Medibank

Can we help? Send us a DM.

[Medibank @medibank]

@camybobany Hi there, thanks for reaching out. I’m sorry to hear you were waiting on hold to get through to us, and I understand how frustrating that experience can be. If you require assistance, please send us a DM. Alternatively, please contact our messaging team - https://t.co/ELWaTQRUTA

[Medibank @medibank]

@camybobany Hi 👋 real human here, promise!

- Kim 🥰

[Medibank @medibank]

@seanpoul Hi Sean, I’m sorry to hear you’ve experienced an extended wait time. At the moment, we don’t have a call-back service available, however our My Medibank messaging team is available if you’re short on time.
I’d also be more than happy to look into your query.
- Shelley

[Medibank @medibank]

@joy2_ful Hi Joy. I am sorry to hear that you have had difficulties contacting us. Thank you for your direct message. Chat soon.

[Medibank @medibank]

@MaxMenzies3 Hi Max, I'm sorry to hear you've been having a hard time getting through and I apologise for the extended wait times. I'll connect with you over private message to see what we can do.
- Shelley

[Medibank @medibank]

@SkeptikosAndras I am sorry to hear that you are still waiting on hold. Can you please send us a DM with the details of your enquiry, I can point you in the right direction and help you get it resolved as quickly as possible. -Ane

[Medibank @medibank]

@Vince_Noir77 Hi Nabootique, sorry to hear you’re feeling this way. We’d love to take a look at your cover, explain what you’re actually covered for, and even review it with you if something doesn’t feel right. If you are happy to please reach out here - https://t.co/JTRX9lRtLI. Thanks, -Ane

[Medibank @medibank]

@NatEduSummit We’re thrilled to be part of this! 💚 Supporting wellbeing in schools and helping future‑focused educators thrive is something we’re truly passionate about. Thanks for having us, looking forward to the summit! 🌿✨

[Medibank @medibank]

@StockWireX Thanks for calling this out. We know premium changes are never welcome, and we work hard to balance rising healthcare costs with keeping cover affordable. Our focus is always on supporting our members and delivering value where it matters most ❤️✨

- Kim 🥰

[Medibank @medibank]

@simianlines Hi there, if you need me to clarify anything about your coverage - please send me a DM and I'd be happy to assist.

- Cath

[Medibank @medibank]

@reubenfarrelly Hi there, I've been advised that our systems should be available now 🙂

- Cath

[Medibank @medibank]

@reubenfarrelly We're sorry, we're aware some customers may be experiencing some issues accessing some of our services. Our team is investigating and we'll update when we know more. - Cath

[Medibank @medibank]

@readkamis Hi there, you can contact us over DM, reach out to our Messaging Service in My Medibank Mon/Fri 8am - 11pm (AEDT) Sat/Sun 9am - 9pm (AEDT).
Or by clicking on this link https://t.co/JpR6jpNSlG and selecting the Message us button that comes up on the bottom right.
- Shelley

[Medibank @medibank]

@Npsingh37802421 Hi there,
We'd love to help out! We just sent you a private message asking for more details. We would recommend you delete your private information from the public message.
Thanks, Anna

[Medibank @medibank]

@pMaver6 We can help with resetting your access. Can you please send us a DM with your details so that we can locate your membership and have this fixed up. Thanks, -Ane

[Medibank @medibank]

@pMaver6 Hi Peter, thanks for reaching out and I am sorry to hear about what has happened. Generally speaking, if your email isn’t recognised when logging in but shows as already existing when you try to register, it usually means your account is active but may need a reset on our end.

[Medibank @medibank]

@hhafsa_lovesyou Hi @hhafsa_lovesyou sorry to hear about your operation, hope you're recovering well. Claim timeframes vary depending on the type and information the hospital submits. We can look into what caused any delays if you want? For AHM enquiries:
https://t.co/r0EP5yGWsw
- Shelley

[Medibank @medibank]

@ImAK_833 Hi there, thanks for letting us know.

Please send us a direct message or reach out via the My Medibank app so we can review your claim and provide an update as soon as possible.

Speak soon,
Dan

[Medibank @medibank]

@Pipofpifo Hi Pip, I'm sorry to hear you feel this way. If you need help or have any questions around cheques, direct debits or refunds, I would be happy to help clarify anything or assist you. Please feel free to reach out via DM.
- Shelley

[Medibank @medibank]

We hope you can join our Chair Mike Wilkins and CEO David Koczkar at our annual general meeting this morning from 10.30am Melbourne time - watch live here: https://t.co/vKwQp2avNM