Lord + Taylor

We're back as a modern digital Collective Store! Stay tuned for a whole lot of magic #195yearsstrong

[Lord + Taylor @lordandtaylor]

@Yellow913 Dear Kath, I am very sorry for the issue. Could you please give me your order number in a DM? Thank you.^Lana

[Lord + Taylor @lordandtaylor]

@Yimajine Dear Yari, I am sorry for the issue. Could you please send me a DM with your order number? Thank you.^Lana

[Lord + Taylor @lordandtaylor]

@kavitaJ95 Dear Kavita, I am so sorry to hear about this issue. in a Direct Message, could you please give me your order number so that I could better assist you? Thank you.^Lana

[Lord + Taylor @lordandtaylor]

@RimaBan10157068 Dear Rima thank you for your thoughtful advice. I will forward i to the Corporate office and the management team. Kind regards, ^Lana

[Lord + Taylor @lordandtaylor]

@Lujain03055793 Thank you for reaching out on this issue. Orders are taxed in state that the purchase was made, not where they have been shipped to. I hope this helps. You can always call 1-800-223-7440 if you require more information. ^Robert

[Lord + Taylor @lordandtaylor]

@andrew_finerty Hello Andrew. We have a 90-day return policy on most merchandise. Please send us a DM with your order number and we can review return options with you. Thank you ^JE

[Lord + Taylor @lordandtaylor]

@Shuang97678002 Hi! Shuang, we are sorry for the confusion. Could you please send us a private message to better assist you? we will love to help.^MP

[Lord + Taylor @lordandtaylor]

@Shuang97678002 Thank you for your details, Shuang! Could you please send me a DM to better assist you? ^JM

[Lord + Taylor @lordandtaylor]

@Shuang97678002 To better assist you, Shuang. Could you please confirm if you returned all the items or just some of them? I see that you purchased an Ultra Facial Cream and some gifts with purchased were also sent. ^JM

[Lord + Taylor @lordandtaylor]

@sarah_holzberg Hi! Ms. Holzberg, we are so sorry to hear about your experience. Could you please send us a private message? so we can better assist you. We will love to help.^MP

[Lord + Taylor @lordandtaylor]

@chippert82 Hello, @chippert82. We are happy to know that one of our employees provided you exceptional customer service. Please send us a DM with more details about your experience so we can share this feedback.^JM

[Lord + Taylor @lordandtaylor]

@njdestiny74 Hi!, we are so sorry to hear about your experience. We would like to have more details so we can take the proper actions. Could you please send us a private message? we will love to help.^MP

[Lord + Taylor @lordandtaylor]

@GeneOliva Hello Gene. I'm very sorry for the inconvenience you had online. Please send us a DM for us to assist you, we would lobe to help. ^LM

[Lord + Taylor @lordandtaylor]

@fradmin Hi! we are so sorry to hear about your experience, could you please send us a private message with more details? we will love to help.^MP

[Lord + Taylor @lordandtaylor]

@mz_mari3 Hello, I apologize for the issue. In a Direct Message, could you please give your gift card order number, as well as your full and and contact details (email and phone)? Thank you.^Lana

[Lord + Taylor @lordandtaylor]

@MalloryJenkin88 @SPANX Again, we apologize for the inconvenience. Due to the order originally being sent to a U.S. address, there is not a way for us to send you an international return label.
Only orders shipped outside the United States can receive an RMA label through Borderfree.

^KT

[Lord + Taylor @lordandtaylor]

@Tammea70 Ms. Polston, I am sorry to hear about the issue with the pre-authorization on your card. Please send us a DM with your order number, we would love to help. ^JM

[Lord + Taylor @lordandtaylor]

@B_Touch21 Hi! we are so sorry to hear about this inconvenience. Could you please send us a private message with your order number so we can further assist you. We love to help.^MP

[Lord + Taylor @lordandtaylor]

It's truly a toss up 🤷‍♀️🤷‍♂️ #LTQOTD