NSSF Uganda

The National Social Security Fund (NSSF) is a national savings scheme mandated to provide social security services to private sector employees in Uganda

[NSSF Uganda @nssfug]

From the boardroom to the boda stage, the garage to the farmland, every hustle counts. And we believe in every single one. The future you deserve starts with a single step. Let's take it together.

[NSSF Uganda @nssfug]

Would like to shed more light on this issue. The facts are as follows:

1. We confirm that David Turyatunga is our member.
2. It is misleading to state that he has not been paid benefits due to him. He has twice lodged a benefits claim with NSSF, and he has been paid on both occasions.
3. He lodged the first claim in August 2004, and all his available contributions and attendant interest were paid to him as an Invalidity Benefit.
4. In 2025, the Fund learnt that the member had instituted a case against his former employer before the Industrial Court, seeking unremitted social security contributions and damages. The labour claim is still ongoing before the Court.
5. On 27, March 2026, the Fund received Ugx 3m, being standard social security contributions remitted through the Industrial Court on his behalf. The money was credited to his member account.
6. In May 2026, the member lodged a second claim for benefits and specifically requested a partial withdrawal. A benefit was subsequently paid to him on 15th May 2026.

We are constrained to discuss the details regarding the exact amount of unremitted social security contributions by his former employer because this matter is still ongoing before the Industrial Court. We await the outcome and orders of the Court and will act accordingly.

The facts clearly show that on both occasions that he has lodged a claim for his benefits, the Fund has paid him.

Our benefits claim process is transparent. We assure our members and the public that a qualifying saver who has lodged a claim has been paid.

We continue to build more efficiencies to improve the turnaround time.

[Sudhir Byaruhanga @Sudhirntv]

65-year-old David Turyatunguka worked for the Coca-Cola Company for about six years as a crate loader. In 2021, he developed a back condition that left him with a disability, prompting him to stop working in 2022. Since then, he has been unsuccessfully pursuing his NSSF retirement benefits. He lodged a complaint with the National Social Security Fund (NSSF), and Coca-Cola was penalized, bringing the total amount he is claiming to UGX 50 million.

[NSSF Uganda @nssfug]

Would like to shed more light on this issue. The facts are as follows:

1. We confirm that David Turyatunga is our member.
2. It is misleading to state that he has not been paid benefits due to him. He has twice lodged a benefits claim with NSSF, and he has been paid on both occasions.
3. He lodged the first claim in August 2004, and all his available contributions and attendant interest were paid to him as an Invalidity Benefit.
4. In 2025, the Fund learnt that the member had instituted a case against his former employer before the Industrial Court, seeking unremitted social security contributions and damages. The labour claim is still ongoing before the Court.
5. On 27, March 2026, the Fund received Ugx 3m, being standard social security contributions remitted through the Industrial Court on his behalf. The money was credited to his member account.
6. In May 2026, the member lodged a second claim for benefits and specifically requested a partial withdrawal. A benefit was subsequently paid to him on 15th May 2026.

We are constrained to discuss the details regarding the exact amount of unremitted social security contributions by his former employer because this matter is still ongoing before the Industrial Court. We await the outcome and orders of the Court and will act accordingly.

The facts clearly show that on both occasions that he has lodged a claim for his benefits, the Fund has paid him.

Our benefits claim process is transparent. We assure our members and the public that a qualifying saver who has lodged a claim has been paid.

We continue to build more efficiencies to improve the turnaround time.

[NSSF Uganda @nssfug]

@kutka20 Hello @kutka20, sorry for the challenge you are experiencing on the Nssfgo APP, kindly DM us your NSSF number to enable us check and serve you better. kind regards.

[NSSF Uganda @nssfug]

Making NSSF contributions for your employees just got easier. With the new USSD platform, employers can make contributions anytime, anywhere, no internet required.

Simply dial *254#, select Contribute, choose Employer/Group, enter your details, confirm payment, and you're done. Convenience just got better!

[NSSF Uganda @nssfug]

@kutka20 Hello @@kutka20, kindly restart your phone and mobile App and try again or use the web app, https://t.co/0Xjea9FeMR to view your updated statement. kind regards.

[NSSF Uganda @nssfug]

Hello @256Mbenard,We are sorry about the employer failing to make your contributions for some of your colleagues, we kindly advise you to request them to report the matter via our web based whistleblower platform https://t.co/1C1qJWJgOq that empowers employees to report non compliant employers anonymously, with automatic tracking of the case’s progress. Once a complaint is lodged, NSSF investigates. If allegations are confirmed, the employer is given a chance to comply. If they refuse, legal action and penalties follow.
we have also notified our relationship manager who handles the company's contributions to take action. Thank you.

[NSSF Uganda @nssfug]

Hello @256Mbenard,We are sorry about the employer failing to make your contributions. we would like to advise that NSSF launched an upgraded, web based whistleblower platform https://t.co/1C1qJWJgOq that empowers employees to report non compliant employers anonymously, with automatic tracking of the case’s progress. Once a complaint is lodged, NSSF investigates. If allegations are confirmed, the employer is given a chance to comply. If they refuse, legal action and penalties follow.

[NSSF Uganda @nssfug]

From the boardroom to the boda stage, the garage to the farmland, every hustle counts. And we believe in every single one. The future you deserve starts with a single step. Let's take it together.

[NSSF Uganda @nssfug]

@kakayamossy2000 Hello @kakayamossy2000, Thank you for the update. We are glad to hear that your business is doing well. We wish you continued success and look forward to seeing your future achievements. All the best, and may your efforts continue to prosper.Kind regards.

[NSSF Uganda @nssfug]

@ninakarungi256 Alright please.kind regards.

[NSSF Uganda @nssfug]

Hello @ninakarungi256, we would like to advise that bank deposits can only be made through Stanbic Bank, which is affiliated with the SmartLife account. Please find the details below:
Bank: Stanbic Bank Uganda Ltd
Branch: Corporate Branch
Account Name: National Social Security Fund Uganda
Swift Code: SBICUGKX
Account Number: 9030024449067
Reference: Goal Name - SmartLife Number (e.g. Land, SmartLife account - SL0123456789
regards.

[NSSF Uganda @nssfug]

@kakayamossy2000 Hello @kakayamossy2000, Thank you for sharing your experience and for the kind words. We truly appreciate you taking the time to share your journey with us.we wish you well.

[NSSF Uganda @nssfug]

Hello @Josephor7r, Thank you for sharing your experience. We are pleased to hear that your parents successfully received their benefits upon retirement and application.

At NSSF, we remain committed to paying eligible benefits to members who meet the requirements and submit the necessary documentation. We appreciate your confidence in our services.
Kind regards.

[NSSF Uganda @nssfug]

@ImeldahNamubiru Hello ImeldahNamubiru, Thank you for sharing your experience and for the positive feedback. We are pleased to hear that you received your benefit within two weeks of submitting the required documentation.Thank you for choosing NSSF. we wish you well.

[NSSF Uganda @nssfug]

Hello @EM_amw1111,

We would like to advise that the AutoSave feature is currently available only on MTN and not on Airtel.

To set up automatic savings, kindly dial *165*26# and follow the prompts, However kindly ensure that your MTN phone contact is updated on your NSSF number. kind regards.

[NSSF Uganda @nssfug]

@estonluwedde Hello @estonluwedde, There is no need for reminders, as submitted claims are reviewed and processed based on the requirements provided. Your Friend will receive a response, let them kindly be patient. kind regards.

[NSSF Uganda @nssfug]

A genuine NSSF claim does not need a fixer. Do not pay anyone to submit, follow up, or “push” your benefit claim. NSSF will process your claim through the proper channels at no cost. Tebakufera. Don’t be scammed. Download the NSSFGo App or visit https://t.co/uu6McMRl8P to submit your benefit claim.

[NSSF Uganda @nssfug]

Hello @LizEluk ,Thank you for your feedback and for your continued interest in joining NSSF. We appreciate your concerns regarding the assessment process.

Please be assured that our recruitment processes are designed to ensure fairness, integrity, and equal opportunity for all applicants. We value competence, skills, and merit, and the assessment methods used are intended to help identify the best fit for each role.
We appreciate your enthusiasm and wish you the very best in the recruitment process
Regards.

[NSSF Uganda @nssfug]

@BRIGHTON_Kskyz Hello @BRIGHTON_Kskyz,Thank you for your kind words and support. Your appreciation encourages us to continue serving better.

[NSSF Uganda @nssfug]

@Achile19656360 Hello @Achile19656360,To check your statement, kindly download the NSSFGo App from play store, or login to: https://t.co/ceWCT6Inc2 with your updated phone contact or email or dial *254# and follow prompts or Type BAL or MINI and send SMS to 6773.
Thank you and wish you well.

[NSSF Uganda @nssfug]

How do we raise financially responsible children in today’s world?

Join us on the 24th of June at 10:00AM for the next Financial Literacy webinar, under the theme “Parenting with Purpose: Money Edition,” as @cnsubugamugga, @arinaitwerach, @Joanne8ug82 share practical insights on teaching children healthy money habits, building financial discipline, and creating a lasting legacy of financial wellness at home.

Tune in live on NSSF social media platforms and be part of the conversation.