@ScotRail I am trying to call to report a lost smartcard but was on hold for eighteen minutes just to get a recorded message saying that lines are closed until 07am tomorrow! I thought the lines were supposed to be manned until midnight?!
@ScotRail@ScotRail sorry for the confusion, I’ve lost my smartcard rather than finding someone else’s but I need to report it as I need to see about getting a new one asap. Is there another way to go about this? Also I’m getting a recorded message saying lines are closed rather than busy?