Mweb.

Chosen For Internet That Works Better.
We Deliver Uncapped Fibre, LTE, 5G, And Business Connectivity To Keep You Connected To What Matters Most.

[Mweb. @MWEBTweets]

@Gamers___420 Hi Nelson, we understand how important a reliable connection is. Send us a DM with your account details, and we'll look into this for you. ^NN

[Mweb. @MWEBTweets]

Some things are just meant to be together. Pap & wors, salt & vinegar, and streaming the Springboks on Mweb Fibre! ❤️👌

What are your non-negotiables on game day?

Let us know in the comments.

[Mweb. @MWEBTweets]

@molemo_bethamsl Hi Bra. We can see that you’re raising concerns about the level of service you’ve received. Please DM us on this channel with your Mweb details so we can investigate and assist you further. ^R

[Mweb. @MWEBTweets]

Forget Maslow’s pyramid-this is the real hierarchy of needs!

WiFi connected, fast speeds, and full control right in your hand.

What’s taking your top spot at number 3? Tell us in the comments.

[Mweb. @MWEBTweets]

Hi molemo_bethamsl. We understand your concern, especially after going through repeated resets and troubleshooting only to experience the same issue again. Please DM us on this channel with your Mweb details so we can check the serial number recorded on the account against your device details and investigate what was activated. ^R

[Mweb. @MWEBTweets]

Hi Machiavelliii27. We understand your concern, especially after waiting 30 minutes twice and then having the call dropped while trying to reach Technical Support. Please DM us on this channel with your Mweb details and let us know what technical assistance you need so we can look into it. ^R

[Mweb. @MWEBTweets]

@dicklancube We understand that repeating the same details isn’t helpful when you’ve already sent them to us. We responded to your DM two days ago, so if you’ve completed the steps we requested, please reply to that message so that we can assist further there. ^R

[Mweb. @MWEBTweets]

Hi dicklancube. We understand how important it is to have a reliable connection, and we can appreciate how concerning it is when the service isn’t performing as expected. Please DM us on this channel with your Mweb details, and if possible, run a speed test with one device connected directly to the router via Ethernet, rather than WiFi, and send us the results so we can investigate further. ^R

[Mweb. @MWEBTweets]

@diniboni15 Hi diniboni15. We understand your concern, especially after reaching out to us repeatedly over the past few months. Our DM team here has responded to your messages, so please check your DMs and respond there so we can continue assisting you. ^R

[Mweb. @MWEBTweets]

@dicklancube Hi dicklancube. Thanks for reaching out. The screenshot you shared shows current traffic. Please do let us know how we can assist. ^R

[Mweb. @MWEBTweets]

@diniboni15 Hi diniboni15. We understand your concern, especially when you’ve cancelled and are still seeing debit orders from Mweb. Please DM us on this channel with your Mweb details so we can review the cancellation and billing history and assist further. ^R

[Mweb. @MWEBTweets]

@diniboni15 Hi diniboni15. We understand your concern, especially after trying multiple channels to get help with your technical issue. Please DM us on this channel with your Mweb details so we can check the service and investigate what assistance is required. ^R

[Mweb. @MWEBTweets]

@OscarMabuela Thank you for your feedback. We understand the importance of being able to manage your account and make payments when needed. Please send us a private message with your Mweb details so we can look into the matter and assist. ^SB

[Mweb. @MWEBTweets]

@OscarMabuela Hi OscarMabuela, thank you for bringing this to our attention. We understand your concern regarding the time spent waiting for assistance. Please send us a DM with your Mweb details so we can look into your query and assist further. ^SB

[Mweb. @MWEBTweets]

@TarrynDuncew Hi TarrynDuncew. We understand why you're looking for an urgent response, especially when you need assistance and are waiting for feedback. Our Social Media team is available during set operating hours, and we have responded to your message. ^J

[Mweb. @MWEBTweets]

@TarrynDuncew Hi Tarryn. We understand you’ve already logged a fault and spent the day waiting for assistance through Live Chat. Please DM us on this channel with your Mweb details so we can investigate the connection and check what’s required to restore your service. ^R

[Mweb. @MWEBTweets]

@kieliebak We understand your concern, especially when the password shown under your Fibre settings isn’t working and the communication didn’t include the steps you need. We have responded to you on a DM here. If you could please respond there. ^R

[Mweb. @MWEBTweets]

@MogwasiPalesa Hi MogwasiPalesa. We can see why you’re reaching out after having no WiFi all morning. Please DM us on this channel with your Mweb details so we can look into what’s affecting your service and assist you further. ^R

[Mweb. @MWEBTweets]

@kieliebak Hi kieliebak. That is not the experience we want for you. Please send us a DM on this channel with your Mweb details and our team will check into your connectivity issue immediately. ^R

[Mweb. @MWEBTweets]

@kieliebak Hi kieliebak. We appreciate you reaching out to us here. Let us take care of this directly so you do not have to keep waiting on other channels. Please DM us your Mweb account details and our team will check into your fibre technical query immediately. ^R