Metro Bank

This is Metro Bank’s official page. Talk to us @MetroBank_Help for our customer service line. Please don’t post any personal details.

[Metro Bank @Metro_Bank]

You can get support through the Metro Bank App. Use Live Chat for help with account queries, card and PIN management, balance enquiries, payment queries and digital troubleshooting.

We’re here for longer too: Monday to Friday from 7am to 8pm, plus weekends and bank holidays from 9am to 5pm. Open the App and tap ‘Chat to us’ in the bottom right-hand corner.

[Metro Bank @Metro_Bank]

We’ll be carrying out planned maintenance on Monday 13 July between 9:20pm and 9:45pm to help keep our systems up to date. During this time, our App, Commercial Online Banking, Business Online Plus, and Online Account Opening services will be unavailable. You can still use your Metro Bank card as normal. We’re sorry for any inconvenience this may cause.

If you’re facing an emergency, such as fraud or a scam, or you need to report a lost or stolen card, please call us on 0345 0808 500. We won't charge you for your call, but you may be charged by your service provider.

[Metro Bank @Metro_Bank]

We’ll be carrying out planned maintenance Wednesday 8th 21.30 – 21:50 to help keep our systems up to date. During this time, our App, Commercial Online Banking, Business Online Plus, and Online Account Opening services will be unavailable. You can still use your Metro Bank card as normal. We’re sorry for any inconvenience this may cause.

If you’re facing an emergency, such as fraud or a scam, or you need to report a lost or stolen card, you can call us any time on 0345 0808 500. We won’t charge you for your call, but you may be charged by your service provider. ^JD

[Metro Bank @Metro_Bank]

We’ll be carrying out planned maintenance from 11:00pm to 11:20pm today, Saturday 4 July 2026 to help keep our systems up to date. During this time, our App, Commercial Online Banking, Business Online Plus, and Online Account Opening services will be unavailable. You can still use your Metro Bank card as normal. We’re sorry for any inconvenience this may cause.

If you’re facing an emergency, such as fraud or a scam, or you need to report a lost or stolen card, you can call us any time on 0345 0808 500. We won’t charge you for your call, but you may be charged by your service provider. ^YN

[Metro Bank @Metro_Bank]

Hi there, we would not be able to look into the account or access this unless the account holder calls us and goes through verification. Please give us a call on 0345 08 08 500 between 9am to 6pm (Mon to Fri) and one of my colleagues from contact centre will be able to assist further once going through verification. Alternatively, you can also visit a Metrobank store for this. Hope this helps. ^TJ

[Metro Bank @Metro_Bank]

Hi there, we would not be able to look into the account or access this unless the account holder calls us and goes through verification. Please give us a call on 0345 08 08 500 between Mon-Fri 9am-6pm and one of my colleagues will be able to assist further once going through verification. If you are calling from outside of the UK, please dial [phone]. We would advise you to call the contact centre between Mon-Fri 9am-6pm UK time and a colleague will be able to assist you further with your query. ^TJ

[Metro Bank @Metro_Bank]

@AngieMessages Hi there, we are sorry to hear this. We are sending you the link which has few options to raise a complaint . Kindly please have a look and use the best option to raise one that suits you https://t.co/e9nBluyzp4 . ^TJ

[Metro Bank @Metro_Bank]

@ElizabethPurv19 Hi there, for a trust account opening please visit our website for further information https://t.co/RWn0RFsGod . ^TJ

[Metro Bank @Metro_Bank]

@nothere24xo Hi there, we are sorry for any inconvenience this may have caused you. ^TJ

[Metro Bank @Metro_Bank]

@jasonkknell Hi there, we are sorry for any inconvenience this may have caused you. ^TJ

[Metro Bank @Metro_Bank]

@BluecoreLtd Hi there, we are sorry to hear this. We are sending you the link which has few options to raise a complaint . Kindly please have a look and use the best option to raise one that suits you https://t.co/e9nBluyzp4 . Hope this helps. Thank you. ^TJ

[Metro Bank @Metro_Bank]

@Emyhateosu Hi there, please DM us with some more information regarding your query and we can advise accordingly. ^TJ

[Metro Bank @Metro_Bank]

If you’re planning to visit a store over the May Bank Holidays, please note we’re closed on both Mondays. View our full opening hours on our website:
https://t.co/On1lxMjcqh

[Metro Bank @Metro_Bank]

@OGTruello Hi there, just to make you aware, the correct handle for customer enquiries is @MetroBank_Help. This account is not regularly checked for enquiries. Thanks. ^TB

[Metro Bank @Metro_Bank]

@tweetmyhype Hi there, just to make you aware, the correct handle for customer enquiries is @MetroBank_Help. This account is not regularly checked for enquiries. Thanks. ^MD

[Metro Bank @Metro_Bank]

@AbigaelMungai2 Hi there, please call our contact centre on 0345 0808 500 Mon- Fri 9am-6pm excluding weekends and bank holidays. A colleague there will be able to look into this. ^MAA

[Metro Bank @Metro_Bank]

@mrfaliev Hi there, kindly provide us with further details on DM with your query. ^SH

[Metro Bank @Metro_Bank]

@RexHalden Thank you for sharing this feedback, and I’m really sorry for the frustration caused by the lengthy call and the service you received. This is not the experience we aim to provide, and we sincerely apologise for the inconvenience caused to you. ^KRS

[Metro Bank @Metro_Bank]

Great news 🎉 We’ve introduced more options when starting your business banking journey with us. If you’d like to speak with our team, you can now book a time that works for you on our website:
https://t.co/IZN5vhsIvw

[Metro Bank @Metro_Bank]

@djmaclaughlin Hi there, just to make you aware, the correct handle for customer enquiries is @MetroBank_Help. This account is not regularly checked for enquiries. Thanks. ^TB