Malaysia Airlines

Your Gateway to Asia and Beyond ✈️💙

[Malaysia Airlines @MAS]

Every journey begins differently. ​

With excitement. With familiarity. Or with the quiet reassurance of knowing you are in good hands. ​

What stays with you isn’t just the destination, but the moments in between — the warmth of a welcome, the​ gentle attentiveness, the ease that allows you to truly settle in. ​

These are not grand gestures. They’re small, thoughtful acts that make travel feel lighter, warmer, more personal and at home. This is where Malaysian Hospitality lives. ​

On board our A330neo, we bring this promise to life in every interaction, every detail, every mile — elevating not​ just how you travel, but how you feel along the way. ​

It is our privilege to be part of your journey. ​

Book now at https://t.co/e3Vsj877ZM or via the Malaysia Airlines app. ​

#MalaysiaAirlines #YourGatewayToAsiaAndBeyond #MalaysianHospitality #MHStories #TimeForElevatingJourneys

[Malaysia Airlines @MAS]

@ola_nir Hi, @ola_nir. Please be informed that we have responded to you via direct message (DM). Kindly check your inbox. -LV

[Malaysia Airlines @MAS]

Hi, @JyeToh. We sincerely apologise for the inconvenience experienced and the frustration caused during your recent interaction with our Global Contact Centre.

We would appreciate it if you could get in touch with us via direct message (DM) and provide more details about the specific assistance required to transport the patient from Melbourne to Kuala Lumpur so that we can assist you in the best possible way.

We look forward to hearing from you soon. -FA

[Malaysia Airlines @MAS]

Hi , @sojithomasckm. We sincerely apologise for the prolonged delay and understand your frustration regarding the damage to your baggage and missing items. This is not the level of service we aim to provide, and we truly regret the distress caused.

Please rest assured that your case is important to us. We would like to follow up on this matter with urgency. Kindly send us a direct message with your report reference number and any previous correspondence so we can escalate this to the relevant team for an immediate update.

We appreciate your patience and the opportunity to resolve this for you. -VN

[Malaysia Airlines @MAS]

If airplane mode had a sound, this might be it. ✈️🎧

#MalaysiaAirlines #YourGatewayToAsiaAndBeyond #MalaysianHospitality #ASMR

[Malaysia Airlines @MAS]

@Jayacha06471784 Hi @Jayacha06471784. Thank you for contacting us. Please be informed that we have already responded to your inquiry via direct message (DM). Kindly check your inbox for our reply.

[Malaysia Airlines @MAS]

@Jayacha06471784 Hello, Jayacha06471784. Thank you for contacting us. Please be informed that we have already replied to you via direct message (DM). Kindly check your inbox. -PA

[Malaysia Airlines @MAS]

@AB40007378 @IndiGo6E @YatraOfficial @narendramodi @DGCAIndia @MoCA_GoI @jagograhakjago @consumerforum_ @inconsumerforum Hi, @AB40007378. Thank you for getting back to us. Please be informed that we have responded to you via direct message (DM). Kindly check your inbox at your convenience. -SK

[Malaysia Airlines @MAS]

@AB40007378 @IndiGo6E @YatraOfficial @narendramodi @DGCAIndia @MoCA_GoI @jagograhakjago @consumerforum_ @inconsumerforum We apologise for any inconvenience caused, @AB40007378. Kindly send us a direct message with your flight details so that we may assist you further. -NK

[Malaysia Airlines @MAS]

@AB40007378 Thank you for getting back to us, @AB40007378. We regret that we are unable to retrieve your booking. Therefore, we recommend that you contact IndiGo for further assistance. -YC

[Malaysia Airlines @MAS]

@AB40007378 Thank you for getting back to us, @AB40007378. We regret that we are unable to retrieve your booking. Therefore, we recommend that you contact IndiGo for further assistance. -YC

[Malaysia Airlines @MAS]

@AB40007378 @IndiGo6E @yatra @DGCAIndia Hello, @AB40007378. We are sorry to hear about this. Please be informed that we have responded to you via direct message (DM). Kindly check your inbox. -CD

[Malaysia Airlines @MAS]

Hello, vir_vir29. To send us a direct message on Facebook, please follow these steps:

- Open the Facebook application on your device.
- Tap the Messenger icon located in the top right-hand corner.
- Select the “New Message” option.
- Search for and choose our page from the list of contacts.
- Type your message in the text box provided.
- Tap “Send” to deliver your message.

We hope this helps clear things up. -DS

[Malaysia Airlines @MAS]

Hi, @vir_vir29. We are truly sorry to hear that you are still awaiting a response and understand how frustrating this must be for you. This is certainly not the experience we want for our passengers.

Please rest assured that your concern matters to us, and we would like to follow up on this urgently. Kindly send us a direct message with your booking reference, baggage report (if available), and any previous correspondence so we can prioritise your case with the relevant team.

We sincerely apologise for the inconvenience caused and appreciate your patience while we work to resolve this for you. –VN

[Malaysia Airlines @MAS]

Not every act of care is seen but it is felt in every journey.

Behind every flight at Malaysia Aviation Group are thousands of people working quietly across engineering, operations, hospitality, cargo, training, and service - all connected by one shared purpose: caring for every journey the Malaysian Hospitality way.

This film is a tribute to those behind the scenes whose hard work helps carry the responsibility of every journey, back home and beyond.

#MalaysiaAirlines #MalaysiaAviationGroup #YourGatewayToAsiaAndBeyond #MalaysianHospitality

[Malaysia Airlines @MAS]

Hi, @AB40007378. We are sorry to hear this. Kindly provide us with the following details via direct message (DM) for further checks and verification purposes.

Passenger's full name:
Booking reference:
Ticket number:
Booking creation date:
Number of passengers in the booking:

We look forward to hearing from you soon. -SK

[Malaysia Airlines @MAS]

@arjunbanerjee @DGCAIndia @TourismMalaysia @SingaporeAir @VietjetIndia Hi, @arjunbanerjee. We sincerely apologise for the inconvenience caused. Please note that we would like to assist you further. Kindly elaborate further in regard to the issue via direct message (DM). We look forward to hearing from you soon. -SK

[Malaysia Airlines @MAS]

Hi @MohtaAnshu15203. We fully recognise the importance of your concern and are committed to resolving it as promptly as possible. We sincerely apologise for the inconvenience caused.

We recommend that you complete our feedback form at [https://t.co/i35Ap7xHA6]. This will allow you to pursue a reasonable amount of compensation. Once the form is submitted, you will receive a GTS case reference number.

Please allow our Customer Relations team at least 7 to 14 working days to investigate the matter and process your request. Once there is an update, our team will email you immediately regarding the reimbursement status.

We appreciate your patience and understanding in the meantime. -RP

[Malaysia Airlines @MAS]

Hi, @DenisNosaev. We are sorry to hear this. Kindly provide us with the following details via direct message (DM) for further checks and verification purposes.

Passenger's full name:
Booking reference:
E-ticket number:
Number of passengers in the booking:
Enrich ID:
Copy of your boarding pass:
Copy of NRIC or passport:

We look forward to hearing from you soon. -SK

[Malaysia Airlines @MAS]

Which Melbourne moment would you choose first?

[Malaysia Airlines @MAS]

The kind of Melbourne day we’d gladly repeat. 🇦🇺✈️

#MalaysiaAirlines #YourGatewayToAsiaAndBeyond #MalaysianHospitality