Lee Becker

Transforming public sector and healthcare @Medallia. Prior @VetsExperience @NavyMedicine. Innovating at intersections of disciplines. Views are my own.

[Lee Becker @LeeBecker42]

@SECNAV @SecArmy @USNavy @USMC @NavalAcademy @NavyAthletics Corpsman Up! Go Navy!

[Lee Becker @LeeBecker42]

@shl I noticed the similarities to the https://t.co/G5t0QDaOFY website approach. Nice work!

[Lee Becker @LeeBecker42]

@USMC Proud former devil doc. Happy birthday Marines. Semper Fi!

[Lee Becker @LeeBecker42]

@elonmusk @FederalNewsNet @SecVetAffairs @RapidResponse47 @WhiteHouse

[Lee Becker @LeeBecker42]

@elonmusk Here is a @FederalNewsNet article that I authored on this topic - highlighting the progress by VA and other agencies. https://t.co/sIOQd65caQ

[Lee Becker @LeeBecker42]

@elonmusk @FederalNewsNet Here is what a CX accountability and continuous improvement model in government should look like. This is based on what best companies do.

[Lee Becker @LeeBecker42]

Was great to visit the Savannah location @blckriflecoffee. Pure motivation. Great job with the Memorial Day challenge coin as well. Added to my collection. Rah! S/F 🇺🇸

[Medallia @Medallia]

Today, Medallia showcased 7 AI-powered capabilities onstage at #MedalliaExperience while CEO Mark Bishof painted his vision for the future of CX.

Learn more: https://t.co/IIbOmWF2eO

[Lee Becker @LeeBecker42]

Very proud of this partnership! Thank you NMFA and Medallia!

@DeptVetAffairs @DeptofDefense @DOGE @DOGE_VA @Medallia @VetsExperience

[National Military Family Association @military_family]

The @Medallia Experience is off to a great start! NMFA is working with customer experience leaders from around the world to pack STEM kids for military kids and share their stories. Want to help us raise the bar for social impact?
👉 https://t.co/DDH9cf45EI

#MedalliaExperience

[Lee Becker @LeeBecker42]

“I’m a great believer in luck, and I find the harder I work, the more I have of it.”
— Thomas Jefferson

Happy St. Patrick’s Day!

[Lee Becker @LeeBecker42]

Signup here: https://t.co/RQJ60eZ1LM
Recording will be available on @YouTube next week.

[Lee Becker @LeeBecker42]

Join us this Friday to discuss on the importance of taking a citizen customer centric perspective rooted in created feedback loops with the public improves public trust through the efficient and effective high impact service delivery for the American people.

We will discuss opportunities around—

Merged websites & contact centers to reduce redundancies

Used data more effectively with closed loop feedback mechanisms to improve high impact services

Great examples like the @VetsExperience team and other agencies that started implementing customer experience under the first Trump administration where it helped make a difference in improving the efficiency and effectiveness in service delivery to the American people.

@ACTIAC @DOGE @DOGE_VA @elonmusk

[Lee Becker @LeeBecker42]

@USDA @SecRollins @forestservice @Angeles_NF @marktwain_nf Heroes!! Thank you!

[Lee Becker @LeeBecker42]

Great work Navy Medicine Team!

[Navy Medicine @NavyMedicine]

.@navy_reserve medic teams sharpened their skills for expeditionary medicine systems capabilities to support warfighters at Naval Expeditionary Medicine Warfighter Development Center. #WarReadyCombatCare #NavyMedicine250

🔗 https://t.co/uIdKgyxfpb

[Lee Becker @LeeBecker42]

Great best practice by @SocialSecurity to share transparently social security performance and track improvements.
@elonmusk @DOGE_SSA @DOGE

https://t.co/pYYuLRRB1i

[Lee Becker @LeeBecker42]

@elonmusk Audit report by SSA OIG “Numberholders Age 100 or Older Who Did Not Have Death Information on the Numident” in July 2023. @DOGE_SSA

https://t.co/ngT0Z0SME7

[Lee Becker @LeeBecker42]

Feedback loops are foundational in operationalizing customer experience and is the way to improve the efficiency and effectiveness of service delivery.

[Department of Government Efficiency @DOGE]

DOGE is looking for help from the general public!

Please DM insight for reducing waste, fraud, and abuse, along with any helpful insights or awesome ideas, to the relevant DOGE affiliates (found on the Affiliates tab). For example, @DOGE_USDA, @DOGE_SSA, etc.
We will add more affiliates over time.

[Lee Becker @LeeBecker42]

If in crisis, dial 988.

If a Veteran, dial 988, and then press 1.

Thank you to the dedicated government employees answering the calls with great compassion and care — you are making a difference.

[Lee Becker @LeeBecker42]

@DOGE @DeptVetAffairs Kudos to the hard working men and women at VA that have been improving the experience. Lots of lessons at VA that can be applied across government to improve the citizen experience.

[Lee Becker @LeeBecker42]

The @DeptVetAffairs used to have Veterans claims files that were all paper and floors buckled — and Veterans were waiting years for their benefits. Now all the claims and appeals are all paperless as part of claims/appeals modernization and wait times went down considerably. I was part of the team that helped with that. Happy to share lessons learned.