Matt Lauro

Global GTM Exec

[Matt Lauro @mjlauro]

@AmericanAir You should be better than that @AmericanAir

[Matt Lauro @mjlauro]

Hey @AmericanAir flight 2076 to SLC…are we serious!??? Can we please get to Salt Lake? a flight full of very nice customers that have been delayed 6 hours and on 2 different planes! I feel like I’m taking crazy pills..

[Matt Lauro @mjlauro]

@AmericanAir That was the issue 3 hours ago!. Got on another plane and now crew is times out!?

[Matt Lauro @mjlauro]

@FLY_SWISS_ Thanks @FlySWISS ! DM sent!
@AmericanAir nothing more from you? Will make our decision much easier..

[Matt Lauro @mjlauro]

Hey @AmericanAir me again! Spent the last 2 days trying w Customer Relations- spoke w Lauren Conrad all she’s offering is $250 flight credit. Says can’t change wife’s seat what originally booked (economy +) before AA’s mistake. Overnight flight/unhappy wife..great start to trip!

[Matt Lauro @mjlauro]

@AmericanAir This seems a little bit of a “kick the can” response especially to very loyal and consistent customer - check our flight histories and what we’ve spent with you @Delta @united or @FlySWISS might be looking for a new airline company for me and my family of 4 frequent flyers…

[Matt Lauro @mjlauro]

@AmericanAir I’d rather get this resolved before to let my wife sleep easy leading up to our big trip

[Matt Lauro @mjlauro]

@AmericanAir We’re both high status with you and also AA credit card members. Happy to get rid of all of that if this is the “expert” level of customer relations we should expect after a mistake by the team

[Matt Lauro @mjlauro]

@AmericanAir Can they make corrected seat adjustments or just offer low flight credits?

[Matt Lauro @mjlauro]

@AmericanAir So why would I go back to them? There has to be someone that can resolve this for my wife

[Matt Lauro @mjlauro]

@AmericanAir The problem is they’re not resolving the issue at hand. My wife was booked on Premium + a month ago and now it’s not possible to get her the seat we originally booked after your teams mistake

[Matt Lauro @mjlauro]

@airlines003 Hey @AmericanAir now you have someone with a fake account trying to get me to download an app so they can transfer me money for the flight…C’mon guys let’s get your stuff together. Isn’t it enough that I had to deal with this and an upset wife?

[Matt Lauro @mjlauro]

Hey @AmericanAir really appreciate finding out at 4am your team decided to cancel my wife’s flight to Zurich next weekend…then made me pay more for economy then what I had paid for economy+…down $300 and not a happy wife bc of your team-what I guess loyal customers get

[Matt Lauro @mjlauro]

@airlines003 Scam alert

[Matt Lauro @mjlauro]

hey @CharlotteFC defense and @BillTuiloma!

[Matt Lauro @mjlauro]

I’m not crying bro..#NFLHonors2023 @HamlinIsland

[Matt Lauro @mjlauro]

Hey @axioscharlotte have you seen Nutcracker Lane i.e. Bromley Road? Complete with Santa 🧑‍🎄 and his reindeer flying across the street

[Matt Lauro @mjlauro]

What a great inaugural season @CharlotteFC ! You have a fan for life!

[Charlotte FC @CharlotteFC]

Our first club dub signed by our Man of the Match that night @Swiderski97 ✨

RT to win a signed photo from another historical moment!

[Shasta Averyhardt @IamSAveryhardt]

Where will you be tomorrow? 👀 I’ll be joining the workforce solutions pros from @KellyOCG at the #CWSSummit in Dallas. If you are attending, I want you to bring your best putting skills to show me how it’s done, and win some cool take home swag! #GoForTheGreen