST, we will be welcoming @Katbenreilly for a 45-minute workshop about "Promoting Inclusion in the ELT Environment for 21st Century Learners". Free, and open to all! Book your place https://t.co/IE2bfXOZkO