Jenni Field

Leadership credibility and internal communication expert. Speaker, author, podcaster. Taking teams from chaos to calm

[Jenni Field @mrsjennifield]

@O2 please can you turn 4G back on? It’s so annoying h how often it’s the only option and things don’t work

[Jenni Field @mrsjennifield]

Lay the foundations:

AI literacy and upskilling

Clear comms team AI strategy and vision

Governance and guardrails

Measurement and success metrics

#GallagerDEX25

[Jenni Field @mrsjennifield]

The AI maturity model for IC from the team at Gallagher:

Manual and reactive
⬇️
Ad-hoc experimentation
⬇️
Enabled and efficient
⬇️
Strategic and data-driven
⬇️
Optimised and innovative

#GallagerDEX25

[Jenni Field @mrsjennifield]

Where IC feels blocked:

Trust and accuracy concerns

Relevance vs noise

Lack of skill and confidence

Control and transparency

Fear of getting it wrong

#GallagherDEX25

[Jenni Field @mrsjennifield]

What IC teams want:

Speed and efficiency

Automate the mundane

Context-aware AI

Creativity boost

Personalisation and access

#GallagerDEX25

[Jenni Field @mrsjennifield]

AI first is not:

Simply adding AI to everything without purpose

Offloading work to AI

Replacing expertise or critical thinking

A buzzword or checkbox exercise

Technology for technology’s sake

#GallagerDEX25

[Jenni Field @mrsjennifield]

The superpowers of AI:

Productivity - saving you time

AI is giving you new superpowers, expanding your capabilities

Better quality output

#GallagerDEX25

[Jenni Field @mrsjennifield]

Client & market insight:

Disconnect between transformation strategies & localised use

Leadership engagement & understanding

Reassessment of governance models

AI literacy & fluency

Adoption, enablement & change mgmt

Inertia & frustration for the workforce

#GallagerDEX25

[Jenni Field @mrsjennifield]

Most organisations are between exploring and implementing when it comes to AI maturity in organisations #GallagerDEX25

[Jenni Field @mrsjennifield]

Organisations are investing heavily in AI but the people investment is key.

The tools are one part but there has to be investment to understand how roles change, what skills are needed and how we address risk and trust

#GallagerDEX25

[Jenni Field @mrsjennifield]

We are at a tipping point. The flow is more predictable than timing and it’s the pace that is frighteningly quick

#GallagerDEX25

[Jenni Field @mrsjennifield]

GenAI is doubling year on year but AI has been around for decades.

As it grows, the cost of AI is going down which increases accessibility for individuals and organisations

#GallagerDEX25

[Jenni Field @mrsjennifield]

Three things in this next session:

The market shift

What it means for IC

How to become a trusted, AI enabled function

#GallagerDEX25

[Jenni Field @mrsjennifield]

Engagement starts with listening

Make it relevant and keep it close to the business

Recognition works best when peer driven

Give your people a voice

Simplicity wins over perfection

Data is important but the stories make people care

#GallagerDEX25

[Jenni Field @mrsjennifield]

The most important use of time people have is choosing the job they do.

And internal communication is core to the experience people have at work.

#GallagerDEX25

[Jenni Field @mrsjennifield]

To ask the right questions:

- awareness - who knows and why do we want them to know?

- attitude - how do people feel about this project or initiative?

- ability - can people do what we need them to do

- action - are they doing something?

#GallagerDEX25

[Jenni Field @mrsjennifield]

We need to become data detectives and ask the right questions

#GallagerDEX25

[Jenni Field @mrsjennifield]

When the printing press and the dictionary arrived language became frozen

#GallagerDEX25

[Jenni Field @mrsjennifield]

Allay fear - communicate the benefits, go beyond compliance, listen for the unintended benefits and amplify the quick wins.

The shift for IC will be into much more listening and a lot less broadcasting

#GallagerDEX25

[Jenni Field @mrsjennifield]

As with any change, there will be unintended consequences or benefits.

What will that be for AI?

#GallagerDEX25