We're excited to announce our #partnership with @QuinyxAB. Together, we bring to market a new and unique way for #retailers to forecast and schedule their #workforce, with full insight into the operational tasks stores need to perform on a daily basis. https://t.co/TGVDQB6Gs2
A HUGE thank you to Kareem Gahed, CEO at John Hardy, for letting Concrete host its NRF party at his spectacular showroom. Thank you also to all our other customers' ongoing support and attendance on Monday night. Thanks also to Workforce Software, Blueday…https://t.co/dzdaEmX7Pw
.@johnhardy CEO Kareem Gahed talks about the importance of community and storytelling at our Executive Retail Leaders Mixer during @NRFBigShow. Want to hear about future events we host? Subscribe to our mailing list: https://t.co/8PPFWuQyTA. #nrf2020#nrf#retail#luxury
Thanks for the shout-out! We had a great time at Vans chatting about how to engage employees and make them feel connected to the brand: https://t.co/xBwbkJ8ujx. #retail#vans#retailoperations#retailops
At Concrete, we feel the same - staff first, customer second. Give employees the right tools to do their jobs and express appreciation for them. It will transfer to the customer experience.
"If the person who's working for your company is not given the right tools, is not looked after, is not appreciated, they're not going to do things with a smile and therefore the customer will be treated in a way where often they won't want to come back for more..."
"...So, my philosophy has always been, if you can put staff first, your customer second and shareholders third, effectively, in the end, the shareholders do well, the customers do better, and yourself are happy." -Richard Branson
Smart retailers provide their store workers with Concrete: technology that makes their jobs easier and more meaningful. Upload training videos and engage store workers with meaningful content on a daily basis. Stay connected to store associates. #retailtech
#foodforthought: “If people get beyond 90 days, turnover really drops, and so that’s why we make investments in technology and training in those first 90 days. It has a huge return". Read more: https://t.co/tCEy9fSw4z. #turnover
Happy Friday! We surveyed the office for everyone's favorite desserts. Top results: tiramisu, followed by crème brûlée and sticky toffee pudding. #concreteculture
If you want happy customers, the key is happy employees. Read more about the results of a new study that links employee happiness with customer satisfaction, particularly in the #retail industry: https://t.co/5LxHGueIJ8 #foodforthought#customercentric
Ned Gammell moderates #FutureStores panel w/@ShariRossow, VP of Operations @BestBuy. She makes the case for employees to use their own mobile devices on the floor: "We want our employees in the aisle with the customer to move at the speed of the conversation." #retail#mobile