Jay MacInnes

Mum to two adorable but naughty rescue lurchers. Love to cook, & love exploring the UK with my wonderful hubby

[Jay MacInnes @Mrs_Mac99]

@Jollyestweets hi, my husband & I both have the app on shared power club account, so we can earn & redeem points for our dogs. He's changed his phone & gets a cannot log in due to security reasons message but mine still works. Can you help please?

[Jay MacInnes @Mrs_Mac99]

@OctopusEnergy hi, I raised a query/complaint about our EV charger fitting on 27th March. Despite repeated requests for updates I have heard nothing from the person I spoke to & who emailed me since that date. Not happy.

[Jay MacInnes @Mrs_Mac99]

@OctopusEnergy Thankyou. Was getting worried!

[Jay MacInnes @Mrs_Mac99]

@OctopusEnergy Hi, we're waiting in for our smart meter to be fitted today. Do the engineers work past 5? Not heard anything yet & email says 1 hour per fuel, so I would have expected them before 3pm?

[Jay MacInnes @Mrs_Mac99]

@OctopusEnergy beginning to think nobody is coming today. Been waiting 7 hours so far. Had a missed appointment last month for your installation of an EV charger. Do your engineers ever turn up when they should?

[Jay MacInnes @Mrs_Mac99]

@OctopusEnergy Hi, we're waiting in for our smart meter to be fitted today. Do the engineers work past 5? Not heard anything yet & email says 1 hour per fuel, so I would have expected them before 3pm?

[Jay MacInnes @Mrs_Mac99]

@OctopusEnergy hi, sent you a DM about our EV installation yesterday. Also got an email from northern powergrid about it addressed to your engineer & don't know what to do.

[Jay MacInnes @Mrs_Mac99]

@OctopusEnergy hi, we moved house last week & something seems to have gone a bit wonky on our account. Showing as £1400 in credit which can't be right!

[Jay MacInnes @Mrs_Mac99]

@SkyUK hi, we moved last week. Openreach here now connecting new router. What do we do with the obsolete old one please?

[Jay MacInnes @Mrs_Mac99]

@Northpowergrid hi we were supposed to have a smart meter fitted a few days ago but couldn't as the fuse was welded (B01) When will we know when you're coming out to change it please? Needs doing before we can have the smart meter & EV charger fitted. Thanks.

[Jay MacInnes @Mrs_Mac99]

@OctopusEnergy hi, got an email 5 days ago with EV charger fitting date. Replied to say we were away. Got another email saying I'd spoken to someone on the phone about it. I haven't. How do I get a new date please?

[Jay MacInnes @Mrs_Mac99]

@firstdirecthelp Perfect. Thanks very much ☺️

[Jay MacInnes @Mrs_Mac99]

@firstdirecthelp hi, recently took out a mortgage with you. I know we can make unlimited overpayments, but how do we do it? Don't want a fixed amount, just ad hoc when recieving overtime etc.

[Jay MacInnes @Mrs_Mac99]

@OctopusEnergy hi, we moved yesterday. I've just booked a smart meter installation for 17th but we're not getting internet till 21st. Should I have waited?

[Jay MacInnes @Mrs_Mac99]

@sykescottages I've sent, thankyou

[Jay MacInnes @Mrs_Mac99]

@sykescottages Trying to contact yourselves or Airbnb. Booking made an hour ago in error. Listing says 2 small dogs. we have 3 large dogs. Please help. Booked through Airbnb with yourselves as host. I was not expecting booking to go through without entering payment details.

[Jay MacInnes @Mrs_Mac99]

@laithwaites still waiting for replies to messages I've sent about my order.

[Jay MacInnes @Mrs_Mac99]

@laithwaites hi, sent you a message about an order I placed today.

[Jay MacInnes @Mrs_Mac99]

@BritishGasHelp hi, we need details of the FIT tariff we're on for a house move. Can you give me the contact details for your FIT team please?

[Jay MacInnes @Mrs_Mac99]

#FreeElectricity car going on charge for an hour tomorrow @OctopusEnergy - can set it via my charging app so I can't forget!

[Jay MacInnes @Mrs_Mac99]

@GLA_Airport That's where he parked. The assistance buzzer didn't work which is why he had to pay.

[Jay MacInnes @Mrs_Mac99]

@GLA_Airport my husband has just got back from 500 mile round trip to drop off his elderly parents for a flight to Benbecula, & had to pay £7 for parking despite having his mum's blue badge - buzzer at barrier not working. He's very annoyed. Will this happen again on pickup?