@AmericanAir Worst customer service experience with an airline. After 16 years of loyalty and exec. platinum status, I have been hung up on after 45 minutes with no resolution. Time to switch to @Delta? @MarkGraban#loyaltymeansnothing
Tough to get going on a Monday? Something easy to do - Subscribe to #HabitualExcellence, our new podcast. Episode 2 drops 5/12. https://t.co/LICc6b8b7z
Impactful example of #PrinciplesBasedLeadership – Bill O’Rourke Value Capture Sr. Advisor, Paul O’Neill Alcoa colleague, @johncarrollu alum, former @treeoflifepgh interim exec dir. https://t.co/h6O2xOYUfz
A good reminder! Especially at a time when processes are being created at a rapid pace. Make the right thing to do the easy thing to do and minimize decision points. #process#standardwork#lean
Good reminder that overburden (Muri) can be physical and mental. The number of decisions we ask front line workers to make has a direct impact to safety and quality. Is there such thing as "operator error"?
In #Pittsburgh, it’s about partnership to solve big problems. @JHForg is proud to be one of 21 regional orgs that banded together to manufacture & distribute – locally & beyond – tens of thousands of face masks to protect frontline workers during #COVID19@AlleghenyConf
We are excited to launch our podcast #HabitualExcellence, inspired by our late co-founder Paul O’Neill’s principle of #Safety. Click here to subscribe, and listen to our intro episode. https://t.co/wIypEl3IfJ
Honouring Paul O'Neil - a safety trailblazer. His 3 Rs: Am I treated w dignity&respect by in each encounter? Do I have the resources I need to make a contribution to this org that gives meaning to my life? Am I recognized and thanked for what I do? https://t.co/hQUl4c4Ek8 @theIHI
Thanks to all who have shared memories of Paul O’Neill – comforting insights into Paul as leader, mentor, role model and friend. We invite you to add your thoughts, and see what others have said. https://t.co/MnGCPnOqtn
From @JohnToussaintMD “[Paul O'Neill's] thinking was center to my belief that front-line workers were the key to unleashing the possibilities.... Management’s job was to create an environment where this untapped creativity could blossom." https://t.co/v1JvJkHVBM